Payless Power Reviews
Read reviews from Payless Power customers
Thank you for your time and your consideration
Response: Thank you for choosing to be a Payless Power customer! Published on February 18, 2025
Prepaid services are a scam. Daily pay is outrageous. But I guess, didn’t know it’d be like this definitely changing providers
Response: Thank you for taking the time to reach out to us about this concern, Treyvion. We understand that you may have concerns about your recent billing and can understand why you may be frustrated with these charges. Prepaid services means that customers will be billed on a daily basis, with each billing charging you for the amount of electricity your home had consumed two days prior. It is up to customers to keep their balance above $0 to avoid a disconnection. What we recommend to customers when it comes to making payments to your account, is to add a large lump sum to your balance to cover your account balance for an extended period of time. You can review an average daily usage amount (based on your 4 most recent days of usage) via the My Account Portal at paylesspower.com This average is to help give customers an estimate of how much they consume on a daily basis. If you have any further questions in regards to your billing or the services overall, please reach out to us at 1-888-963-9363 Published on February 18, 2025
I have no service because you guys didn’t transfer me right 🙁
Response: Hello Ariadne. Thank you for taking the time to contact us about this important matter. We know that properly completing your account enrollment is vital for your electricity needs, and know that any issues can cause stress and confusion with this important process. To assist you with this issue, we will have a supervisor reach out to you for assistance. Published on February 18, 2025
Charging way too much
Response: Thank you for taking the time to reach out to us about this issue, Sylvan. We understand that you have concerns over your recent charges and billing, and know that this may be frustrating if you don’t understand these charges you may be receiving. Payless Power charges customers based on their electricity usage and consumption. With each daily billing you receive, you will also be advised of the kWh consumed that day. You can always review your billing through the My Account Portal at paylesspower.com Here, a breakdown will show you what charges you received on your billing. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 18, 2025
Charging way too much
Response: Thank you for taking the time to reach out to us about this issue, Sylvan. We understand that you have concerns over your recent charges and billing, and know that this may be frustrating if you don't understand these charges you may be receiving. Payless Power charges customers based on their electricity usage and consumption. With each daily billing you receive, you will also be advised of the kWh consumed that day. You can always review your billing through the My Account Portal at paylesspower.com Here, a breakdown will show you what charges you received on your billing. If you have any further questions or concerns, you can reach out to us at 1-888-963-9363 Published on February 18, 2025
Easy to use and custom support is great. Thank y’all for always being there!
Response: We appreciate your high rating! Thank you for being a Payless Power customer. Published on February 17, 2025
50/50 it depends on who i tell!
Response: Thank you for your feedback on our services! If you have any questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 17, 2025
Awesome customer service
Response: Thank you for rating Payless Power! Published on February 17, 2025
I THINK ITS SAD THAT YOU DONT GIVE YOUR CUSTOMERS TIME TO GO AND MAKE A PAYMENT ON THEIR SERVICE AND YOU TURN THEM OFF, KEEPING IN MIND THE ACCOUNT IS NEGATIVE EIHTER WAY SO WHY TURN OFF THE SERVICES THE DAY OF AND NOT GIVE YOUR CUSTOMERS THAT WORK AND HAVE JOBS A CHANCE TO MAKE A PAYMENT ON THEIR ACCOUNTS….
Response: Payless Power appreciates you for taking the time to leave us your feedback on this matter, Shungetta. We understand that you have concerns about the options you may have available when attempting to avoid a disconnection, and know that having your services disconnected may be frustrating and stressful for you. Payless Power customers are responsible for making timely payments to keep their account balances above $0, or else services will be disconnected for non-payment. We will notify customers of their low or negative balance when they receive their billing in the morning. From there, customers must make a payment to bring their balance positive $20 should they be negative, or request for payment assistance, if those options had not been utilized already while the balance was negative. You can request for Account Protections until 8pm or a Deferred Payment Plan via the My Account Portal at paylesspower.com If you have any questions or concerns, reach out to us at 1-888-963-9363 Published on February 17, 2025
I love the service it’s just great
Response: Thank you for your review, Raymon! Payless Power is proud to be the electricity provider you choose to rely on. Published on February 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
