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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
I like payless power
Response: Thank you so much for rating Payless Power. Published on April 27, 2018
Don’t understand reconciliation charges on my account
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on April 26, 2018
I’m trying to save with keeping a balance of $35.00. But it doesn’t seem to be helping me save. I don’t use much electricity.
Response: Thank you, your feedback is very important to us. you're on the right track to saving $$,Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions please reach out to our customer care dept. 888-963-9363. Published on April 25, 2018
The excellent way to keep track of how much electricity that you use per day… and what utilities usage
Response: Thank you so much for providing your feedback we greatly appreciate it. Published on April 25, 2018
Good enough for me
Response: Thanks for the review. Published on April 25, 2018
Very easy payment process. Poor customer service. They also said that coupons were given out on a regular basis but I have never received one. Overall not bad
Response: Tori- Thank you for the feedback. We do apologize that you are not pleased with the customer service you experienced. We do offer ways on receiving a discount with our flexpay discount save 20% by maintaining balance over $35 or more. Published on April 24, 2018
prefer the old updates that listed the daily dollar amount usage ,not just kwh usage
Response: Tony- Thank you for providing your feedback we really appreciate it. Yes our text messages do not show dollar amount,however on the online portal does have the option in viewing your Transaction History. Just click on the account tab, transaction history should appear, once the dates are displayed on the screen to view it in detail to see what exactly the charges were for. Now the transaction history only shows for the past 30 days if you would like a statement for all charges your are more than welcome to call in to our customer care dept. 888-963-9363 to request this statement. Published on April 23, 2018
LOVE THIS COMPANY
Response: Thank you so much for the feedback!! Please let us know how we can improve(: Published on April 23, 2018
I just find that it lil expensive for me.were not home all day and still our usage is high
Response: Kimberly thank you for your feedback it's greatly appreciated. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also review your usage in real time using smartmetertexas.com. Published on April 23, 2018
It’s ok but being charged more for having a low balance is pure greed and makes no sense. Should be ashamed to take advantage if people but you’re not.
Response: Timothy- thank you for your feedback its greatly appreciated. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Hope this helps. Published on April 20, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
