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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It was easy to process and straight forward…Thanks
Response: Thank you Victor for sharing your service experience! Published on April 08, 2021
Love it easy to add money for lights
Response: Glad we can make your service experience easy as possible! Published on April 06, 2021
The best service I’ve ever had
Response: Thank you so much for the 5 star review! Published on April 06, 2021
I can’t believe that making a payment online is free. You don’t see that very often.
Response: Thank you Rachel for the feedback it's greatly appreciated! Published on April 06, 2021
I was charged too much during the freeze. Our electricity was mostly off for 4 days and I was charged double what I usually pay when the power is ON all the time. What happened?
Response: Mr. Aikman- Thank you for reaching out. To summarize, you are stating that your power was off mostly for 4 days during the storm however you paid twice as much as you would normally if the power was on the whole time. You feel that you were overcharged and you want to know what happened. What you are experiencing has been shared by millions of Texas residents regardless of their electric provider. These residents want and deserve answers. Call us at 888 963 9363 and we can review your account to see if any specific times can be identified that look suspicious. There can be a number of possible explanations but we can confirm that any increased charges was not due to raising your rates leading up to , during, or following the storm. In fact , Payless Power has not raised its energy rates in 2021 and has no immediate plans to do so.. Charges incurred were due to increased usage as reported by your transmission and distribution utility. Outages during the storm did result in TDU estimations for many customers however the majority of all estimations have been reconciled in the weeks following the storm. Still if you have questions we can discuss these with you and assist in disputing your usage data on your behalf. A supervisor will also reach out to you directly to go over your concerns. Published on April 06, 2021
Quick and easy to to use. Love that I can save multi cards and that it gives an estimate of how many days left of service.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 02, 2021
Good services and everythingT
Response: Thank you so much for sharing your service experience! Published on April 02, 2021
easy and fast to make payment
Response: Thank you Ariana for the feedback it's greatly appreciated! Published on April 02, 2021
Had problems getting my service connected but had it resolved the very next day.
Response: Thank you Estela. We are always happy to help ???? Published on April 02, 2021
It was super fast and super easy no hassle thank you
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 02, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
