
Payless Power Reviews
Read reviews from Payless Power customers
Won’t terminate your service when you like. Will try to squeeze every penny they can. Won’t disconnect you and will charge you for the days before you can disconnect. Just terminate someone’s service when they ask for it to be terminated. Don’t keep charging them for days after they moved. Horrible business practice. Would definitely rate ZERO stars if i could.
M S.
in Houston
Published on November 24, 2020
Response: M- Your comments state that Payless Power would not cancel service when you asked and it seems like that is an effort to continue charging you even after you’ve moved. It’s definitely not good to accrue charges when you aren’t at the residence any longer and its understandable why you would be upset and not want to recommend us. I can assure you that Payless Power never intentionally extends a customer’s service for that purpose. The only circumstances in which we would not immediately process a service cancellation are as follows 1.) the request was on a weekend or after hours . This is because the local utilities who perform these orders do not work them outside of their normal operational hours. 2.) There was a deferred payment plan or tampering fees that needed to be paid 3.) The person requesting the cancellation did not confirm their security information. In your case it looks like you contacted us on a weekday via email. Since we have to confirm a customer’s security information prior to taking action on an account such as cancelling service etc, we emailed you back asking to confirm the PIN or service address. We didn’t hear back from you that day so we emailed you again once per day for the next 3 days. On that final day (Saturday) we also called an left a voice mail. You called us later that afternoon but since we were in the middle of the weekend, Monday was the earliest day that could be scheduled. That order was processed this morning and we are awaiting a response . I understand that this process can be frustrating and you may be thinking ”I asked you to cancel ! Why won’t you just do it ???” The truth is we are responsible for the security of your account and we take this very seriously. It’s as serious of an issue as your bank information or medical records. We try our best to balance convenience with security but will always defer to security . If you would like to discuss this more please call us at 888 963 9363 and a supervisor will be happy to answer your questions . Published on November 24, 2020
It’s not worth the trouble they over charge you and they never help the customer. Very impatient. Rude. And they just want to rush you off the phone. Management is rude. And they laugh in your face if you ask them questions. I wouldn’t recommend them if they was in hell just wanting a.c I will be disconnecting services by this weekend.bhad they been the way they was when I started with them they was awesome.
Tiara L.
in Houston
Published on November 13, 2020
Response: Tiara- Your review comments say that you feel like you are overcharged and that Customer Care is impatient and rude. You also state that you feel like Customer Care never helps the customer. Feeling that way about your electric company is definitely not a good thing and its understandable that if you do feel that way that you would be frustrated and angry…anyone would. The good news that you never have to be afraid of being over charged . There are ways that you can independently verify that Payless Power (or any company you use in the future) is billing you for the electricity used at your home and no more. All retail electric providers in your area use the same meter reads provided by Centerpoint Energy, the electric utility that owns and reads the meter & transmits the power. Centerpoint’s meter at your home measures and reports meter usage every 15 minutes. This is not just sent to Payless Power but also to www.smartmetertexas.com , a site operated by the State of Texas to allow consumers to view their usage independently of their electric provider. Its free to sign up and once you do you can log on and compare what Payless Power shows that you used on a day to what came directly from the meter. We also understand that in times of financial stress and hardship a customer can feel desperate and panicked . This can make it seem like your electric company is uncaring and unwilling to help if they can’t offer you additional help. It’s easy to forget previous assistance. A lot of customers (regardless of the company) who may have been affected any the pandemic might fall into these types of feelings. Payless Power offers as much customer assistance as any electric provider we are aware of. We do not charge late fees, disconnection fees, reconnection fees, minimum payment fees, or assistance charges. We offer same day account protections to qualified customers. We participated in the State’s Covid-19 Assistance program which allowed some customers to defer paying their charges for months and worked with these customer to set payment plans to help them through this historically difficult time. As the program was ending, we worked with every single customer on the program to restructure these payment plans if needed so that they could either avoid disconnection or restore service without having to make gigantic payments. As you can see, we have a lot of options for customers but they are not unlimited. The good news is that even if you’ve ran out of internal options we have external options for you to help pay you bill etc. A supervisor will call you to discuss what is available for you or feel free to call us at 888 963 9363. Published on November 13, 2020
was told when we signed up that bthe rate would be $3 per day. no onw said that had a limit of how much we used each day/ we assumed the $75 would last 25 days and then we soon got a threat to turn us off. please listen to opur initial conversation recording
Autumnn M.
in Dallas
Published on November 13, 2020
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 13, 2020
Very high service…
Danielle C.
in Houston
Published on November 06, 2020
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 06, 2020
ABSOLUTELY HORRIBLE!!!!!! 1st I’ve been using them for 7months and all of a sudden my bill shoots from An average 3-4$ a day to 10$ , when I call from an explanation not only are the rep unprofessional & un educated the Suspv. Are as well . My acct was once closed with out my Permission for 2weeks and all they credit me was 25$ when I received my Rent statement there was overlap charges when I called & complained they stated well we provided a 25$ credit my overlap charges were 90$ dollars , absolute worst company ever can’t wait to switch . DO NOT SETUP ANY SERVICE WITH PAYLESS POWER !!!
Italya R.
in Lewisville
Published on November 05, 2020
Response: Ms. Robinson. Your comments say that you’ve been with us for 7 months and your usage suddenly jumped up from $3-4 dollars per day to $10 per day . You go on to say that when you called for an explanation, the employees were uneducated and rude. Those kind of cost spikes are always alarming and that’s not a good thing but we can definitely shine a light on the issue for you. Also, let me say that we will review your calls and address any unprofessional conduct or knowledge gaps. It is Payless Power’s mission to handle every customer interaction professionally and accurately. You go on to say that you had a prior poor experience in which your account was closed without your permission and you only received a $25 credit . We will need to speak to you to get more information about this. When it comes to billing, the first thing we can confirm is that your rate did not increase last week however the usage reported by your meter did. This was widespread across nearly all customers in North Texas as temperatures dropped to 35 degrees below their normal levels. On Wednesday 10/28, highs were in the mid 40s with rain and gusty winds and the lows dipped into the 30s. Due to this, most North Texans turned on their heaters for the first time. We are used to hot summers in Texas but the cold is different… especially when it was 70 degrees the day before. When the temperature drops people turn on their heat and take longer showers in the morning with hotter water but unless we are familiar with the cost of heating it can it can be shocking . We can give you a breakdown of your usage on your highest days and that will really show you what you need to know. There are definite spikes throughout the night and during the day. Ultimately though , when a customer is alarmed at these types of spikes in means that you are using the service the way it is intended. The service is getting your attention and you are paying attention to your cost! That’s the way its supposed to work because that’s how you can save money… by learning and making adjustments so you can stay within your budget. Imagine being with a post paid provider, going through an entire month of cold weather and opening the paper bill when it arrives in the mail. If it’s a lot more than you expected its already too late. If you log in to your “MyAccount Portal” there is a chart that will show you the amount of power you use each day along with the temperature. If you review this you’ll be able to see what we are talking about here. Also, you don’t have to just rely on Payless Power’s word. We can show you how to verify your daily usage through SmartMeterTexas.com . This is a website operated by the State of Texas which shows you your usage straight from the meter. You can use this regardless of what provider you use since we all receive the same meter reads. Call us at 888 963 9363 and we can go over your meter data and answer any questions. Published on November 05, 2020
I am only with this company because I’m stuck here they are triple charging me. Same as this deferred payment is over with I’m out of here. They won’t even come out and check my meter when it is running $320 a month for a two-bedroom apartment that were sitting in the dark
Carla H.
in Carrollton
Published on October 16, 2020
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on October 16, 2020
Worst company ever won’t even work with u drying covid19
Skyler C.
in Odesssa
Published on October 14, 2020
Response: Skylar, We apologize for the experience. We can assure you we understand the situation going on during this time. We have been assisting all customers during this hardship. Please contact us at 888-963-9363 to see what options are available to assist. Published on October 14, 2020
The rates are outrageous!! This is no way for anyone to live. I’ll be leaving the company in about another 2 weeks.
Lakendra V.
in Tyler
Published on September 14, 2020
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. A supervisor will be contacting you shortly. Published on September 14, 2020
I paid my account 2 to 3 hours before 12am I feel like I’m being discriminated against in some form or fashion as I have never had an issue with my services being restored it’s always within 1 hour sometimes less my account is positive 25.00 dollars so why hasn’t my service been reconnected yet I’m really pissed off about it I’m sitting here with a disability and on state services ruw to my health condition and it’s also during all this coronavirus stuff I’m really not understanding as to why I don’t qualify for assistance with my services as well I always pay my bill regardless of being disconnected…im trying to survive out here just like everyone else I will not be continuing services with your company as soon as I can get the deferred amount that was credited to my account paid off it is unbelievable at the lack of importance to my account and my services with your company there is absolutely no reason that my services are still not connected and it’s now almost 2am the next day so there has been ample time for my services to be remotely managed and reconnected it’s been a great displeasure of being treated unfairly as a loyal customer I’m ashamed to say I will never hold services with your company again after I pay my bill off in full. Please connect my power thanks.
Pete B.
in Abilene
Published on September 04, 2020
Response: Mr. Burkhead, When you pay to have your power restores and there is a delay it is definitely not a good thing especially at this time of the year. I do not blame you for being upset. I can confirm that we did receive your payment in the time frame you have stated and that the power had not been restored when you wrote your review. In fact I can see that power was not restored until the following morning. We are currently investigating the reason for the delay and will call you with a detailed explanation. If this was due to an error with the Payless Power system we will make the situation right. I can tell you that there was no discrimination at play here. All of these types of transactions are automated . That being said there can be occasional system errors that result in a delay. This could be on Payless Power’s side on AEP’s side. That is what we are investigating. Please note that the State allows AEP a time cushion with reconnection orders submitted after 2:00 PM in the afternoon in case there is a problem with the meter receiving a signal etc. At this point we cannot state that this is the case but this is the most common reason for a delay. For example, if a customer pays to reconnect at 7:00 PM and the meter cannot receive or execute the remote reconnection signal, a truck will have to be deployed to the location so a technician can reconnect manually. When this happens after 2:00 Pm AEP is allowed to push the order to the next day depending on their workload. I am not saying this is the case here but it is one possibility. A supervisor will reach out to you today as soon as we pinpoint the issue . You can also call us at 888 963 9363 and discuss with a supervisor as well. Published on September 04, 2020
It stormed yesterday around 6:30pm and the lights went out. I reported the outrage and they gave an ETA of 8:30pm… I waited and waited and also called almost every hour after that to be told they didn’t have an ETA ANYMORE and that the outrage will be fixed ASAP… it is now 1:30am in which I have already called AGAIN and the new ETA is 9am… so I have gone roughly 15 hours with no power. I am not a happy customer. I do not understand why this has not been taken care of yet. A lot of food will have to be thrown away because the power has not yet been restored after roughly 15 hours. I’m starting to rethink my service with this company because of this issue.
Crystal Y.
in Richardson
Published on August 18, 2020
Response: Ms Young- It is not a good thing when you lose power during a storm. Oncor , your Transmission and Distribution Utility was forced into emergency mode as around 100,000 customers lost power due to high winds. As you may know, Oncor owns the lines and polls in your area and is the company responsible for repairing them anytime there is damage. You can always reach Oncor by calling the Payless Power automated line at 888-963-9363 and following the prompts to report an outage. You can also skip this by calling Oncor directly at 888-313-4747. This may result in less frustration as you can skip the steps required to get to Oncor through the Payless Power phone system. Published on August 18, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
Christine M. in Killeen
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
Julia L. in Webster
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
Kalandra H. in McKinney
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.