Quick account setup. Great customer service.
Response: Thank you Moshe. We are very grateful that you have given us the chance to provide your electricity service!
I like Payless power cause you get text messages about your account. So you know when you need to make payments
Response: Irma - thank you so much for taking the time to share your experience. We agree that checking your usage each day can really help you to save money!
Great experience. The text updates make my life so easy! Customer experience has always been great.
Response: Thank you Kelly. We are excited to hear that you are utilizing all of the intended benefits!
They lied straight to my face. I paid all the money I owed and they told me that the switch hold is not active. T X U just told me that the switch hold is active. I guess I have to get a lawyer, these lying, thieving, s.o.b.’ s. Are crooked as hell.
Response: Hello - we understand your frustration but there is clearly a misunderstanding in place. Centerpoint confirms that your switch-hold was removed Friday evening. To clarify, Centerpoint owns the meter and performs the work requests that we submit. You can call Centerpoint at 800-332-7143 to confirm.
I’ve been impressed with all aspects of service with you guys so far.
Response: Thank you Sharon! We appreciate the opportunity to serve your household!
Was grate when I first got with the company now it seem like my money on my account disappearing even on the days I don’t be at home
Response: Jasmine - thank you for sharing your feelings. You are experiencing what many Texas residents are feeling during the heat of summer. It's hard for some to accept that there charges have double from what they were just a couple of months ago. The reality is AC units run nearly non stop throughout the summer and we only bill you using your daily meter reads. We can can show you how to monitor your meter so you can see when the most power is being used at your home. Please call Customer Care at 888-963-9363 for more details.
Excellent customer service and has always gone far and beyond helping when times have been difficult.
Response: Robert - thank you so much for the kind words. We are happy to help and glad that you have given us the opportunity to do so :)
2 stars because its very simple and easy to get started and maintain your account. However, online misleads you to think you will get a 10.3 cent rate or something close to that when in reality you pay 13.00 cents pkwh. Becaise in orded to get that 10.3 cent rate your account must stay over $35.00. You wont learn this until later after recieving email updates and doing the math on why its costing a person a rediculous amount a day for power. I will be switching immediately due to this. 13.00 cents are you mad!!!!
Response: Jonathan - thank you for sharing your experience. We are regretful that it was not a positive one. We do attempt to provide the terms of the Flex Pay discount in easy to read language in our online documents.We apologize if you missed these plan points. Please call us at 888-963-9363 and we can go over the documentation with you and also provide some tips on how to get the maximum benefits from the service.
I am only giving one star because negative stars is not an option. They tell you rates are about the same as regular electric companies. It is not true. We were overly conscience of our usage and still we were averaging $16.00 dollars a day. Do the math…..thats $480 a month! We would sweat all day and night. Thermostat stayed at 78° all day, no tv used, no washer and dryer used. We were miserable. Be very careful if you ror some crazy reason decide to use this company. They do not fully explain how their system works and are misleading about everything.
I suggest trying to work something out with a real power company unless you like being stressed over extreme price gouging. My bill with TXU averaged $125 a month in summer…..running the ac at less than 72° during the day and 68° at night.
Be very careful and do your research.
I will never use pay as you go power again. I learned my lesson. I will tell anyone that will listen how horrible this company is.
(Sales rep were nice, but not straight forward about how things worked)
Response: Christopher - thank you for taking the time to share your experiences. We are sorry it you feel it was a negative one. If you would like to call us at 888-963-9363 we can go over your usage and even compare it to last year's usage at the home. This summer has been much hotter than last year so a usage comparison will be the most important aspect of any type of analysis regarding your charges. Feel free to call us at 888-963-9363 and we can review your account so you can do an actual apples to apples comparison.
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each check, deposits needed, contracts, waiting for connecting date, and ect. I looked again to your website and decided to try it. No deposit asked just a little payment LITERALLY A LITTLE PAYMENT TO START. I placed the amount that I wanted to pay over and set up my ideal date for connection. I get a GREAT RATE, texted daily of my balance and consumption of each day in detail, and the website is very easy, fast, and clear. This is the best decision I made on electricity for my home and my money’s worth. 10+ Great Company keep up the great work.
Response: Christine - thank you so much for sharing your experiences in such detail. We are very fortunate to have you as a customer.
