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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Payless power has been awesome. They noted all the reasons that the outages were occurring and given more information then really was needed and that’s great cuz they better be prepared next time if you have all the facts so thank God for a great wonderful job that y’all have been doing and we appreciate y’all so much
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 30, 2021
Easy to make payments and haven’t had an issue yet.
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 30, 2021
Love, love, love the service!
Response: Thank you so much for the 5 star review! Published on March 25, 2021
Fast and really reliable service
Response: Thank you for sharing your service experience it's greatly appreciated! Published on March 25, 2021
The app is very easily accesible
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 25, 2021
Easier way to make payments pay as much as you can
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 25, 2021
It’s a pay per use plan but they keep rolling the meter even though there is no more money. Then you get a surprise bill. Don’t use them. They never call back when you leave a message. Never available.
Response: Mr. Zoleta- Your review comments say that although you have a pre-paid plan its not working for you because the service continues even when there is no available funds. You also feel this results in surprise bills . You also state that customer care is never available and doesn’t return your messages. Let me say that if this were my impression of my electric company I would not recommend them to anyone either. The good news is there are probably some pretty simple explanations to your concerns. First let me say that since Winter Storm Uri , Payless Power has adhered to the Governor’s executive order to halt discussions until further notice. In addition we still send daily texts and emails with account balance and usage information to every customer on a daily basis. If we don’t have your most current contact information you may not be receiving your notifications. Most customers state that the very best part of our service is that there are no surprises. No one using Payless Power is ever surprised when they open their paper bill at the end of the month. This is because we don’t sent out monthly bills. We send daily texts and emails which gives every customer a fighting chance to make adjustments so they can stay within budget. Please call us at 888 963 9363 and say that you are calling about a review response and that you need to speak with a supervisor. We would like to get some more information about your statement that you can never reach anyone and no one replies to your messages. Since the storm, our average wait time to speak to a live agent is about 45 seconds which means that there is always someone available during business hours. We can research your phone number or take a deeper look into what is causing the communications issues that you are experiencing. We do not have a system for customers to leave voice mails so we need to confirm you are calling the right number. We think that your situation can be easily fixed and thank you for taking the time to let us know that you need assistance. Published on March 25, 2021
Very helpful and depenadable and easy too get
Response: Thank you Cathy for the great feedback it's greatly appreciated! Published on March 18, 2021
Prepaid electric is the best way to go when it comes to electric service. Pay less power customer service is amazing! Very helpful & pleasant, always willing to help the customer!
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers! Published on March 18, 2021
I love Payless always just a phone call away
Response: Thank you Tamika for the 5 star review! Published on March 18, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
