Love it very clean and nice
Response: Thank you Karla for the 5 star review! Published on August 29, 2023
The payment option is easy to use. So far the first month I have noticed that I’m not saving any money using this service nor is it more of a charge than my previous service.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on August 29, 2023
Adding money to my account is incredibly easy and the minimum amount to avoid a surcharge is acceptable.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 29, 2023
i like it its smooth
Response: Thank you so much for the 5 star review! Published on August 29, 2023
It’s secure that’s for sure I didn’t have in my address associated with my card. It was reading my new address and it declined the payment. 10stars for protecting your customers!
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers! Published on August 29, 2023
Very good company
Response: Thank you so much for the review! Published on August 29, 2023
It’s always super easy to use this method!
Response: Glad we can make your experience easy as possible! Published on August 29, 2023
So easy!!! Love the morning texts giving me all the information on how much power I use daily.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 29, 2023
Wouldn’t accept my form of payment for auto pay
Response: Hello We apologize for the inconvenience of the system not taking your automatic payment. Supervisor will contact you shortly to process that payment for you. Published on August 22, 2023
Kwh cost is way too high..
Response: LaShonna- Your comments show that you are unhappy with your KWH rate. This is understandable this time of year when the Texas heat has been so relentless. Our rates are actually very competitive with all major competitors and please keep in mind that our rates are bundled… meaning that the Centerpoint delivery charges are incorporated into your rate and not separated to make your cost look cheaper than it really is. This is a common tactic with Electric providers but our plans are a little more straight forward. Log on to your Payless Power account portal for a breakdown of your daily usage, charges and the correlations between temperature and cost. 888 963 9363 Published on August 22, 2023
