Una de las compañías más caras una exageración lo que cobran no se la recomiendo a nadie
Response: Gracias por comentar Nos disculpamos por la experiencia. Published on June 30, 2020
Yall suck honestly it is way to expensive and you scam people out of there money
Response: Crystal thank you for commenting. We do apologize for the experience. We will be more than happy to independently go over your bill & confirm your charges. Please contact us at 888-963-9363. Published on June 30, 2020
You all charge to much with no compassion for what’s going on people are not working and you’ll shut people’s electric off
Response: Mr. White. Thank you for reaching out. Covid-19 has caused a widespread impact on both the health and livelihoods of some of our customers. To address this and provide relief to those affected we have partnered with the Public Utilities Commission to provide the Covid-19 Electricity Relief Program to our customers affected by the pandemic. A supervisor is contacting you with more details. Published on June 15, 2020
Power keeps getting turned off when account is current and good
Response: Wanna, We apologize for the experience. Please contact us at 888-963-9363 so we may further assist you. Published on June 02, 2020
Too expensive for small apt
Response: Earllisha, Thank you for commenting. We apologize for the experience. Please contact us at 888-963-9363 so we may go over tips on saving on electricity. Published on May 29, 2020
Every time I put money it still says y’all are gonna disconnect my service
Response: We apologize for the experience. Please contact us at 888-963-9363 so we may review the account further. Published on May 27, 2020
Power keeps getting turned off when account is current and good
Response: We apologize for the experience. Please contact us at 888-963-9363 so we may review the account to determine exactly what is going on with the account. Published on May 27, 2020
A great way to check up on usage and mange payment
Response: Thank you for being a great customer. Glad we can make your service experience easy to use and manage. Published on May 04, 2020
Terrible!!! I thought this was a good company it but not for me!!!
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on April 24, 2020
Payless power turned off my power for 38 cents! During this time???!!! So much for customer loyalty!!!
Response: Ms. Saunier. Thank you for taking the time to reach out .I can see that you are very frustrated that you power is off. That’s not a good thing in any circumstances and especially now. If you contact us at 888 963 9363 we have several options to quickly restore your service. As a Texas based family owned and operated business, Payless Power takes its relationship with our customers seriously. That’s is why we offer same day account protections and deferred payment plans to assist customers who are struggling to pay their bills. We also do not chare disconnection or reconnection fees and you can get reconnected usually within an hour for as little as $20 pre-payment. No customer who is unable to pay the morning they are due for disconnection has to be disconnected as long as they contact us. We have options. Also , if you have recently lost employment due to the Covid-19 situation there is a State program designed to assist you with your electricity account. Please visit https://paylesspower.com/covid-19-response/ for information on how to enroll. Published on April 21, 2020
