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Payless Power Reviews

Read reviews from Payless Power customers

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Why don’t you have special rates for senior citizens and for customers that have been with you over 6 years you know your energy have quadruple in the last 2 years we are paying for AI connections that we have nothing to do with that raise the electric service, it gets so hot here in Texas you can barely use any appliance or anything to keep electric service, we are competing with the regular electric company paying $260 a month basic electric and if the weather change it goes up to 350 a month that is not Payless power that is just regular TXU. And reliant, that is there rates I thought this was a reasonable service but throughout the years you have raise your rates so high we are competing with TXU and reliant what’s up on that, at least they have something for the seniors.

Response: Hi Claudette, Thank you for sharing your concerns. You've highlighted some important points about affordability, loyalty, and the challenges of managing electricity costs in the Texas heat. We hear you—navigating high energy bills, especially during extreme weather, can be incredibly frustrating. Your long-term commitment as a customer is valued, and we understand why you'd expect that to come with added benefits. While we don’t offer senior-specific rates, and our pricing remains consistent with the contracted rate throughout your term, we’re always looking for ways to improve the value we provide. Our goal is to offer straightforward, prepaid service without hidden fees or unexpected changes, and we know that transparency matters. If you'd like, we can take a closer look at your account to ensure you're on the most suitable plan for your usage. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM and we would be happy to review your plan. We also have tools that can help you monitor and manage your energy consumption more effectively. Published on August 04, 2025

Great service, easy to work with and very affordable

Response: Hi Valerie, Thank you so much for sharing your experience! It’s wonderful to hear that you found our service great, easy to work with, and affordable. We’re always listening to what matters most to our customers, and your feedback highlights the kind of experience we strive to deliver every day. We understand how important it is to have a smooth and cost-effective process, and it’s great to know that we were able to meet those expectations for you. Published on August 01, 2025

Great service will recommend

Response: Hi Misty, Thank you so much for sharing your experience! It’s wonderful to hear that you received great service—that’s exactly what we strive for every day. We truly value your recommendation, and it means a lot to know we’ve earned your trust. Published on August 01, 2025

Always the best customer support

Response: Hi Francisco, Thank you so much for sharing your experience with us! We’re always listening closely to what our customers have to say, and hearing that you consistently receive the best support truly means a lot. It’s clear that great service matters to you, and we’re proud to be a part of that experience. Your feedback energizes our team and reinforces our commitment to being there when it counts. Published on August 01, 2025

Awesome service

Response: Hi ShiNika, Thank you so much for taking the time to share your experience! We’re thrilled to hear that you received awesome service. It’s always our goal to make every interaction a positive one, and knowing that we met that mark for you means a lot. Your feedback energizes our team and reinforces the importance of delivering great care every step of the way. Published on July 31, 2025

They’re amazing

Response: Hi Claudia, Thank you so much for your kind words! We’re thrilled to hear that your experience with us has been amazing. It means a lot to know that what we’re doing is making a positive impact. We’re always looking for ways to keep that momentum going and make every interaction just as great. Published on July 31, 2025

Fast and easy to use

Response: Hi Georgia, Thank you for sharing your experience! It’s great to hear that you found the process fast and easy to use — that’s exactly what we aim for. We’re always listening to feedback like yours to make sure we continue delivering a smooth and efficient experience. Published on July 30, 2025

This is the best company for energy ever….I approve this message

Response: Hi Ivan, Thank you for sharing your enthusiastic review—it's fantastic to hear that you consider us the best energy company out there! We truly value your support and the confidence you've placed in us. Knowing that our service has earned your approval motivates our team to keep delivering reliable, customer-focused energy solutions every day. Published on July 30, 2025

I love payless power!

Response: Hi Charmeka, Thank you so much for sharing your love for Payless Power! 💡 It’s always energizing to hear from customers who are enjoying their experience. We truly value your support and enthusiasm—it helps us stay focused on what matters most: delivering reliable service and keeping things simple and affordable. Published on July 30, 2025

Easy to use and makes me aware of any wasteful energy usage in the house.

Response: Hi Crystal, Thank you for sharing your experience! It’s great to hear that the platform has been easy for you to use and that it’s helping you stay informed about energy usage in your home. That kind of awareness can make a big difference, and it’s clear you’re making the most of it. We’re always looking for ways to support smarter energy habits, and your feedback reinforces the value of those efforts. Published on July 30, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023