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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Good and satisfactory
Response: Hi Everardo, Thank you for taking the time to share your feedback with us. It’s great to hear that your experience was good and satisfactory. I’m glad our team was able to meet your expectations, and I appreciate you letting us know how things went. Published on January 20, 2026
I lied it when I first opened my account 3 months later my bill doubled on me I honestly don’t know how it happened but I think other companies were cheaper than this.
Response: Hi Karolynn, Thank you for taking the time to share your experience. I hear your concern about seeing your bill increase after a few months, and it makes sense that this would catch your attention—especially when you’re comparing options and trying to understand what changed. Bills can shift based on the number of kWh used, and with the colder weather recently, many customers have seen higher usage from running their heaters since heaters consume a significant amount of electricity. Our pricing remains competitive and can be compared with other providers anytime at powertochoose.org. If you’d like, our Customer Care Team can walk through your bill with you step‑by‑step to help pinpoint exactly where the increase came from and ensure everything aligns with your plan. You can reach us at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you feel confident in your service and understand your usage moving forward. Published on January 19, 2026
Very easy to set up. We’ll see how quickly it’s turned on, though: THEN I will update my rating
Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026
Everything has been running smoothly so far!
Response: Hi Leroy, Thank you for sharing your experience with us. It’s great to hear that everything has been running smoothly on your end. We truly value knowing when things are working well, because it helps us understand what’s supporting your experience and where to keep our focus. Published on January 19, 2026
nte rápido me gusta Uena Bueno es basta
Response: Hola Yitsi, ¡Gracias por compartir tus impresiones! Nos alegra saber que estás disfrutando de la velocidad y de la experiencia en general. Agradecemos tus comentarios, ya que nos ayudan a comprender qué es lo que funciona bien para ti. Published on January 05, 2026
Provide very good service
Response: Hi Brayan, Thank you for sharing your feedback! It’s great to hear that you experienced very good service. We truly value your input because it helps us understand what’s working well for our customers. Providing excellent service is always our goal, and your comment reinforces that we’re on the right track. Published on December 16, 2025
It was easy to get started I was just informed of this pay as you go convient
Response: Hi Valorie, Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
K/w is outrages right now
Response: Hi Kyle, Thank you for sharing your concern. I understand how frustrating it can be when power issues disrupt your day, and it’s important to have clear information during these situations. Outages are typically managed by your Transmission and Distribution Service Provider (TDSP), so I recommend checking their outage map or contacting them directly for the most accurate details and estimated restoration times. If you need help finding your TDSP or their contact information, let us know by reaching out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on November 17, 2025
Very straightforward process from start to finish. Busy Mom’s appreciate that so much.
Response: Hi Christine, Thank you for sharing your experience! It’s great to hear that the process felt straightforward from start to finish—that’s exactly what we aim for. We know how valuable time is, especially for busy moms, and we’re thrilled that our approach helped make things easier for you. Published on November 06, 2025
Still wish you would go to post pay billing.
Response: Hi Bobb, Thank you for sharing your thoughts with us. I hear that moving to post-pay billing is something that matters to you, and I understand why that flexibility could make managing payments easier. We appreciate you bringing this up because it helps us see what’s most important to our customers. Right now, our system is designed for pre-pay billing, but we’re always reviewing feedback like yours when considering future updates. I’ll make sure your suggestion is passed along to the team that evaluates billing options. In the meantime, if you’d like, we can walk you through ways to make the current process as convenient as possible—such as setting up auto-pay or reminders. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM to discuss your options. Published on November 04, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
