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Payless Power Reviews
Read reviews from Payless Power customers
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I was with this company from July 2018 to march 2022. I had a few issues throughout but nothing like what’s going on right now. I came back to the area the last week of May and started my services again, a week later I get a text about how inflation is affecting their company so a $75 minimum is needed or a $9.95 fee will be added. Why would a company be so obtuse and bury itself with that kind of statement? Inflation is affecting EVERYONE and greed will burn you. I left this company last week and whenever return!
Response: This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 21, 2022
I was pleased with this company until recently. I will be changing companies. The service fee is to much. I joined because it was reasonable for me being single and no children in the home. I know you will loose other customers and its sad because it’s a far cry from when I first joined
Response: Jacqueline- Your comment states that you are not happy with the fees. We understand and we hear you, We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
I use to be so happy with Payless power it was a prepaid easy pay as you go type of payments…I am in a very harsh financial situation that is the entire reason I chose prepaid. Now due to this stupid inflation things have gotten worse. I am 1 of many people forget…we are the “Don’t qualify Can’t get any help…almost homeless struggeling person” now you have drastic changes at wich did not gradually go from 1 to 5 to 10…no you went from 5 to 75 and then another 10 since the 75 can’t be kept At a steady balance…smh so much for pre paid and convenience! Stressful now…
Response: Thank you for your feedback it's greatly appreciated! We understand the hardship you may be going through and have heard the feedback from other customers expressing the same concerns that we have now implemented new changes to help accommodate on making it easier on making payments. Please contact us 888-963-9363 for more information. Published on June 21, 2022
Used to be a company that cares now cares about money. Not worth prepaying when you can get service elsewhere without tying up your money nor paying greedy fees!
Response: Jose- your comment states you're unhappy with the service as the company now cares about money. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on June 21, 2022
Payment is easy to make. Works well. Confusing to figure out at first.
Response: Thank you James for sharing your service experience! Published on June 14, 2022
Great service just wish y’all had monthly plans
Response: Thank you Levi for being a great customer! Published on June 14, 2022
Very convinent,Ideal for Landlords,and someone with no credit history
Response: Thank you so much for the great feedback it's greatly appreciated! Published on June 14, 2022
I’m on fixed income this is easy to pay. Thank you for everything
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 14, 2022
Easy and Fast! I use you all the time for my properties.
Response: Thank you Karla for sharing your service experience! It's greatly appreciated! Published on June 14, 2022
Good & easy very simple
Response: Thank you Andre for the feedback it's greatly appreciated! Published on June 14, 2022
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
