Great service, convenient payment methods and prompt alerts. Thank you!
Response: Annie - thank you for the kind words and for the opportunity to be your retail electric provider :)
Amazing light company! Affordable, nice customer service, easy to manage thank you so much Payless power!
Response: Thank you for the great compliment Valencia!
Great company…
I love it…
When i working and forgot simply call them, to wait until i get off to do my payment and they do!!!
AWESOME!!!!!!! ???
Response: Vecky - thank you for the awesome compliments :) We are proud to be one of the only pre-paid providers that offers payment extensions.
Great job
Response: Pat - thank you for the great compliment and allowing us to be your Retail Electric Provider :)
I prefer Payless Power prepaid service because it is affordable, and you can keep up with your balance as you go. They were fast with activating the service and it’s also easy to make payments.
Response: Thank you Derrick. We are proud to serve your house hold!
I was really skeptical of this program at first, but I had come to my wits end with late fees, reconnect fees, disconnect fees when I wasn’t having either done!!! Then I found Payless Power ?
NO JOKE…. I put 25 or 30 a week on my account.Need a little to carry over, they’ll let you add 10. Website is easy to use, AND EVERY DAY LIKE CLOCKWORK, I get a text telling my usage, balance and if I have enough to receive discount. And I have cut my bill by more than half!!! It’s the smartest thing I’ve ever signed up for!!! #?paylesspower
Response: We're glad you decided to give us a chance and are enjoying our services, we try to make it simple for the customers with things like no deposit, no credit checks and we even offer a few discounts and promotions for our customers such as a 20% flex discount if you simply keep your balance above $35! We're excited to continue this journey with you!:)
The worst light company ever definitely crooks
Response: Shanique - thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn't make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
You advertise a rate that one enters and from one day to the next your paying over 3 cents more. Mind you that I have been a customer for awhile now and have not gone below the required balance. I’m disappointed and dissatisfied with the treatment along with the raising of the rates. Oh and this true reading I think is a scam for it costed me an extra $22. Under billed us what customer service said to me. I guess…
Response: Ricardo. Thank you for you comments. The voice of our customers will always be important to us. At Payless Power we try to avoid raising rates if possible. Sometimes this is unavoidable due to rising costs of wholesale electricity due to fuel costs and utility charges. It has happened on a couple of occasions over the past several months. What we have done in these instances is try to offer relief by lowering our daily fee. For example in your area we dropped the daily fee from $.72 to $.54 or a savings of $.18 per day. For lower users this will actually be cheaper that the previous rate. For moderate users the cheaper fee will really take a bite out of the rate change. In addition the Flexpay discount also increased to 2.6 cents. Since you have taken advantage of this discount every day you will automatically see the larger discounted amount. As far as under-billed usage goes, we realize this is difficult for customers. This happens if there was a technical issue with the meter that caused the daily meter data provided by AEP to differ from the 30 day billing cycle read that they perform monthly. This is in effect an automatic re-reading of the meter to ensure accuracy. This can also work in your favor. In your case it found that additional billing was warranted but could have also found the you were due for a credit. It is accurate though. We can offer you transparency on any of your billing concerns. If you contact us at 888-963-9363 we can provide to you the total amount of kilowatt hours reported by AEP for that time period. You can call them to confirm or you can register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State. You can audit monthly, daily or even hourly meter data to ensure that whatever Retail Electric Provider that you use is billing you on accurate usage.
Best company I have used so far
Response: Thank you Marshelia :) We are blessed for the opportunity to provide service to hour home.
THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
