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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
I’ve been pretty please with our service and turn around time.
Response: Hi Quanasier, Thank you for sharing your thoughts with us! It’s great to hear that you’ve been pretty pleased with the service and turnaround time—that’s exactly what we aim for. Your feedback helps us understand what’s working well, and we’ll continue focusing on maintaining that level of efficiency for you. Published on December 01, 2025
Thanks Thanks Thanks
Response: Hi Mohammed, Thank you so much for sharing your feedback with us! It’s great to hear that your experience left such a positive impression. We truly value customers like you who take the time to let us know when things go well. Your comments motivate our team to keep delivering the level of service you deserve. Published on December 01, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
Super simple to make a payment and check my balance.
Response: Hi Tracy, Thank you for sharing your experience! It’s great to hear that making a payment and checking your balance was simple for you. We work hard to make these processes as straightforward as possible, so your feedback confirms we’re on the right track. Published on November 26, 2025
Great experience the customer service representative was very helpful and also patient.
Response: Hi Nicolas, Thank you for sharing your experience! It’s great to hear that our representative was both helpful and patient—that’s exactly the kind of support we strive to provide. Your feedback shows us we’re on the right track, and it motivates us to keep delivering that level of care. Published on November 25, 2025
Please be aware! I signed up for the first time and they applied a previous charge to my account based on my name and DOB. They have no other information that aligns with my personal information that I’m responsible. After speaking with a rep and supervisor you can hear other representatives laughing about the situation. I am reporting them to the BBB for falsely accusing me and reporting misleading information on my account. I am also disputing the payment I made. They are a joke and customer service is unprofessional.
Response: Hi Stephanie, Thank you for sharing your experience with us. I understand how concerning it can feel when a charge appears that you believe isn’t connected to your current account. After reviewing your situation, we found multiple points of association between your current account and a previous one, which is why the balance was transferred. To ensure this is handled correctly, we’ve arranged for a specialist to reach out to you shortly to review the details and confirm next steps. Our goal is to make sure your account reflects accurate information and that any questions you have are fully addressed. Published on November 25, 2025
Very good company
Response: Hi Mohammadou, Thank you for sharing your thoughts! It’s great to hear that you consider us a very good company. Your feedback means a lot because it shows we’re on the right track in delivering the experience our customers expect. Published on November 25, 2025
It was easy to get started I was just informed of this pay as you go convient
Response: Hi Valorie, Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
Very easy enrollment
Response: Hi Travis, Thank you for sharing your experience! It’s great to hear that the enrollment process felt easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 24, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
