Terrible site is a terrible service. I can’t go to my personal account to send an email. My children are about to freeze.
Response: Mr Krugliakov- Your comments state that the website is terrible and you were unable to send a message. You were afraid that your children would freeze. Any parent would have those concerns for their children if they could not reach their electric provider. Your frustrations are understandable because there were site issues earlier in the week however I am happy to say that your service was not affected in any way. We had no issues with our toll free numbers and you can always reach us by phone from 8:30 AM to 5:30 PM Mon- Sat. 888 963 9363 Published on November 18, 2022
They will steal your money !
Response: Ms. Vonner. Your review says that you feel like Payless Power steals money from customers. Electricity rates have gone up across the country (including Texas) for everyone as wholesale costs have increased . But this does not mean we steal money from customers. We bill you per the terms of your plan and the daily usage your home consumes. We will be happy to go over this with you and show you how to register with www.smartmetertexas.com so you always can be sure that your meter is reporting the correct usage. . Please call us at 888 963 9363 to discuss. Published on November 18, 2022
Thanks for everything.
Response: Thank you for being a great customer! Published on November 18, 2022
Fast and easy great service easy process with the payment and everything I will recommend you all to everyone needs help.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on November 18, 2022
Buena compañía
Response: Muchas gracias por su commentario! Published on November 18, 2022
Very easy to use the online system
Response: Thank you so much for the 5 star review! Published on November 18, 2022
The best thing ever
Response: Thank you so much for the 5 star review! Published on November 17, 2022
I have been with this company 10 plus years never had a problem until now when it comes to running a brand new heat unit they charged me 30 dollars for one day of running my central heat which is ridiculous and the rep tried to tell me it’s my appliances that are plugged in while I’m not home there is no company in this world that charges 30 dollars a day just to run central air or heat you will not survive the winter if you stay with this company I also have the proof of these charges and they can’t explain how or why I’m getting charged this much for one day at all on top of that customer service is nothing but a scam
Response: Mr Luster- Thank you for your business over the past 10 years. I do not see a charge of $30 in a day but I do see 2 high daily invoices that are in conjunction with the colder weather that hit your are this weekend. A supervisor will call you to discuss. A you may know we bill you using the meter reads that is provided to us by Oncor. You can audit these readings your self by registering at www.smartmetertexas.com . If you log onto your my account portal all of the information you need to register is provided. As Oncor operates the meter, the reads would not vary regardless of the retail electric provider you use. Since you have a new heater, please ensure that you are not using the emergency heat or aux heat setting on your thermostat . You may also want to check to make sure the thermostat was installed correctly . 888 963 9363 Published on November 16, 2022
Signup process was so easy. Waiting for my power to get turned back onbut as of now it was so simple.
Response: Glad we can make your online enrollment easy as possible! Published on November 15, 2022
This is my first apartment and when I heard of this at first I thought it was going to be difficult but it’s very easy to set up & it’s very affordable.
Response: We look forward to having you as a new customer! We're glad we can make your experience easy as possible! Published on November 15, 2022
