I just wish they would help you with discounts for long time users are at least a free week for the summer time. I don’t have a lot of money and I have a nine year old daughter I’m trying to keep cool in the summer it’s just hard to keep putting money on it.
Response: Demetria- Thank you for being a loyal customer & taking the time on providing your feedback it's greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Auto pay is new way on saving, just by signing up with auto pay you will receive a daily credit of $0.33. We offer different ways on saving. Please reach out to our customer care dept at 888-963-9363 for energy saving tips! Published on June 05, 2018
business pricing not accurate, therefore left with reconciliation fees
Response: Thank you for your feedback, you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 05, 2018
Quick and easy to use…… Very simple and quickly processed.
Response: Thank you so much for your great review, We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible! Published on June 05, 2018
I’ve been using this company for over two years and they are absolutely wonderful. The rates are low and there are never any hidden fees like other electric companies. I definitely save tones of money.
Response: Thank you so much for your great review!.We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on June 05, 2018
Very convenient to use and start.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 05, 2018
I love this company. Even the one time I was in a financial bind they went above and beyond
Response: Thank you so much for your awesome review!. We strive our best to provide the best customer services we can. Thank you for being a loyal customer! (: Published on June 05, 2018
Very reasonable
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 05, 2018
I never have a problem when I call and ask about my account. Everyone is very helpful even when I’m confused. I love this company and the staff..
Response: Thank you so much for your awesome review we appreciate having you as our customer with Payless Power! Published on June 05, 2018
would be great if an app was offered so i can pay directly from my phone.
Response: Thank you so much for your great review. We do have our online portal that is quick to making payments if you save your card on your account it will be just a click away. It saves you time from having to re input your information every time hope this helps! (: Published on June 05, 2018
Great savings Definitely would recommend!
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 05, 2018