Payless Power Reviews
Read reviews from Payless Power customers
It never fails. It goes up every time we are using less and less of the lights and power. We have turned the heater down and our usage average continues to go up per day. Is there something I missed in the wording of the agreement because I did not see any part about escalating Costs of power per day? I started very conservative and was using $9.30 per day average power per day. now I’m even using less electricity than that and I have exceeded $14.93 per day for power. This utilities provider is clearly not helping people like this.
Response: Thank you for reaching out to Payless Power about this issue, Marichal. We can understand why you may have concerns with your current billing and electricity services, and we want to help you better understand your billing. Payless Power charges its customers based on the amount of electricity that they consume, with higher usage being reflected in a higher billing. Winter time is typically when customers see a spike in the electricity they consume, especially as their appliances work harder against the cold air than they normally would. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.
Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025
It’s a good company my light bill is reasonable and I don’t pay hundreds of dollars
Response: Thank you for your review, we appreciate your business. Published on February 03, 2025
The only thing I see wrong I tested my theory I unplugged all and used no heater cold weather and bill still jumped up $4. To $5. dollars. I find that unjust.
Response: Thank you for your review, please call us at 1-888-963-9363 so that we can better assist you. Published on February 03, 2025
na………………..
Response: Thank you for the 5 star review! Published on February 03, 2025
Payless Power has been the best electricity company I’ve had in years. I can save money for other necessities. Their customer service is great and they have payment plans that come in handy when you need them the most.
Response: Thank you for your your 5 star review. We are happy to be your retail electric provider! Published on February 03, 2025
Easy payments to recharge your account
Response: Thank you for the 5 star review! Published on February 03, 2025
Very amazed with service easy pay option
Response: Thank you for your review. We are happy to be your retail electric provider! Published on February 03, 2025
Was quick and easy to get set up at first rates where fair and app easy to use . But with time rate increased dramatically and odd recurring and non recurring fees started popping up and one time fees that keep repeating . If it’s one time why is it actually recurring? Other then that easy to use and not much of a extension window. Only 20 bucks witch is about a day maybe 2. I would still recommend it to my friends
Response: hank you for reaching out to us about this, Patricia. From what we can see, you have some concerns with your rates, billing, and overall charges you are receiving. These are important issue that we want to make sure every customer has a firm understanding of, and we definitely want to assist you with this matter. The rates for our 6 and 12-month plans are fixed, meaning that we don't change the charge per kWh for as long as that plan is in place. You may see an overall increase in your charges because of the recent cold weather, as customers use more energy during times of winter weather. For more information on your plan, you can review your Electricity Facts Label at the My Account Portal at paylesspower.com As for our non-recurring fees, we charge our Payment Processing Fee and our Reconnection Fee in amortized amounts as opposed to one lump sum. Should you have any further questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
easy to set up service
Response: Thank you for the 5 star review! Published on February 03, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
