This whole thing is a ripoff I wished I’ve known the ridiculousness before even getting this company paid a bill left for 7 days come back my lights are off like WTH and not just that they’ll hit you with a late fee right after smh went from negative 14 to 18 and that’s bs taking money out of your payment but to avoid it is by paying 60 or 70 dollars or set up a auto pay smh straight bull I wouldn’t recommend this company to no one
Response: Mr. Washington- Your comments say that you feel Payless Power is a rip off and that you made a payment and left for a week only to come back to find your power off. This is a serious issues and anyone experiencing it would be upset. There are a couple of things to consider with our service. The first is that with daily billing , customers really need to review their balance daily. The good news is that we issue balance and billing information each morning to your email and phone. These messages will include low balance warnings, disconnection notices, reconnection notices in addition to daily usage and balance information. The other thing is that you seem to be a very low usage customer . Our service does include a daily customer fee that covers up to the first 17 KWH of power at no additional charge. If you are even a moderate user of electricity this works, but if you are an ultra low user of power it may not. A supervisor will contact you to answer your questions and lay out your best options. 888 963 9363 Published on February 21, 2023
Y’all suck and getting over on people 25 bucks every three days then a 100 dollar discount fee!!
Response: Mr Bullock – You’ve stated that you were charged $25 for over 3 days and you are also upset because there is a $99 early termination fee. It can always be very frustrating when there are charges that are unexpected. A quick review of your billing shows that you were making multiple small payments instead of fewer /larger payments. If you review your terms of service, it outlines that a $4.95 minimum payment fee will apply for any payments under $75. You an also avoid this fee by enrolling and making payments through autopay. If you are moving you can provide documentation showing that you have relocated and w will waive the $99/00 early termination fee . 888 963 9363 Published on February 21, 2023
Great service. I like it a lot.
Response: Thank you for being a great customer! Published on February 16, 2023
Why am I being charged for early termination when I have NOT terminated my service??!!!
Response: Hello, a supervisor will contact you ASAP. Published on February 15, 2023
Simple, fast, easy.
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 13, 2023
Very easy to pay online
Response: Glad we can make your experience easy as possible. Published on February 13, 2023
You are the BEST for me!😊
Response: Thank you so much for the 5 star review! Published on February 13, 2023
The usage needs to last longer
Response: Hi Jaelyn, Please contact us via email or phone at 888-963-9363 so we can provide you tips on how to save on usage! Published on February 07, 2023
Great job with helping me navigate this whole thing
Response: Glad we can help! Thank you so much for being a great customer! Published on February 07, 2023
Highly recommend
Response: Thank you so much for the review! Published on February 07, 2023
