Payless Power Reviews
Read reviews from Payless Power customers
Excellent service
Response: Thank you Cedric for the feedback it's greatly appreciated! Published on January 06, 2021
Super easy. Very informative
Response: Thank you Melanie for the feedback it's greatly appreciated! Published on January 06, 2021
This company has been gouging me every since December 9th. I keep getting transaction fees early termination fees and my electricity is constantly flickering on and off. I wouldn’t recommend this company to anyone. I paid over $160 since December 9th and today is only the 26th of December.
Response: Mr Goosby- Your review states that you feel you are being gouged, are being charged transaction and early termination fees and your lights are continuously flickering on and off . These are all major concerns and if you do not have a good understand of what is going on or what you need to do it easy to se why you would direct your frustration at your electric company. The first thing I would address is the flickering of your lights. This is clearly an electrical issue at the home. Whether it is due to a problem with the meter outward, or due to an issue inside the home would have to be determined. If you are renting I suggest that you contact your landlord immediately to report the issue. You may also contact your local utility, Centerpoint Energy to report the issue (800 332 7143). We also do see unusually high electric usage between 12/14 and 12/18. If this correlates with your flickering lights then these problem may be related. It is important to understand that retail electric providers bill you on what is reported by the meter and all provider use your meter data as provided by Centerpoint. In short, you would have received the same usage for those days regardless of the electric provider you used at the time since Centerpoint provides the usage data. You do have options to have the meter tested and this could result in a usage adjustment if you experience these problems with your new provider. We did receive a small credit adjustment when we received your final meter read that is available for refund. In regards to the fees you have mentioned, the terms of your plan include a daily customer fee of $2.67 that includes your first 17 KWH of usage included. If you exceed 17 KWH in a day (which you did each day that you were with us) then you would be charges the low per KWH for the additional usage . You were also charged a one time early termination fee which was outlined in the terms of the 12 month contact plan. We would be happy to go over this or any other questions you may have regarding your usage or your account. Just call us at 888 963 9363. Published on December 29, 2020
This is over priced paying double than I did when I had an electric bill monthly! Ridiculous
Response: Ms Ervin- Your compliant states that you feel Payless Power is over-priced and that you are paying double what you paid on a monthly post paid service. It is not good to feel that you are being gouged or overcharged by your electric provider. It can definitely feel that way if your usage is increasing during to colder weather. The good news is that we can go over this with you . One thing is for certain… Our rates are not twice as much as any other company. We are actually competitive with any other reputable provider in the Texas retail electricity market and we also do not have reconnection fees , disconnection fees, customer assistance fees , payment fees or late fees that many other providers add in their fine print. Mostly likely, if you have experienced and increase in your charges it is a result of high usage . We would be happy to go over this with and also show you how to confirm your usage with the State of Texas so that you know you are actually getting charged for what you’re using. A supervisor will contact you or you can also reach us at 888 963 9363. Published on January 04, 2021
Didn’t realize it was a prepaid acct. I do not like this..
Response: Ms Matthews, Your comments state that you did not realize the service was a prepaid service and you do not like it. It is never a good thing if the customer does not realize what they have agreed to. To ensure that everything was correctly disclosed, we are reviewing your enrollment call to see if there are training opportunities. Your plan was a month to month product with no early termination penalty. Your account is closed with a small final balance due. Please contact us at 888 963 9363 to take care of these final details. Also, please note that while pre-paid service may be something that you are not used to , it can help customers save money by managing their usage in a ways that post -paid service cannot. We send daily invoices and account access that shows your daily usage and charges. This is designed to work in a similar way to a gas gage on a car. It allows you to monitor your usage and account balance and make changes to your usage habits if it appears that you are in danger of exceeding your budget. With post-paid service this is really not an option and when you open your monthly bill you can either afford it or you can’t. With Prepaid you actually have a fighting chance to make adjustments to stay within your budget and studies show that pre-paid customers on average use 27% less energy that post-paid customers living in similar sized homes. Payless Power has many features and options that will also benefit customer’s financially. Payless Power does not charge reconnection fees, disconnection fees, late fees, payment fees when using our automated systems or with an associate, or customer assistance fees. We also offer payment extensions and deferred payment plans. When you add all of this up , Payless Power offers as many assistance options as any electric provider in Texas… all with the flexibility of no deposit and easy payment terms. Please call us at 888 963 9363 if we can answer any questions for you. Published on January 04, 2021
Good service and reasonable prices.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on December 29, 2020
Excellent service
Response: Thank you Cedric for the feedback it's greatly appreciated! Published on December 29, 2020
super easy to add money to my account
Response: Glad we can make the online portal simple and convenient to use! Published on December 29, 2020
The service is user friendly, fast , and easy to manage. I would recommend this to everyone.
Response: Thank you so much for the awesome feedback, glad we can make your service experience easy to use and manage! Published on December 29, 2020
Best pre payed elect.
Response: Thank you so much Alisa for the feedback it's greatly appreciated! Published on December 29, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
