Payless Power Reviews
Read reviews from Payless Power customers
Expensive but in the long run cheeper
Response: Thank you for your feedback! We appreciate you sharing your experience. While costs can feel higher at times, especially during the winter, we’re glad to hear that overall you’re finding the service more affordable in the long run. Winter months often bring higher usage due to heaters running longer, colder temperatures, and increased indoor activity. Even small changes in weather can cause energy usage to rise quickly. We’re always here to help you monitor your usage and stay in control of your budget. Feel free to call us at 888-963-9363 and we will be happy to discuss tips and ways to save. Thanks for choosing Payless Power — we appreciate having you with us! 💡✨ Published on January 28, 2026
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Response: Hi Perry, I’ve read through your review and understand that the experience you described didn’t align with what you expected. It makes sense that you’d want clarity and support when something doesn’t go the way it should, and your feedback highlights an issue that deserves attention. I want you to know that your concerns are taken seriously, and we’re committed to helping work toward a solution that gets you the information or assistance you were looking for. If you’d like to go over the details directly with a live representative, please contact Payless Power at 888‑963‑9363. We’re here to help and want to make sure your concerns are fully addressed. Published on January 27, 2026
Good and satisfactory
Response: Hi Everardo, Thank you for taking the time to share your feedback with us. It’s great to hear that your experience was good and satisfactory. I’m glad our team was able to meet your expectations, and I appreciate you letting us know how things went. Published on January 20, 2026
I lied it when I first opened my account 3 months later my bill doubled on me I honestly don’t know how it happened but I think other companies were cheaper than this.
Response: Hi Karolynn, Thank you for taking the time to share your experience. I hear your concern about seeing your bill increase after a few months, and it makes sense that this would catch your attention—especially when you’re comparing options and trying to understand what changed. Bills can shift based on the number of kWh used, and with the colder weather recently, many customers have seen higher usage from running their heaters since heaters consume a significant amount of electricity. Our pricing remains competitive and can be compared with other providers anytime at powertochoose.org. If you’d like, our Customer Care Team can walk through your bill with you step‑by‑step to help pinpoint exactly where the increase came from and ensure everything aligns with your plan. You can reach us at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to help you feel confident in your service and understand your usage moving forward. Published on January 19, 2026
Very easy to set up. We’ll see how quickly it’s turned on, though: THEN I will update my rating
Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026
Everything has been running smoothly so far!
Response: Hi Leroy, Thank you for sharing your experience with us. It’s great to hear that everything has been running smoothly on your end. We truly value knowing when things are working well, because it helps us understand what’s supporting your experience and where to keep our focus. Published on January 19, 2026
nte rápido me gusta Uena Bueno es basta
Response: Hola Yitsi, ¡Gracias por compartir tus impresiones! Nos alegra saber que estás disfrutando de la velocidad y de la experiencia en general. Agradecemos tus comentarios, ya que nos ayudan a comprender qué es lo que funciona bien para ti. Published on January 05, 2026
Provide very good service
Response: Hi Brayan, Thank you for sharing your feedback! It’s great to hear that you experienced very good service. We truly value your input because it helps us understand what’s working well for our customers. Providing excellent service is always our goal, and your comment reinforces that we’re on the right track. Published on December 16, 2025
It was easy to get started I was just informed of this pay as you go convient
Response: Hi Valorie, Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
K/w is outrages right now
Response: Hi Kyle, Thank you for sharing your concern. I understand how frustrating it can be when power issues disrupt your day, and it’s important to have clear information during these situations. Outages are typically managed by your Transmission and Distribution Service Provider (TDSP), so I recommend checking their outage map or contacting them directly for the most accurate details and estimated restoration times. If you need help finding your TDSP or their contact information, let us know by reaching out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on November 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
