The kilowatts per hour are two high at $.22 per kilowatt the average data usage is $32 a day that is outrageous I was paying like $280 a week prepaid never in my life have I paid so much on prepaid something Has to be done to lower the kilowatts per hour it seems like every time I look they go higher and higher And they take advantage because we really don’t have a choice one of these prepaid light companies have to take a stand lower their kilowatts per hour and see how many people go run to them and companies like Payless will suffer and be forced to lower the kilowatts per hour there’s nothing Payless about this company I changed companies within three weeks outrageous
Response: Mr Garcia - Your comments state that you feel the kilowatt price for your power is too and that you feel Payless Power should make changes with its prices. You are correct that electricity prices are up in Texas however this is something affecting all electric providers… not just pre-paid companies and certainly not just Payless Power. Payless Power actually offers one of the least expensive rates in your area . However the cost of natural gas which is what the majority of the power plants in Texas uses to generate electricity has been extremely high all year and this results in higher electricity costs from all companies. The other factor is that you live in a high usage residence and this summer has been historically hot . That’s a difficult combination for consumers and sadly this will follow you from company to company until the weather cools down this fall. But we are here as an option should you return and do offer some of the lowest rate available with no deposit or credit check required. Published on August 09, 2022
I’m getting a service fee charged constantly on my account for no reason can it please stop doing that
Response: You review that’s you are being charged fees daily for no reason and requesting that this stop. Fees can be very impactful if you don’t understand how they work so it makes total sense that you have concerns. You plan comes with a daily customer charge of $2.92 per day. This incudes up to the first 17KWH of electricity per day at no extra charge. In June, a minimum payment fee of $4.95 was set up to apply for payments under $75. I do see that you make sever a payments of around $20 each multiple times per month. This will add up. Call us at 888 963 9363 and we can go over options to help you get to the point that you can make larger payments to avoid the fee. You can also avoid the fee and make smaller payments by enrolling in autopay. Published on August 09, 2022
Love the timely messages so I can add money to my account before it runs out. Everyone I have worked with over the phone are really helpful and know what they are doing as well.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 08, 2022
Filling out the information was quick and easy to do
Response: Glad we can make your enrollment process easy as possible! Published on August 08, 2022
so far so good; liking service and ease of payment very well.
Response: Thank you for rating us! We are proud to meet your expectations. Published on August 08, 2022
Very easy to use, and nice customer service
Response: Thank you so much Dale for sharing your service experience! Published on August 08, 2022
So far so good
Response: Thank you so much for rating Payless Power! Published on August 08, 2022
Was easy and quick
Response: Thank you so much Michael for sharing your service experience Published on August 08, 2022
This is a new way to handle my electric . . . just learning, it’s a little different.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 08, 2022
I’ve enjoyed being a Payless Power customer… I Appreciate the daily power usage updates and have my billing set up on auto pay so never have to worry about missing a payment. Customer service reps are also very helpful and friendly.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 08, 2022
