New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
I like this payment it’s easy
Response: Glad we can make your payment method easy as possible! Published on April 20, 2020
Convent. Got tired of big companies taking advantage. This way I can see my usage in the whole matter.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 20, 2020
Simple and fast, can’t ask for much more than that.
Response: Glad we can make your service experience easy & convenient to use. Published on April 20, 2020
Thanks again second time using the service and I have been very pleased
Response: Thank you so much Timothy for your feedback it’s greatly appreciated! Published on April 20, 2020
Thanks again second time using the service and I have been very pleased
Response: Thank you so much Timothy for your feedback it's greatly appreciated! Published on April 20, 2020
Very helpful and I value your options
Response: Thank you so much Morris for your feedback it's greatly appreciated! Published on April 20, 2020
I only called to find out about prices, and they created a new account for me, without my previous authorization. I finished the conversation by telling the salesman that the rate he was offering me is higher than the one I already have. This salesman (Mr. Rudy), deceptive, only to get a commission, evidently had already created an account for me. I even got an email and a text message saying “welcome” and giving me my account number. A disaster! So not serious and so unprofessional!
Response: Maria, Thank you for commenting. We apologize for the experience. Our process here at Payless Power, we gather customers information in case they are still shopping around and decide to come to Payless Power they're already in the system. Your account is not active it's just an enrollment. We can cancel the enrollment per your request, please contact us at 888-963-9363. Published on April 17, 2020
My power just got shut off for non payment today thought that all disconnections was halted for six months
Response: Brian, You will have to register for the Electricity relief program to protect accounts up until the state emergency is lifted. As we advise in the messages on how to enroll. Due to not having this active on your account a disconnection was sent. This is the link you can visit https://paylesspower.com/covid-19-response/ or contact us at 888-963-9363 so we may further assist you. Published on April 17, 2020
These insensitive pricks turned my power off today. In the midst of everything that is going on. Our government has placed a shelter in place order until April 30th. Yet y’all expect ppl that don’t have essential jobs to be able to pay y’all before we can get back to work? Once Coronavirus has moved on, I will be locating a different energy service. This is some of the lowest crap you could’ve pulled on a loyal customer when the whole world is pulling together to try to help each other get through this tough time. I’m at a loss for words ????
Response: Thank you for commenting Juan'kimla. Payless Power was sending daily alerts with the link included https://paylesspower.com/covid-19-response/ on registering your account for the Electricity Relief Program to assist customers by protecting their account from disconnection until financial benefits such as unemployment or federal stimulus money arrives. The customer is still responsible for their charges and should continue to make payments to keep their account current. Please contact us at 888-963-9363 for anymore questions or concerns. Published on April 16, 2020
Convent. Got tired of big companies taking advantage. This way I can see my usage in the whole matter.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 14, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
