Payless Power Reviews
Read reviews from Payless Power customers
Very satisfied with my service.
Response: Thank you so much Robert for sharing your service experience! Published on December 01, 2020
When I will receive the service?
Response: Asende, For new service general time frame is within 4-6 hours depending on the workload. Please contact us at 888-963-9363 for anymore questions or concerns. Published on December 01, 2020
Fast easy and reliable as always
Response: Thank you so much for sharing your service experience! Published on December 01, 2020
My wife and I switched from Reliant Energy to Payless Power a year ago and we couldn’t be happier. Customer Service has been great and the website is easy to use. Thank you! JOHN S. – TOMBALL
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on December 01, 2020
Easy registration and payment processing. Lets hope the ride continues to be this smooth!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on December 01, 2020
Could be a little cheaper per kilowatt
Response: Thank you for the feedback it's greatly appreciated! Published on December 01, 2020
easy and fast to use.
Response: Glad we can make your service experience easy & convenient as possible! Published on December 01, 2020
Nice, to use, will be using a lot
Response: Thank you Jeanette for the feedback it's greatly appreciated! Published on December 01, 2020
This company was great at first. But I work full time abs and can’t always request for the extra time till 8. Aand recently they have shut me off three times. Once after I had already payed… I will be looking for a new light company I suggest you do the same.. I have always payed. Maybe a couple hours late but that’s it. No loyalty to their loyal customers
Response: Mr Gray- You comments say that you have been disconnected 3 times recently and on one of those times you have already paid . You also say that since you work full time that you don’t have the opportunity to request the daily account protection option some times. It’s not a good thing to be caught in this type of scenario. It’s been a hectic year and we can certainly understand how easy it is to get distracted. That’s why we have so many options for customers and go to such lengths to notify customers who are getting close to the point of disconnection. We send daily account balance notification and if you are within 5 days of disconnection we will send additional low balance warnings. We specify the time we begin disconnections so you have a firm deadline to work with (12 noon). We offer the same day account protections that you mentioned. We don’t charge late fees and last year, we also eliminated reconnection fees ( we know of no other providers who don’t charge either a disconnection or reconnection fee… some companies charge both but we don’t charge either of these). In fact, if you get disconnected but have to pay in cash and cant get down to a payment center until after work… just call us and we will reconnect you before you pay as long as you commit to doing it that day. That’s a lot of options … and when it comes to fair pricing and helping our customers we don’t think any competitor compares. So what about your specific situation? You’re busy and just can’t keep track. We have a solution for you too. Its called autopay. You can set this up through your customer portal or you can call us at 888 963 9363 and we can do it for you . We can set up your account to add money every time it goes below a point that you pick. That way… you never have to worry about getting disconnected again. Published on November 30, 2020
Won’t terminate your service when you like. Will try to squeeze every penny they can. Won’t disconnect you and will charge you for the days before you can disconnect. Just terminate someone’s service when they ask for it to be terminated. Don’t keep charging them for days after they moved. Horrible business practice. Would definitely rate ZERO stars if i could.
Response: M- Your comments state that Payless Power would not cancel service when you asked and it seems like that is an effort to continue charging you even after you’ve moved. It’s definitely not good to accrue charges when you aren’t at the residence any longer and its understandable why you would be upset and not want to recommend us. I can assure you that Payless Power never intentionally extends a customer’s service for that purpose. The only circumstances in which we would not immediately process a service cancellation are as follows 1.) the request was on a weekend or after hours . This is because the local utilities who perform these orders do not work them outside of their normal operational hours. 2.) There was a deferred payment plan or tampering fees that needed to be paid 3.) The person requesting the cancellation did not confirm their security information. In your case it looks like you contacted us on a weekday via email. Since we have to confirm a customer’s security information prior to taking action on an account such as cancelling service etc, we emailed you back asking to confirm the PIN or service address. We didn’t hear back from you that day so we emailed you again once per day for the next 3 days. On that final day (Saturday) we also called an left a voice mail. You called us later that afternoon but since we were in the middle of the weekend, Monday was the earliest day that could be scheduled. That order was processed this morning and we are awaiting a response . I understand that this process can be frustrating and you may be thinking ”I asked you to cancel ! Why won’t you just do it ???” The truth is we are responsible for the security of your account and we take this very seriously. It’s as serious of an issue as your bank information or medical records. We try our best to balance convenience with security but will always defer to security . If you would like to discuss this more please call us at 888 963 9363 and a supervisor will be happy to answer your questions . Published on November 24, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
