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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
This company is trash they don’t care about you is all about the money there customer service sucks they all say the same thing we’re sorry but we unfortunately we’re going to need payment they we disconnect power with kids at home knowing how hot it is after I told them just to give me. Chance after work to pay it and they said no their quick to disconnect power takes for ever to reconnect their charges are high too know one was home one day and yet still high and all y power was off do not recommend them we move to. Different provider and the good review they probably still have the deal if you put a good review they give you some kind of credit
Response: Mr. Montemayor thank you for reaching out. We understand you called in for an extension and it was denied and you feel that you are not getting the help you need. That is not a good thing as we offer all the help we can. Upon reviewing the account we have modified your deferred payment plan several times to assist you on the negative balance that accrued over the past 4 month since the winter blizzard we experienced in February. We also referred you to TEXAS RENT RELIEF a program designed to assist customers on their bill. We will be happy to provide you that information again to assist you on your bill. The extension was denied due to the account being negative since 7/23 and no payment was made after the extension was applied. Another extension was applied on 7/26 & the way the system is design it will not allow another Account protection to be applied within 24 hours. Please contact us at 888-963-9363 for more information on enrolling to the Texas Rent Relief program. Published on August 20, 2021
Great payment notification and submission process.
Response: Thank you for being a great customer! Published on August 19, 2021
It’s simple and easy
Response: Thank you for the feedback it's greatly appreciated! Published on August 19, 2021
Easy to use and I love the ability to pay as you go!!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 19, 2021
Really good service. I had service the entire time during the snowstorm in Texas. The customer service representatives are always friendly and helpful when I call in. The only downside is that with a prepaid account they disconnect your service as soon as you are negative which you don’t know until the day of. It would be nice if it could be extended to the next day. With me it’s not money it’s time and I don’t do contracts at these kinds of businesses.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 19, 2021
Payment plans and extra time for payment available. Service is also restored quicky when forgetful …
Response: Thank you for sharing your service experience! Published on August 19, 2021
Very easy to pay on line.
Response: Thank you so much Destiny for the feedback it's greatly appreciated! Published on August 19, 2021
THANK YOU FOR MAKING THIS SO EASY FOR ME AND MY FAMILY
Response: Thank you Cesar. We are always happy to help ???? Published on August 19, 2021
Very efficient! Quick and easy.loved it!
Response: Thank you so much for the 5 star review! Published on August 19, 2021
Reasonable priced, and will work with you if you having hard times and need extensions , great customer service. I recommend to everyone I know
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on August 19, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
