It is as simple as I like.
Response: Thank you Durward for the 5 star review! Published on October 26, 2018
Easiest sign up ever!
Response: We are happy to know it was hassle free to start service, Thanks for the great review(: Published on October 26, 2018
It was quick and easy process glad i picked it
Response: Thank you Alejandro for your feedback, It's greatly appreciated. Published on October 26, 2018
The rates for our actual company before was about 300 dollars a month, with this company my bill is about 560 a month now, this company robs its customers, and I don’t recommend anyone choose paylesspower for their family electric provider. And when we call their frustration level is almost as high as theirs, if I could rate no stars I would. And EVERYONE I know including social media will know about this trash company. Thanks for nothing, james T
Response: Thank you for your feedback. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 26, 2018
New customer…can’t wait to see how this service is
Response: We look forward to providing you services!! Published on October 23, 2018
Thank yoooooooooooooooooouuuuuuuuuuuuuu
Response: Thank you for the 5 star review!! Published on October 23, 2018
I was looking for a lower rate per kilo, and was actually looking for something with free nights or weekends…but all of the extras come with more hassle. This experience was quick and easy.
Response: Thank you Laura for your feedback it's greatly appreciated(: Published on October 23, 2018
Fast and convenient
Response: Thank you Dolores for the 5 star review! Published on October 23, 2018
Would like more detailed usage data. Good service overall.
Response: Thank you Leslie for your feedback it's greatly appreciated. You can review your usage on the Portal under Transaction History, this will show all the charges we have billed you for. Please reach out to us at 888-963-9363 for any questions or concerns. Published on October 23, 2018
If I could give less I would this company suck eggs never sign up with them .I never received services and put a down payment and only received less than half back for NO SERVICES DONT DO IT THIS COMPANY SUCKS
Response: Hi Anna, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Upon reviewing your account I see the account was Created online but the wrong address was entered when you were enrolling therefore services were not able to start at the correct address,due to this error. Also see that you have already spoken to a supervisor who informed you of the process that is required. I do apologize again for the inconvenience. Published on October 23, 2018