New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Applying my payment was super fast and easy.
Response: Thank you Tanya for sharing your customer portal experience it's greatly appreciated! Published on March 24, 2020
It is so easy. Just wish it was cheaper
Response: Thank you Melissa for sharing your feedback it's greatly appreciated! Published on March 24, 2020
Thank you for providing me with good service.
Response: Thank you for the awesome feedback it's greatly appreciated! Published on March 24, 2020
nothing to say because we dont understand this set up i just paid not even a month ago & we have to refill money
Response: Thank you so much for commenting. We do apologize for the experience, we will be more than happy to go over this independently to give you a better understanding on how our service works. Published on March 24, 2020
Easy, excellent service.
Response: Thank you so much for the 5 star review! Published on March 20, 2020
Don’t know why my auto payment didnt’ take but here is a payment
Response: We apologize for the inconvenience. Please contact us if this occurs again. Published on March 20, 2020
Always friendly customer service and easy self serve services.Amazing company.Will have me as a customer for years to come.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 20, 2020
Great company with affordable start rates.!!
Response: Thank you so much for being a great customer! Published on March 20, 2020
My email address needs to be updated. [email protected] is correct not [email protected] Never received my email confirmation and couldn’t login to register. Please update your system. Yesterday I called was caller 34 in que and never received my call back. Today I got through but notice my info is incorrect. Please resolve and update in a timely manner. Thank you
Response: We apologize for the inconvenience a supervisor will contact you shortly to get this resolved. Published on March 20, 2020
When will the service be on
Response: Thank you for rating Payless Power. General time frame for new connection is 4-6 hours. Published on March 20, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.