Payless Power Reviews

Sherri D. in Angleton
Published on January 19, 2026

Response: Hi Sherri, Thank you for sharing your experience so far. I hear that the setup process went smoothly for you, and you’re now watching to see how quickly the service is turned on. It makes sense that timing matters, especially when you’re planning around the connection window. To help set expectations, connections usually take 4–6 hours depending on the current workload of the Transmission and Distribution Service Provider. When payments are made before 6:00 PM, they’re typically completed the same day. Published on January 19, 2026

Cherokee J. in Carrollton
Published on January 19, 2026

Response: Hi Cherokee, Thank you so much for sharing your experience with us. It’s great to hear that the timing worked well for you and that you found the service effective. Feedback like yours helps us understand what truly makes a difference for our customers. Published on January 19, 2026

Abel A. in Eagle Pass
Published on January 19, 2026

Response: Hi Abel, Thank you for sharing your thoughts with us! It’s great to hear how much you’re enjoying the convenience of prepaid electricity—it sounds like it’s been a good fit for the way you like to manage your energy use. We understand how important it is to have a service that gives you control and flexibility, and we’re glad it’s working well for you. Published on January 19, 2026

Sara K. in Plano
Published on January 19, 2026

Response: Hi Sara, Thank you so much for sharing your experience! It’s wonderful to hear that everything felt so easy and that our customer service stood out to you. We work hard to create a smooth, supportive process, and feedback like yours lets us know we’re on the right track. Published on January 19, 2026

Yesenia C. in Elkhart
Published on January 19, 2026

Response: Hi Yesenia, Thank you for sharing your experience with us! It’s great to hear that the sign‑up process and reloading your account felt easy and straightforward— that’s exactly the kind of experience we want you to have each time you log in. Your feedback lets us know that the tools we’ve put in place are working the way they should, and it also helps us keep improving. Published on January 19, 2026

Alisha S. in Ft worth
Published on January 19, 2026

Response: Hi Alisha, Thank you for taking the time to share your experience. I hear how strongly you feel about the charges on your account, and it’s clear that the situation has been frustrating for you. Your feedback matters because it helps us understand where things haven’t aligned with your expectations. After reviewing your account history, both PUCT and Oncor have confirmed that no overcharging occurred. I understand that this may not match how the charges felt on your end, and I want to make sure you have the clearest possible explanation of how your usage and billing were calculated. If you’re open to it, our Customer Care Team can walk through the details with you step‑by‑step to ensure everything makes sense and to address any remaining concerns directly. You can reach us at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM. We’re committed to helping you get the information you need. Published on January 19, 2026

Yesenia C. in Elkhart
Published on January 19, 2026

Response: Hi Yesenia, Thank you for sharing your experience with us! It’s great to hear that the sign‑up process and reloading your account felt easy and straightforward— that’s exactly the kind of experience we want you to have each time you log in. Your feedback lets us know that the tools we’ve put in place are working the way they should, and it also helps us keep improving. Published on January 19, 2026

Kelly C. in Denison
Published on January 19, 2026

Response: Hi Kelly, Thank you for sharing your thoughts with us! It’s great to hear that the features feel easy to use and that being able to track and adjust your daily usage is working well for you. Your experience highlights exactly what we aim to deliver—tools that put you in control and make managing your service straightforward. Published on January 19, 2026

Brooke G. in Houston
Published on January 19, 2026

Response: Hi Brooke, Thank you for taking the time to share your experience. I hear your concern about how challenging it felt to disconnect your service, and I understand how important it is for that process to be clear and straightforward. Your feedback highlights an area where we can continue improving, and I appreciate you bringing it to our attention. To help make things easier going forward, service disconnection can be completed directly through the MyAccount Portal by selecting “End Service.” If you ever prefer to speak with someone instead, our Customer Care Team is also available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, to assist with scheduling a disconnection. Published on January 19, 2026