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Payless Power Reviews

Read reviews from Payless Power customers

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We have plans to support you and your energy needs

I love the way everything is real easy to do .

Response: Glad we can make your service experience easy and convenient as possible. Published on August 05, 2021

Great plan fast service, affordable as well

Response: Thank you for the 5 star review! Published on August 05, 2021

Need help and or reduction in cost of power.

Response: Thank you for reaching out. Would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on August 05, 2021

They change your rates without notice. Rip off!!!!

Response: Mr, Washington- Thank you for reaching out. Payless Power has not changed the rate of your plan. The amount of usage consumption has increase in your home. This could be the A/C that is constantly running due to the temps we have been experiencing here in Texas. We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 05, 2021

IT SEEMS OK SO FAR

Response: Thank you for the feedback it's greatly appreciated! Published on August 05, 2021

It was very easy and all

Response: Thank you so much for the feedback it's greatly appreciated! Published on August 05, 2021

Great and user friendly!

Response: Thank you for being a great customer! Published on August 05, 2021

Called in about an issue, customer rep. was kind and patient. Took care of problem and actually resolved credit from old account to new account that I didn’t know about. VERY PLEASED with Payless customer service!!!

Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 05, 2021

I went with this company when I found out about them online and then started to get account with them then after a while I’ve been paying them between 20 to $30.50 and then after that I was going in Winter came around the best storm came they left it on during the first they left me on till the day they got the boss or something told them to turn it off on people when you’re on low income we are on social security or have a job people that don’t have much money don’t get paid on different days like me a sample I don’t get paid till the end of the month all my social security and they don’t want to do nothing they turn me off on Mondays every time I it goes negative I tried to get it to 8:00 p.m. every time and I don’t get much money I have don’t like it we have a lot of people that live in this house known as his mom my man’s mom and me his mom is 61 and I am have bad asthma his future husband is going to be having a bad heart if he dies it’s not fair two people that have low income if you don’t listen

Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. There were no disconnections for about 4 months because of the winter storm that occurred in February it was declared as a state emergency therefore your power stayed on the whole time with negative balance. This negative balance accrued over time because no payment was made till disconnections resumed. We did send daily text messages advising disconnections were going to start soon & ways to get assistance on your bill. The account is on a deferred payment plan for the negative balance. We do show we have referred you to the Rent Relief program for further assistance, this program will be the best option as this will assist with the large amount owed. Please contact us at 888-963-9363 so we can offer you this information to assist you on your bill. Published on August 05, 2021

It was so easy to get set up!

Response: We look forward to having you as a new customer! Published on July 23, 2021

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023