Payless Power Reviews
Read reviews from Payless Power customers
I’m cool for how it work in a time of crunch or hardship. But the inconsistence fluctuation of the kw price is annoying.
Response: Thank you for taking the time to leave us your feedback and review, Jonathan! We see you may have some concerns with your billing and charges, and know this can be a very important issue to cover. First, please keep in mind that the 6-month and 12-month plans we offer are fixed-rate plans. That means the price per KWH we charge will not change during the contract term. Payless Power charges its customers based on how much electricity they use. We always inform customers of the amount they used and were charged for with their daily billing notifications. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on February 25, 2025
Not good for seniors
Response: Thank you for your feedback on this matter, Kenneth. We know you may have some concerns with the services you are being provided, and know that these are important matters. While we are not currently offering post paid services, we are aiming to get this option available later this spring. When post-paid services become available, you may be eligible for a deposit waiver if you are 65 or older. Published on February 19, 2025
Customer service sucks!
Response: Thank you for giving us your feedback on this matter, Everest. Payless Power understands the importance of receiving assistance from customer service, and can understand why you may be frustrated with an experience you feel may be inadequate. Payless Power records all of its calls, and customers may call 1-888-963-936 and request a review of these calls by a supervisor. Published on February 19, 2025
50/50 it depends on who i tell!
Response: Thank you for your feedback on our services! If you have any questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 17, 2025
Prices are too high and fluctuates too high
Response: Thank you for reaching out to us about this issue, Cassandra. We understand that you have some concerns with your current billing, and we can understand why this may be frustrating if you do not understand the charges that you are receiving. Payless Power bills it's customers based on the amount of electricity that they have consumed two days prior. We always send in this amount with your daily electricity billing notification, so you can be aware of what you are using. Your daily billing can also be reviewed on the My Account Portal at paylesspower.com Here, you can see a breakdown to see what charges were applied to your billing. If you have any questions or concerns, please reach out to us at 1-888-963-9363 Published on February 17, 2025
It has been charging me more and more every day
Response: Thank you for giving us your feedback on this matter, Christen. We understand you have some concerns with your current billing, especially the charges you are receiving recently. Payless Power bills it's customers based on how much electricity their home consumes. With your daily billing notification, we send the amount of electricity you have consumed on that day. You can also review your billing on the My Account Portal at paylesspower.com which will show you a breakdown of the charges you received on any given billing date. If you have any further questions or concerns, you can contact us at 1-888-963-9363 to speak with a live representative. Published on February 17, 2025
Great Prices! J
Response: Thank you for reviewing Payless Power! If you have any questions or concerns, please feel free to reach out to us at 1-888-963-9363 Published on February 10, 2025
I’ve been receiving random extra charges.
Response: Thank you for reaching out to us about this, Odessa. We understand your concerns with additional charges to your billing, and we know it can be stressful if you don't understand what these charges are for. Payless Power customers can always review a breakdown of their daily billing via the My Account Portal at paylesspower.com This breakdown will list what charges were applied to your billing on that billing day. If you have any further questions, please reach out to us at 1-888-963-9363 Published on February 10, 2025
Your electricity is a little high about $8.00 a day for a single person who is gone all day and heat set on 70 and ac on 79. Also, you charge more if I don’t make a $75.00 payment each time. That’s ridiculous. Will look for better options.
Response: Hello Leslie, and thank you for taking the time to contact us with your feedback and your concerns. We understand you may have some worries about your daily billing that you receive, and understand that you may be frustrated if you do not understand your billing. Payless Power bills it's customers based on the amount of electricity their home has consumed, and a higher usage amount leads to a higher billing price. Keep in mind, when using either your heating or AC units, that they should not be set on any automatic settings and should be manually tuned off, as they will run even if you are not home should you set these on an auto-setting. The weather affects how your appliances are used as well, with cold weather especially causing any kind of usage spike should you utilize your heater. Regardless of your appliances, customers can always review their home's consumption at the smartmetertexas.com website, as it will break down your usage into 15-minute intervals. Finally, we charge a $4.95 Payment Processing Fee for all payments below $75, with said fee being split into $0.99 installments across 5 days, as opposed to one lump sum. You can avoid this fee by paying the $75, or you have the option to enroll the card into automatic payments. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
Process is easy n convenient.
Response: Thank you for leaving your feedback! Payless Power looks forwards to servicing you. Published on February 10, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
