At first i really liked this company,but now it seems like they are over charging me i live in a small 2 bedroom duplex and im hardly ever there so there is no way in hell im using that much in a day. $10 a day is ridiculous! I can never get someone on the phone. Ever thinking about switching soon!!
Response: Hi Hailey, We apologize about the long wait time you experienced on the phone. Due to the extreme temperatures, other people have also been concerned about their daily usage. With the temperatures getting back to normal, we hope you see a difference in your usage. Remember, Payless Power can only bill based on meter reads, just like other electric companies. If you would like more details about your meter, you can register it at www.smartmetertexas.com!
Excellant Service
Response: Robert, Thank you for the kind words! We strive to provide not only great plans, but great customer service as well.
Excellent customer service. Great rates. I love the convenience of not having a contract plan, same day service, and balance notifications. No surprises. Magnificent electricity savings with balances equal to more than $35.00.
Response: Michelle, Thank you for the kind review! No contract, same day service and our daily balance alerts were all created to give you, the customer, more flexibility and transparency. It's even better when you keep your account at $35...hello 20% savings!
I’ve been with y’all awhile now and my usage has never been over $3.00. I haven’t even been staying at home and it’s using $6.00. I’m about to switch electric company’s it’s ridiculous
Response: Sarah, The extreme temperature swings we have been experiencing have caused many peoples' usage to increase, as it requires more work for the heater to keep your home warm, as well as the other items you may have plugged in to outlets, even if they aren't powered on. We hope that once the normal temperatures return, you will see a difference!
Don’t do it RUN!!!!!…… Before you get stuck with this company, over pricing, charging people an arm and a leg. Im almost paying $20 a day ITS A SCAM DONT DO IT!!!!!!
Response: Roberta, Payless Power is only allowed to bill what your meter reads, just like every other electric company. If you would like, you can call us at 888-963-9363 to review your past usage, or you can also register your meter at www.smartmetertexas.com and see more in depth information about your meter reads. We hope this helps!
The new changes that were brought are increasing the prices at an extreme rate, i am paying $10/day right now and i feel like i am being robbed. I have paid in excess of $150 for the last month. Worst Electric Service ever.
Response: Edis, We are sorry that you think our new changes are increasing the rates on our plans. Our new customer portal, messages, emails and plans are designed to actually be better than ever before! The substantially colder temperatures than normal are causing many people to have higher daily charges as it's becoming more difficult for the heater to keep your home warm. Once temperatures get back to normal, you should see a big difference in your savings, especially if you keep your account balance at $35...because when you do, you automatically get a 20% savings!
I live in a small trailer and I’ve recently started being charger 16-20 dollars per day for electricity. I turned the heat down to 72, lights stay off all day. It used to be about 5-8 dollars a day. I had to get a deferred payment plan and I plan on switching companies asap.
Response: Cheyenne, This winter weather we have been experiencing has been unusually cold and because of that, even if you keep your house at 72, your heater is having to work harder than normal to keep it at that temperature because of the extreme temperatures outside. Once the weather gets back to normal, you should see your normal usage come back. We hope you will consider staying with us!
ive always loved using payless power. now yall are starting to charge me so much.
Response: Hi Misty, Though your charges may have gone up, we want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. If you would like to discuss your recent billing charges, you can call us at 888-963-9363. You also can register your meter at www.smartmetertexas.com and it will help give you more detail as to your meter's history! We hope this helps.
Vanessa was the last Customer Service Representative that I spoke with and you should clone her 100 times.
Vanessa went above and beyond her job duties. She stayed on the phone with me and helped me set up all my accounts online. I’ve called numerous times and no one informed me that the problem was that I needed to use different emails and that I would have to set up each account separately. Because of Vanessa and her impeccable Service, I will continue to keep Payless Power at all of my homes.
Now I don’t have to call to bother anyone with payments and I hate to use the automated service.
Thank you Vanessa!
Response: Rhonda, This is wonderful news! We are very pleased that Vanessa was able to provide you impeccable customer service. We will make sure and pass along your compliments to her!
I am Not sure what the scale of Kilowatts ready is used with this company or should I say what the per kilowatt rates is billed at.
Lately my usage cost has been all over the place. Can’t get a straight forward answer from this so Called customer friendly App Nor the life telephone customer reps either… I have used Payless for more thank 15- months and have now started having issues with the rates since they supposedly updated their billing system… I give them One Star for past usages but a Zero Star for current performance…
Response: Edith, We apologize for the lengthy call wait times you experienced. During the middle of December, not only did we have a new customer system put in place, but we had True Ups coming through as well, which made the customer traffic very heavy. If you would like us to take a look at your account still, give us a call at 888-963-9363. The wait time will be much shorter now!
