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Payless Power Reviews
Read reviews from Payless Power customers
The penalty for not paying 75.00 is predatory and immoral.
Response: Hi Jason, Thank you for taking the time to share your feedback—we appreciate you being candid about your experience. We hear your concern about the $75 non-payment penalty and how it comes across to you. Billing and fees are an important part of the service, and we understand how they can feel significant, especially when managing a prepaid account. Our goal is to be transparent about all fees and provide tools that help customers stay on track—such as balance alerts, account notifications, and easy ways to monitor usage—so there are no surprises. If you’d like, our team would be happy to review your account with you and go over ways to avoid penalties moving forward. We’re here to help you make the most of your service. You can also find ways to reach us anytime, including after normal business hours, by visiting: https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience with us. Published on June 03, 2026
I keep on calling and calling trying to make payments my pass was not working and I can’t log in my phone has been hacked and like all this other stuff and now you’re saying they’re going to just connect me cuz my painting my my money is at like three something and it’s been like 4 days I’ve been trying to make payment since it’s memorial Day weekend nobody’s working so I’m kind of unhappy with all that and I talked to the lady last time and I put $50 in my account and I took my card off there I don’t know what something’s not working so I’m going to review it and I better not get disconnected because it’s Sunday and tomorrow’s Monday and y’all are not working so says I’m going to be disconnected by 8:00 tomorrow night and it’s not cool it’s not cool that the damn robot does this to me all the time can’t recognize the boys can’t recognize the device can’t proceed with the payment yes proceed and then sorry I can’t make a payment don’t ask me for car information or nothing it’s just blank dumb I don’t like your eyes they should have never been invented for that kind of stuff and unless the people that hack my phone messed up all my well they did mess up on my account so I can stole money out of my bank account and I’m tired of contact us contact us and nobody does nothing and then we let 4 days for the email you back so I don’t know but I better not be cut off
Response: Hi Donroy, Thank you for taking the time to explain everything that’s been going on. I hear how frustrating this situation has been—especially dealing with login issues, payment problems, concerns about your phone and account security, and the worry about being disconnected after trying for several days to make a payment. You’ve clearly been making repeated efforts to resolve this, including adding funds and trying different ways to submit your payment, and it hasn’t worked the way it should. On top of that, running into system limitations over a holiday weekend and not getting timely support adds to the stress. The most important next step is to get your account reviewed directly so the payment issue, login problems, and any security concerns can be addressed right away and to check the status of your service to help prevent disconnection if possible. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) If you’re able to reach out as soon as lines open, our team can work with you to verify your account, help restore access, and guide you through completing a successful payment. Your experience matters, and we want to help get this resolved so things are working the way they should for you, Donroy. Published on May 27, 2026
N/A This would be a great chance to try this affordable option when you use their service.
Response: Hi Jessica, thank you for sharing your thoughts with us. I hear that you see our service as an affordable option worth trying, and I appreciate you taking the time to leave that feedback. It’s clear that value matters to you, and your perspective helps us understand what customers are looking for. We’re always working to make sure the experience matches the affordability you noticed, and if there’s anything specific you’d like to see improved or enhanced, I’m here to help. Your insight truly helps us continue getting better. Published on March 06, 2026
Way too expensive . I know is cold, but you should help the customers
Response: Hi Marbin, thank you for taking a moment to share your feedback. I hear your concern about the cost, especially during colder weather when energy usage naturally increases for many households. It’s understandable that customers want to feel supported when seasonal changes make bills rise more than expected. We’re here to work with you and support you as best we can. Published on February 02, 2026
Ever since I renewed this month I’m having problems with my app or the website working. I did not my power cut off because of whatever issues you all have goin on. I need someone to get back in touch with me asap cause if I’m gonna start having issues I’ll just look for another electric provider
Response: Hi Clyde, thank you for taking the time to share what’s been going on. I hear your frustration with the app and website issues after your renewal, especially since dependable access is important for managing your service. Your feedback makes it clear how disruptive this has been, and it’s important that you’re able to use your account without worrying about interruptions. I want to help get this resolved quickly, so I’m sending this to the team that can look into your account and reach out to you directly. We’ll work with you to make sure everything is functioning the way it should, and we appreciate the chance to make this right for you. Published on February 02, 2026
Expensive but in the long run cheeper
Response: Thank you for your feedback! We appreciate you sharing your experience. While costs can feel higher at times, especially during the winter, we’re glad to hear that overall you’re finding the service more affordable in the long run. Winter months often bring higher usage due to heaters running longer, colder temperatures, and increased indoor activity. Even small changes in weather can cause energy usage to rise quickly. We’re always here to help you monitor your usage and stay in control of your budget. Feel free to call us at 888-963-9363 and we will be happy to discuss tips and ways to save. Thanks for choosing Payless Power — we appreciate having you with us! 💡✨ Published on January 28, 2026
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Response: Hi Perry, I’ve read through your review and understand that the experience you described didn’t align with what you expected. It makes sense that you’d want clarity and support when something doesn’t go the way it should, and your feedback highlights an issue that deserves attention. I want you to know that your concerns are taken seriously, and we’re committed to helping work toward a solution that gets you the information or assistance you were looking for. If you’d like to go over the details directly with a live representative, please contact Payless Power at 888‑963‑9363. We’re here to help and want to make sure your concerns are fully addressed. Published on January 27, 2026
Good and satisfactory
Response: Hi Everardo, Thank you for taking the time to share your feedback with us. It’s great to hear that your experience was good and satisfactory. I’m glad our team was able to meet your expectations, and I appreciate you letting us know how things went. Published on January 20, 2026
I lied it when I first opened my account 3 months later my bill doubled on me I honestly don’t know how it happened but I think other companies were cheaper than this.
Response: Hi Karolynn, Thank you for taking the time to share your experience. I hear your concern about seeing your bill increase after a few months, and it makes sense that this would catch your attention—especially when you’re comparing options and trying to understand what changed. Bills can shift based on the number of kWh used, and with the colder weather recently, many customers have seen higher usage from running their heaters since heaters consume a significant amount of electricity. Our pricing remains competitive and can be compared with other providers anytime at powertochoose.org. If you’d like, our Customer Care Team can walk through your bill with you step‑by‑step to help pinpoint exactly where the increase came from and ensure everything aligns with your plan. You can reach us at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you feel confident in your service and understand your usage moving forward. Published on January 19, 2026
Very easy to set up. We’ll see how quickly it’s turned on, though: THEN I will update my rating
Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
