Payless Power Reviews
Read reviews from Payless Power customers
This company starts off good, but after a couple of months the rates become ridiculously too high! You are actually paying more money on prepaid acct, then on another company with month to mther. A company that charges (44 kwh) a day, the devil is a lie. Also in order to get discounted rate u have to pay at least $35. So you at least paying $150 or more a month depending! But I wouldn’t recommend this company to no one. Go with a month to month company, My opinion! Too much to try an keep up with threw the month. Especially when you have other bills to worry about. Sometimes you may not have money to put on the acct in the middle of the month so u end up in the neg really fast especially when there (kwh) steadly raising
Response: Olivia - thank you for sharing your experience. We are regretful that you are not convinced that you were billed correctly but would be happy to sit down and go over over how billing works and where the meter reads come from. We can also show you a way to double check what you are being billed for against your actual meter readings, Call us at 888-963-9363 and we can review everything with you.
Do not give this company your business, They over charge u make fake meter reading and then will not rectify the charges.. i was away from home for a month and my meter reading mysteriously jumped from 9 kw a day to 29-35 a day so i get back home to find everything just the way i had left it, nothing plugged in, a/c turned up to 80°. When i talked to the customer service rep all i got was the run around about i can register my meter online so i can follow my power usage.. that doesn’t help the fact that they are inputting false reading. She then informed me that they cannot and will not rectify the readings.. Total rip off company, i guess since they are a prepaid company they figure they already have ur money they don’t have to give quality service. Today i will be changing service providers.. Very dissatisfied with payless power as a whole..
Response: Robert - thank you for sharing your experience. We are saddened that you left feeling you weren't dealt with fairly. Payless Power does not estimate or enter false readings but if you would like to contact Customer Care at 888-963-9363 we can go everything with you. We would love to hear from you.
I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
At first the bill came out pretty good but than yall starting charging more and more for light that we barely even use im not satisfied with the past bills
Response: Nereida - thank you for reaching out. Your feedback is an important part what we need to server you better. Please call us at 888-963-9363 and we can discuss the factors that may be affecting your usage.
I was satisfied with my service until they charged me $251.92 “they said they under charged me from march to april, an that oncor comes out an does an estimated meter reading for the month” but i thought it was a prepaid service i kept $35 an up in my account every week..never knew i get a reading every month. I have lost a lot.” then 2 oncor workers come to my house to turn my power off an say “we just come out to make sure the meter is running we have nothing to do with reading or payments”
Response: Justin - thank you for reaching out. I can't imagine how stressful this issue must be. We would love to speak to you to cover your options. Please call us at 888-963-9363 and we can go over the details with you.
made a payment the day disconnection was sent gave them my money they still turned of my service for 2 seconds than realized I paid…and still got charged fee.
Response: Thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know.
Delete my account as soon as possible!!! Please
Response: Hello - Thank you for reaching out. We are disappointed that you decided not to complete your enrollment. We would like to hear what we could do to improve our enrollment process so free to call us at 888-963-9363 and let us know.
Payless power is a rip off and i would not dare recommend them to anybody they are a money hungry company and i am making the switch to another company asap. I have been overcharge for this month and ten days that i have been with them and it’s ridiculous. They have even charged me on days that im not home as if i were that’s how i learned that payless power is a money hungry company. Signed one unsatisfied customer
Response: Hi Porscha, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. A review of your account history shows that you live in a high usage residence and have had usage exceeding 2000 KWH per month directly prior to Payless Power. Of course, if you have any questions about your billing history or usage, please give us a call at (888)-963-9363. We are truly sorry you have had a less than perfect experience with Payless Power.
The worst light company ever definitely crooks
Response: Shanique - thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn't make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.
THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
