Was quick and easy to get set up at first rates where fair and app easy to use . But with time rate increased dramatically and odd recurring and non recurring fees started popping up and one time fees that keep repeating . If it’s one time why is it actually recurring? Other then that easy to use and not much of a extension window. Only 20 bucks witch is about a day maybe 2. I would still recommend it to my friends
Response: hank you for reaching out to us about this, Patricia. From what we can see, you have some concerns with your rates, billing, and overall charges you are receiving. These are important issue that we want to make sure every customer has a firm understanding of, and we definitely want to assist you with this matter. The rates for our 6 and 12-month plans are fixed, meaning that we don't change the charge per kWh for as long as that plan is in place. You may see an overall increase in your charges because of the recent cold weather, as customers use more energy during times of winter weather. For more information on your plan, you can review your Electricity Facts Label at the My Account Portal at paylesspower.com As for our non-recurring fees, we charge our Payment Processing Fee and our Reconnection Fee in amortized amounts as opposed to one lump sum. Should you have any further questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Process was easy after I was able to get into the website. Now that process is a little difficult because apparently password issues.
Response: Hi Kimberly sorry for the inconvenienced please contact us at 888-963-9363 so we can further assist you! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle for the feedback it's Greatly appreciated! Published on February 01, 2025
Easy to use, easy to add funds to account.
Response: Thank you Michelle Glad we can make your payment method easy as possible! Published on February 01, 2025
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Response: Thank you for rating Payless Power! Published on February 01, 2025
Inconsistent usage cost. To pricy at times but good in a pinch
Response: Thank you for the feedback, Jose. We can understand that you may be concerned about your billing if you feel the consumption you are being charged for is inconsistent. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
Great Company. I will continue to use this company
Response: Thank you for being a great customer! Published on February 01, 2025
Good service just curious why I have to pay so often
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on February 01, 2025
So far so good. I’m New I’ll update in a few weeks
Response: We look forward to having you as a new customer! Published on February 01, 2025
Wish there was not a 4.95 fee to add money to customers accounts
Response: Thank you for the feedback it's greatly appreciated! Published on January 31, 2025
