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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Just signed up today. I’ll get back to you on how it goes. I only gave 4 stars because I couldn’t sign up online and it took 30 mins and 4 reps to complete the process. The 4 reps didn’t bother me but 30 mins was a little long. Smiling, Marc
Response: Hi Marc, Thank you for sharing your experience with us! We’re listening closely, and it’s helpful to know that while you didn’t mind working with multiple reps, the 30-minute sign-up process felt a bit long. That kind of feedback gives us a clear opportunity to improve. We understand how valuable your time is, and we’re actively working on streamlining our online sign-up process to make it faster and more convenient. Your insight helps us prioritize that effort. We’re excited to have you on board and look forward to hearing how things go from here. Published on September 16, 2025
Best electricity company I’ve had so far.
Response: Hi Hector, Thank you for sharing your experience! It’s great to hear that your time with us has been the best so far. We’re always listening to what matters most to our customers, and feedback like yours helps us stay focused on delivering reliable service and support. We understand how important it is to feel confident in your electricity provider, and we’re glad to know we’re meeting your expectations. Published on September 15, 2025
Great services and love the website easy to use
Response: Hi Ramiro, Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the services and finding the website easy to use. It’s great to know that the design and functionality are working well for you—that’s exactly what we aim for. Published on September 15, 2025
This was a very smooth process
Response: Hi Keshawn, Thank you for sharing your experience with us! It’s great to hear that the process felt smooth for you — that kind of feedback really matters. We’re always listening closely to what our customers say, and your comment reinforces the importance of making things easy and efficient from start to finish. It’s clear that a seamless experience makes a big difference, and we’re glad we could deliver that for you. Published on September 15, 2025
Super easy to use and always works great!!
Response: Hi Chyanne, Thank you so much for sharing your experience! It’s great to hear that the system has been super easy to use and consistently reliable for you. That kind of feedback really helps us understand what’s working well and where we’re making a difference. We’re always looking for ways to keep things smooth and intuitive, so knowing it’s meeting your expectations means a lot. Published on September 15, 2025
Great service, low rates and lasts a while!!!!!!!!!!!
Response: Hi Sativa, Thank you so much for sharing your experience! It’s great to hear that you’re enjoying the combination of great service, low rates, and long-lasting value — that’s exactly what we aim to deliver. We’re always listening for feedback like yours because it helps us understand what’s working well and where we can continue to grow. Published on September 15, 2025
Good job good job good job
Response: Hi Franqueshia, Thank you so much for your enthusiastic feedback—“Good job good job good job” truly made our day! We hear you loud and clear, and it means a lot to know that your experience stood out in such a positive way. Your words reflect the kind of service we strive to deliver every time, and it's incredibly rewarding to know we hit the mark for you. Published on September 15, 2025
Amazingly easy to start service
Response: Hi Daniella, Thank you for sharing your experience! We’re thrilled to hear that starting service was amazingly easy for you. It’s always our goal to make things as smooth and straightforward as possible, and your feedback lets us know we’re on the right track. Published on September 12, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
