Payless Power Reviews
Read reviews from Payless Power customers
I am not happy with this company at all. I’m on a deferred payment plan. I was told a payment of 21 was due on the 11th of each month. From Aug- Feb would be my last payment. So why is it charging me 21 every week or other week. It takes from my payment I make say today and tomorrow I’m already at disconnection notice. Called and a Supervisor was to call me back like two weeks ago. Nothing!!
Response: Ms Ramirez- Your comments state that you agreed to a deferred payment plan with a monthly repayment schedule however the payments have been deducted weekly. Confusion regarding your payment plan can be extremely stressful and also put you in a vulnerable financial position so I don’t blame you for being unhappy. The good news is that we can clarify the situation for you. We have reviewed the account and both the confirmation letter sent to you and your call recording confirm that the deferred payment plan schedule requires weekly installments. We can update it to monthly how ever the payments would be higher. A supervisor is calling you to discuss your situation so let us know if you are interested in changing the payment amount and payback schedule. 888 963 9363. Published on August 24, 2021
The rate you use for Ca is incorrect. Ca charge transmission fee also. The total rate in Ca in sumer is abour $.35 off peak and atout $.46 on peak. No one Ca pays $.21
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. you We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on August 20, 2021
This company is trash they don’t care about you is all about the money there customer service sucks they all say the same thing we’re sorry but we unfortunately we’re going to need payment they we disconnect power with kids at home knowing how hot it is after I told them just to give me. Chance after work to pay it and they said no their quick to disconnect power takes for ever to reconnect their charges are high too know one was home one day and yet still high and all y power was off do not recommend them we move to. Different provider and the good review they probably still have the deal if you put a good review they give you some kind of credit
Response: Mr. Montemayor thank you for reaching out. We understand you called in for an extension and it was denied and you feel that you are not getting the help you need. That is not a good thing as we offer all the help we can. Upon reviewing the account we have modified your deferred payment plan several times to assist you on the negative balance that accrued over the past 4 month since the winter blizzard we experienced in February. We also referred you to TEXAS RENT RELIEF a program designed to assist customers on their bill. We will be happy to provide you that information again to assist you on your bill. The extension was denied due to the account being negative since 7/23 and no payment was made after the extension was applied. Another extension was applied on 7/26 & the way the system is design it will not allow another Account protection to be applied within 24 hours. Please contact us at 888-963-9363 for more information on enrolling to the Texas Rent Relief program. Published on August 20, 2021
Need to have regular monthly plans, would be better.
Response: Thank you for the feedback it's greatly appreciated! Prepaid can be treated like a monthly plan by making one large single payment that will last the whole month and if balance is still positive it will rollover to the next month. This will help by not having to worry about making a payment for the month. Published on August 19, 2021
Complete rip off. I haven’t been in my home except to sleep for the past three days but yet these people send me messages telling me that I’ve been using more and more electricity by the day. This is absolutely nothing but a scam. Avoid this terrible company.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately.We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on August 18, 2021
Terrible, very expensive I’ve been with them for 2 years going on 3 year do to covid i haven’t been to work this week called to get an extension on service till i get paid 2maro they told me no cause my lights been negative 4 days, i guess them 4 days more important than a 2 year loyal customer i definitely will be switching companies end of this month….
Response: Mr Wingate- You comments state that you have been our customer for several years and due to Covid, called today for an additional extension until you get paid tomorrow and the request was denied because your account balance had already been for several days. You feel that you loyalty as a customer is not appreciated, First let me say that this is a serious issue and there is financial assistance available for you. A supervisor will call to discuss. Payless Power also offer the widest array of assistance options available from any power company but we realize that it may not seem like this if you are in a desperate situation. We will defer negative balances and even rework those deferments in certain cases coming out of a weather moratorium (which will occur this week). We also offer free same day account protections. If these internal options are exhausted we can all provide external assistance options to help get you a couple of extra days of service. In addition, if you do have to get disconnected we do not charge a disconnection or reconnection fee that would end up consuming your payment. We want you to have a fresh start so you have a better chance of keeping up with charges. A supervisor will call you shortly to discuss the options available to you. Published on August 16, 2021
They cut my lights off I was -14.34 they need better control of helping people in this hard time really $14 bs not happy
Response: Ms Hannah- You have stated that you were disconnected due to a negative $14.34 and you do not feel this is right. You feel that Payless Power should be more helpful due to hard times. You are absolutely correct that times are tough. No one should be blamed for being frustrated if they are having trouble with their bills. We’ve all been there. That’s why Payless Power actually offers the most comprehensive assistance options of any power company that we are aware of even though we are a pre-paid service with no deposit. Unfortunately those options are not unlimited though. A quick review of your account shows we have worked with you by setting up a deferred payment plan and also by not disconnecting the account for multiple days after the balance fell below $0.00. Please keep in mind that many pre-paid companies disconnect if the balance falls under $10.00. With Payless Power you will always have service for the full day if there is at least a penny on the account. We also offer same day extensions if you need time to pay later in the day and we do not charge disconnection fees, reconnection fees, late fees or assistance fees of any kind. If you have been affected financially by covid you also may be eligible for up to 15 months of assistance based on your past and future charges. Call us at 888 963 9363 so we can assist you in the application process. Published on August 06, 2021
They change your rates without notice. Rip off!!!!
Response: Mr, Washington- Thank you for reaching out. Payless Power has not changed the rate of your plan. The amount of usage consumption has increase in your home. This could be the A/C that is constantly running due to the temps we have been experiencing here in Texas. We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 05, 2021
I went with this company when I found out about them online and then started to get account with them then after a while I’ve been paying them between 20 to $30.50 and then after that I was going in Winter came around the best storm came they left it on during the first they left me on till the day they got the boss or something told them to turn it off on people when you’re on low income we are on social security or have a job people that don’t have much money don’t get paid on different days like me a sample I don’t get paid till the end of the month all my social security and they don’t want to do nothing they turn me off on Mondays every time I it goes negative I tried to get it to 8:00 p.m. every time and I don’t get much money I have don’t like it we have a lot of people that live in this house known as his mom my man’s mom and me his mom is 61 and I am have bad asthma his future husband is going to be having a bad heart if he dies it’s not fair two people that have low income if you don’t listen
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. There were no disconnections for about 4 months because of the winter storm that occurred in February it was declared as a state emergency therefore your power stayed on the whole time with negative balance. This negative balance accrued over time because no payment was made till disconnections resumed. We did send daily text messages advising disconnections were going to start soon & ways to get assistance on your bill. The account is on a deferred payment plan for the negative balance. We do show we have referred you to the Rent Relief program for further assistance, this program will be the best option as this will assist with the large amount owed. Please contact us at 888-963-9363 so we can offer you this information to assist you on your bill. Published on August 05, 2021
THE WORSE POWER COMPANY IN TEXAS … AND A RIP OFF!!!!!!!!!!!!!!!!!! I WOULDNT REFER THEM FOR NOTHING……
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on July 23, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
