Love using this company.
Response: Thank you so much for the 5 star review! Published on October 13, 2022
I was very satisfied with my experience
Response: Thank you so much Shawanna for the 5 star review! Published on October 13, 2022
An extremely easy process
Response: Thank you so much for sharing your service experience! Published on October 12, 2022
Great services fits perfect in my budget
Response: Thank you so much for being a great customer! Published on October 12, 2022
If I could give zero stars I would. I have been waiting on a my refund since May. They have given me the run around since then. The old your check is in the mail trick. I called and spoke with several representatives and supervisors in reference to the refund that is clearly owed. I’m so happy I switched my services. The representatives were far more helpful then management and their accounting department. I have decided to to seek legal advice in reference to this matter. Now it’s about the principle. I have been completely patient with the company. If I hadn’t paid! You wouldn’t waste anytime turning my lights off. Why do I have to wait 6 months for a refund ????? I made 2 payments to you in April before switching my services. I call and ask to speak with a supervisor and thru leave me on old for 2 hours. Next stop is social media. This is in justice. I just want the funds that are owed to me.
Response: Ms Lawson- You review states that you have been awaiting for your refund for many months. I have also replied via the BBB and a supervisor has also reached out to you today. You are correct in your comments and a full refund + interest has been has been processed to your card. Thank you for bringing this to our attention as it will allow to improve our processes going forward. We apologize for the delays and inconvenience to you. Published on October 10, 2022
They are not accurate when it comes to your bill and usage. I’ve been with them for years but lately I’ve been unhappy because of this issue
Response: Ms. Johnson- Your review comments state that you have been unhappy lately because you do not feel that you billing is accurate. Its not a good thing when a customer feels this is the case but if you call us at 888 963 9363 we can go over this will you and also show you how to audit your meter reads and billing on www.smartmetertexas.com. This will allow you to always ensure that you are only being billed for what you use. Published on October 10, 2022
Easy to get service started and very helpful customer service.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on October 07, 2022
Thanks for making it easy.
Response: Thank you for the feedback it's greatly appreciated! Published on October 07, 2022
I like that I’m notified about my daily balance.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on October 07, 2022
When I signed up for service this summer, Payless was the best rate I could find and I actually liked the thought of prepaid. My EFL states that I am in a 12 Month Rate Lock Plan. However, each month I am paying more and more per kWh!! I signed up based on a locked in per kWh expectation. I realize that my usage is decreasing with the cooler weather, but it’s deceptive and a lie to call a plan ‘Rate Lock’ if the per kWh rate changes each month. EFL Rate Lock per kWh: 15.6¢ 15.2¢ 15.0¢ Energy Charge + TDSP + Taxes July: 15.0¢ August: 15.04¢ September: 16.68¢ Here’s the kicker for… So far for October: Oct 1: 16.09¢ Oct 2: 17.0¢ I’ve lost all faith in this being a good idea and will no longer recommend, but I will actively discourage others from trying or using Payless. All you will do will PAY MORE!
Response: Hi Winnie- Your comments state that your rates have gone up since you started so you will actively discourage customers from choosing Payless Power. Your concerns are understandable for also explainable. A review of your account show that the figures you are providing comes from the average monthly rate on the bottom of your statement. Please note that the average rate on the bottom of the summary must include all costs incurred outside of taxes and these would be factored into the average. Your energy rate has not increased. It is the same that you signed up for . Centerpoint charges did increase and that has impacted you however this is not a Payless Power charge- this is instituted by Centerpoint to every retail electric provider to pass through. Also, if there are ever billing corrections from a previous month that will affect the average as well. A supervisor will reach out to you to discuss. 888 963 9363. Published on October 05, 2022
