Payless Power Reviews
Read reviews from Payless Power customers
Quick service, and easy online billing
Response: Thank you for sharing your service experience it's greatly appreciated! Published on February 05, 2021
All they do is take your money so they can offer you a credit (that I didn’t ask for) to keep you locked in then start over charging you! It’s a scam!
Response: Ms Green… You review comments state that you feel that Payless Power simply over charges you in an effort to force you into a deferred payment plan (which you did not agree to ) because this will prevent you from switching so we can continue to over charge you. I was also able to review your account notes from today and account notations show that you were upset at learning that Payless Power bills you 2 days in arrears and that you did not have an option to get reconnected today without payment. That’s a lot to process but first let me say that its not a good thing to be disconnected . That’s a very difficult situation and we have no idea the amount of stress it might be putting on you personally. I never blame a customer for being upset when they are disconnected without an instantaneous way to reconnect. Its also not good when a customer is convinced that they are being unfairly charges etc. The good news is that we can address some of those issues and point you in a direction that may help you in putting enough funds on your account to reconnect. First let me say that as a licensed retail electric provider we are highly regulated by the Public Utilities Commission and must be prepared to explain any customer’s billing to them (and the customer ) at a moments notice. This means that we have to show that we billed accurately based on the plan terms and customer’s verified usage from their meter. Honesty and transparency are also values our company holds in high importance. You don’t have to take our word for this though. You can verify all of your usage through a state operated site called www.smartmetertexas.com. Log in to your Payless Power MyAccount Portal and you will find the information and instructions needed to register on Smart Meter Texas. This will allow you to independently verify your usage so you can be sure you are not being overcharged. Secondly, in order to have a clear understanding of our billing you need to understand our billing timeline . We have to bill all customers 2 days in arrears. For example, if a customer received an invoice this morning (2/1/21) this was not for yesterday’s usage, but for day before yesterday’s usage. The reason for this is that Payless Power would have received the meter read for 1/31/21 late in the afternoon of 2/1/21. Our system then calculates the 1/31/21 billing for every customer during the overnight ours of 2/1 and then bills the morning the of 2/2/21. That is the absolute fastest billing can be done . We do notify every customer in their daily invoices that the billing for that day is actually for 2 days prior. Please check your texts and you will see this . Finally, deferred payment plans are issued only on a voluntary basis. You have to have a negative balance and be unable to pay. If you feel that you did not agree, we will be happy to review your account and can play the recording for you if you requested this over the phone .Please call us at 888 963 9363 and we will be happy to go over any account activity that does not match your memory. We want you to be confident that you hare being served with honest and dignity. We can also suggest some external options that may be able to help you obtain sufficient funds to reconnect your service. 888 -963 -9363 Payless Power Customer Care. Published on February 03, 2021
FAst and good I like this company
Response: Thank you for the feedback it's greatly appreciated! Published on January 29, 2021
Best electric company ever! Easy payment set up. Company works with you to keep from disconnecting.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on January 29, 2021
The service was excellent
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on January 29, 2021
It was an easy process
Response: Glad we can make your service experience easy as possible! Published on January 29, 2021
Like the daily account balance text. Great pricing
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 29, 2021
It was very easy just added the card and payed the amount I payed the previous month , because it has that option , and it automatically popped up . I love !! That’s option. Thanks again
Response: Thank you so much Brittany for sharing your service experience it's greatly appreciated! Published on January 29, 2021
Great service for the price was excellent
Response: Thank you Michelle for being a great customer! Published on January 29, 2021
Text messages finally on point !
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 29, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
