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Payless Power Reviews

Read reviews from Payless Power customers

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worst services i’ve ever experienced. beyond expensive & they are unfair . they gave me a random persons bill on top of mine

Response: Hi Alana, Thank you for sharing your experience. We understand how frustrating it must be to receive a bill that doesn’t seem to belong to you, especially when you're already feeling the service hasn’t met your expectations. We hear your concern about the billing process and the charges you’ve described. It’s important to us that every account is handled fairly and transparently. When there are multiple points of association between accounts, it can sometimes trigger a review or reassignment of balances—but this should always be clearly communicated and based on verified information. To help resolve this, we’d like to take a closer look at your account and the billing details you received. If you’re open to it, please reach out to our Customer Care Team directly at 1-888-963-9363 during standard business hours with your account information so we can investigate and ensure everything is accurate and properly assigned. Published on August 12, 2025

Great service awesome company great prices.

Response: Hi Johnny, Thank you so much for sharing your experience! It’s great to hear that you received excellent service and found our prices to be competitive — that kind of feedback means a lot to us. We truly value customers like you who take the time to let us know what’s working well. Your words reinforce our commitment to providing both quality service and great value. Published on August 11, 2025

Trying To Reactive My Account

Response: Hi Alex, Thank you for sharing your experience. I understand how important it is to get your service up and running again, and I can see how this situation might be frustrating. We appreciate you reaching out and want to make sure you have the right information moving forward. When an account has been fully closed, a new account is required to restart service. Our Customer Care team is here to help guide you through that process and ensure everything is set up smoothly. Please don’t hesitate to contact us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re ready to assist you every step of the way. Published on August 11, 2025

Very easy and straight forward. Prices are a bit high but still very much enjoying the service in this summer heat good. Good company so far, no complaints.

Response: Hi Michael, Thank you for sharing your experience! It’s great to hear that the service has been easy to use and especially helpful during the summer heat. We understand that pricing is an important factor, and we appreciate your honest feedback on that. Published on August 11, 2025

God Bless You!! Blessings From Pastor Rizwan Fazal

Response: Hi Pastor Rizwan, Thank you so much for your kind words and blessings—we truly appreciate your thoughtful review. It means a great deal to know that our service made a positive impression on you. We’re always striving to create experiences that reflect care and respect, and hearing from you reinforces the importance of that mission. Your encouragement inspires us to continue serving with heart and purpose. Published on August 11, 2025

Good fast and easy

Response: Hi Ethan, Thank you for sharing your experience with us! It’s great to hear that you found the process good, fast, and easy — that’s exactly what we aim for. We understand how valuable your time is, and we’re glad we could deliver a smooth and efficient experience. Your feedback helps us stay focused on what matters most to our customers. Published on August 11, 2025

Very easy and straight forward. Prices are a bit high but still very much enjoying the service in this summer heat good. Good company so far, no complaints.

Response: Hi Michael, Thank you for sharing your experience! It’s great to hear that you’ve found our service easy and straightforward to use—especially during the summer heat when reliability really matters. We understand that pricing is an important factor, and we’re always looking for ways to ensure our services deliver strong value. Your feedback helps us keep that focus sharp. We’re glad to know you’re enjoying the service and that things have been smooth so far. Published on August 08, 2025

Easy to set up and to use

Response: Hi Destiny, Thank you for sharing your experience! It’s great to hear that you found the setup process easy and the product simple to use — that’s exactly what we aim for. We understand how important it is for things to work smoothly right out of the box, and your feedback reassures us that we’re on the right track. Published on August 08, 2025

Fast reliable service very nice

Response: Hi Catrina, Thank you for sharing your experience! It’s great to hear that you found our service both fast and reliable — that’s exactly the kind of support we aim to provide every day. We’re also glad you felt the friendliness in our approach; creating a positive and welcoming experience is something we truly value. Published on August 07, 2025

Great company and quick to resolve any issues that you don’t think might occur

Response: Hi Fabian, Thank you for sharing your experience with us! It’s great to hear that you’ve found our team responsive and quick to resolve unexpected issues. We understand how important it is to have support you can count on, especially when surprises pop up. Your feedback reinforces our commitment to staying proactive and dependable for every customer. Published on August 07, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023