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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I was very happy with the service until I received a bill stating I owe $216.69 cause they put down my month before bill on it saying I didn’t pay it I’ve sent two messages and gave them my confirmation number so I’m hoping they will figure out where they made the mistake and fix it
Response: Thank you for your feedback Kimberly. We understand how frustrating it can be when your account balance doesn't match your expectations. After reviewing the account, the balance due is for your current invoice covering electricity usage from June 10, 2026, through July 9, 2026, with a due date of July 29, 2026. We can confirm that this balance has been addressed and added to a deferred payment plan that was requested through one of our live agents. We appreciate your patience while the matter was reviewed and are glad a payment arrangement could be established to help manage the balance. If you have any further questions about your billing or payment plan, please don't hesitate to contact our Customer Care team for assistance. Published on July 27, 2026
Money and electricity don’t mix well
Response: Hi William , Thank you for your 3-star rating and for sharing your thoughts. We understand that managing electricity costs is an important part of every household budget, and value is something customers consider carefully. Your feedback is appreciated and helps us better understand our customers’ perspectives. We’re committed to providing transparent service and helpful tools that make it easier to monitor and manage energy usage. We appreciate you taking the time to leave a review and hope to continue serving you in the future. Published on July 07, 2026
Money and electricity don’t mix well
Response: Hi William, Thank you for your 3-star rating and for sharing your thoughts. We understand that managing electricity costs is an important part of every household budget, and value is something customers consider carefully. Your feedback is appreciated and helps us better understand our customers' perspectives. We're committed to providing transparent service and helpful tools that make it easier to monitor and manage energy usage. We appreciate you taking the time to leave a review and hope to continue serving you in the future. Published on July 07, 2026
It last long when í put 40
Response: Hi Brayan, Thank you for sharing your experience and for pointing out how long it lasts when you set it to 40—that kind of detail really helps highlight what’s working well. It sounds like you’ve found a setting that gives you better performance, which is important when you want something reliable throughout the day. We recognize that consistency and ease of use can make a big difference, and your feedback helps us understand how different settings impact your experience. If you ever notice anything that could be improved or want to explore ways to get even better performance, our team is here to help with tips and support. We appreciate you taking the time to share your thoughts, Brayan, and we’re always working to make your experience even better. Published on June 26, 2026
Good stuff they is really good frfr
Response: Hi Gabrielle, thanks for taking the time to share your feedback and for the 3-star rating—we appreciate you keeping it real. It’s great to hear that you think our service is really good, and that kind of positive energy definitely stands out. We understand that even when things are “good,” there’s always room to make the experience even better and more consistent. Your feedback helps highlight that balance, and we’re always working to improve every interaction. If there’s anything that would take your experience from good to great, we’re here and ready to keep building on what’s already working for you. Thanks again, Gabrielle! Published on June 26, 2026
It has been decent
Response: Hi Katerris, Thank you for sharing your thoughts. It’s great to know your experience has been decent, and we truly appreciate you taking the time to rate us. We’re always aiming to go beyond “decent” and deliver something more memorable and satisfying. If there’s anything that stood out as just okay or something that didn’t quite meet expectations, we’d really value your insight so we can make meaningful improvements. We’re glad to have the opportunity to serve you and look forward to providing an even better experience next time! Published on June 26, 2026
I’m very disappointed to find out. I’ve been with Payless power for 8 years and you do not give a letter of credit to show proof that I have never had my service terminated. It is very difficult to talk to someone and I got the run around!!!
Response: Hi Shonda, thank you for taking the time to share your experience and for being a customer for 8 years—that kind of loyalty truly stands out. I hear how important it is to have documentation that reflects your history, especially when you’ve consistently maintained your service without interruption. It’s also clear how frustrating it felt trying to get a clear answer and connect with someone who could help. Your experience matters, and access to straightforward support should feel smooth and reliable. We want to make sure you get the clarity you’re looking for regarding your account history and any available documentation. Reaching out to our Customer Care Team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, is the best next step, and you can reference your long-standing account so they can better assist you. Your feedback highlights areas where we can improve both communication and accessibility, and it’s appreciated. Thank you again, Shonda, for bringing this to our attention. Published on June 26, 2026
I love ya just don’t like how expensive this is starting to get for power
Response: Hi Daniella, It’s great to hear how much you enjoy being with us and that kind of loyalty really stands out. At the same time, rising costs can feel frustrating, especially when it comes to something as essential as power, and your feedback highlights how important affordability is alongside great service. We appreciate you sharing both sides of your experience, as it helps us understand what matters most to you. There are often ways to better manage usage or find options that may help you stay more in control of your costs, and we’d be glad to walk through those with you. Thank you for your continued support and your 3-star rating, it means a lot. If you’d like to review your account or explore ways to help manage expenses, we’re here to help. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 25, 2026
The penalty for not paying 75.00 is predatory and immoral.
Response: Hi Jason, Thank you for taking the time to share your feedback—we appreciate you being candid about your experience. We hear your concern about the $75 non-payment penalty and how it comes across to you. Billing and fees are an important part of the service, and we understand how they can feel significant, especially when managing a prepaid account. Our goal is to be transparent about all fees and provide tools that help customers stay on track—such as balance alerts, account notifications, and easy ways to monitor usage—so there are no surprises. If you’d like, our team would be happy to review your account with you and go over ways to avoid penalties moving forward. We’re here to help you make the most of your service. You can also find ways to reach us anytime, including after normal business hours, by visiting: https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience with us. Published on June 03, 2026
I keep on calling and calling trying to make payments my pass was not working and I can’t log in my phone has been hacked and like all this other stuff and now you’re saying they’re going to just connect me cuz my painting my my money is at like three something and it’s been like 4 days I’ve been trying to make payment since it’s memorial Day weekend nobody’s working so I’m kind of unhappy with all that and I talked to the lady last time and I put $50 in my account and I took my card off there I don’t know what something’s not working so I’m going to review it and I better not get disconnected because it’s Sunday and tomorrow’s Monday and y’all are not working so says I’m going to be disconnected by 8:00 tomorrow night and it’s not cool it’s not cool that the damn robot does this to me all the time can’t recognize the boys can’t recognize the device can’t proceed with the payment yes proceed and then sorry I can’t make a payment don’t ask me for car information or nothing it’s just blank dumb I don’t like your eyes they should have never been invented for that kind of stuff and unless the people that hack my phone messed up all my well they did mess up on my account so I can stole money out of my bank account and I’m tired of contact us contact us and nobody does nothing and then we let 4 days for the email you back so I don’t know but I better not be cut off
Response: Hi Donroy, Thank you for taking the time to explain everything that’s been going on. I hear how frustrating this situation has been—especially dealing with login issues, payment problems, concerns about your phone and account security, and the worry about being disconnected after trying for several days to make a payment. You’ve clearly been making repeated efforts to resolve this, including adding funds and trying different ways to submit your payment, and it hasn’t worked the way it should. On top of that, running into system limitations over a holiday weekend and not getting timely support adds to the stress. The most important next step is to get your account reviewed directly so the payment issue, login problems, and any security concerns can be addressed right away and to check the status of your service to help prevent disconnection if possible. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) If you’re able to reach out as soon as lines open, our team can work with you to verify your account, help restore access, and guide you through completing a successful payment. Your experience matters, and we want to help get this resolved so things are working the way they should for you, Donroy. Published on May 27, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
