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Payless Power Reviews

Read reviews from Payless Power customers

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Easy to create the new account

Response: Hi Veldee, Thank you for sharing your experience. It’s great to hear that creating your new account was easy and straightforward. We know how important it is to have a smooth start, and your feedback shows that the process is delivering the kind of simplicity and convenience customers value. That’s something our team works hard to make consistent for everyone. As you continue using your account, we’ll keep focusing on keeping things just as easy and accessible. If you ever need support or have questions along the way, we’re always here to help. Welcome—we’re glad to have you with us! Published on May 27, 2026

Me gusta que todos l os dias se cuabto consume de luz y lo comodo y facil para pagar .

Response: Hola Alberto, Gracias por compartir tu experiencia. Nos da mucho gusto saber que valoras poder ver tu consumo de luz todos los días y que encuentras el proceso de pago cómodo y fácil. Esa visibilidad diaria y simplicidad son aspectos clave que buscamos ofrecer para que puedas tener mayor control y tranquilidad sobre tu servicio. Es excelente saber que están cumpliendo con tus expectativas. Seguiremos trabajando para mantener esta experiencia clara y conveniente para ti. Si en algún momento necesitas apoyo o tienes alguna sugerencia, estamos aquí para ayudarte. ¡Gracias por confiar en nosotros! Published on May 27, 2026

I am a new customer. Just signed up today. Fast, and user friendly to get started online without the hassle of having be on the phone with someone. Not knowing if you’re going to actually get a real live person or, AI. Thank you Payless Power.

Response: Hi Beverly, Thank you for sharing your experience as a new customer. It’s great to hear that getting started online felt fast and user-friendly, especially without the need to spend time on the phone. We understand how important it is to have a simple and reliable sign-up process, and your feedback shows that the experience delivered the kind of convenience and clarity customers look for right from the start. That’s exactly what our team aims to provide. As you continue with us, we’ll keep working to ensure everything remains just as smooth and accessible. If you ever want assistance or have questions along the way, support is always available when you need it. Welcome to Payless Power—we’re glad to have you with us! Published on May 27, 2026

Great services easy to do my payments

Response: Hi Jorge, Thank you for sharing your experience. It’s great to hear that you’re finding the payment process easy and that the services are working well for you. Convenience is something we focus on, so your feedback lets us know we’re making things simpler and more efficient for our customers. We’ll keep working to ensure everything remains smooth and hassle-free every step of the way. If there’s ever anything more we can do to support you or improve your experience even further, we’re always here to help! Published on May 27, 2026

Itsgood, I don’t have time for this right now

Response: Hi Danna, Thank you for sharing your feedback. It’s good to hear that your experience has been positive, and I understand that your time is valuable. We appreciate you taking even a quick moment to leave a review—it means a lot to our team. We’ll continue working to provide service that’s straightforward and convenient whenever you need it. If there’s ever anything we can assist you with when you have more time, we’re here and ready to help. Published on May 27, 2026

Great customer service

Response: Hi Charles, Thank you for taking a moment to share your feedback. It’s great to hear that you had a positive experience with our customer service—our team works hard to provide support that feels helpful, timely, and reliable. Your feedback reinforces what we aim to deliver every day, and we’re glad it stood out to you. If there’s ever anything more we can assist you with or ways we can make your experience even better, we’re always here for you. We appreciate your support and look forward to continuing to serve you! Published on May 27, 2026

Wonderful services

Response: Hi Lionel, Thank you for sharing your feedback. It’s great to see that you’re enjoying the services and finding them wonderful—comments like yours truly highlight what our team works hard to deliver every day. We’re glad to know your experience has been a positive one, and we’re committed to continuing that level of quality and care for you. If there’s ever anything additional you’d like or ways we can make your experience even better, we’re always here to support you. We appreciate you being part of our community! Published on May 27, 2026

Love the services

Response: Hi Lionel, Thank you for sharing your feedback—it’s wonderful to hear that you love the services we provide. Feedback like yours lets us know we’re delivering the kind of experience our customers expect and deserve. We’re glad our work is making a positive impact for you, and we’re committed to keeping that level of quality and care every time you interact with us. If there’s ever anything more you’d like to see or explore, we’re always here to help. We truly appreciate you being a valued customer! Published on May 27, 2026

I keep on calling and calling trying to make payments my pass was not working and I can’t log in my phone has been hacked and like all this other stuff and now you’re saying they’re going to just connect me cuz my painting my my money is at like three something and it’s been like 4 days I’ve been trying to make payment since it’s memorial Day weekend nobody’s working so I’m kind of unhappy with all that and I talked to the lady last time and I put $50 in my account and I took my card off there I don’t know what something’s not working so I’m going to review it and I better not get disconnected because it’s Sunday and tomorrow’s Monday and y’all are not working so says I’m going to be disconnected by 8:00 tomorrow night and it’s not cool it’s not cool that the damn robot does this to me all the time can’t recognize the boys can’t recognize the device can’t proceed with the payment yes proceed and then sorry I can’t make a payment don’t ask me for car information or nothing it’s just blank dumb I don’t like your eyes they should have never been invented for that kind of stuff and unless the people that hack my phone messed up all my well they did mess up on my account so I can stole money out of my bank account and I’m tired of contact us contact us and nobody does nothing and then we let 4 days for the email you back so I don’t know but I better not be cut off

Response: Hi Donroy, Thank you for taking the time to explain everything that’s been going on. I hear how frustrating this situation has been—especially dealing with login issues, payment problems, concerns about your phone and account security, and the worry about being disconnected after trying for several days to make a payment. You’ve clearly been making repeated efforts to resolve this, including adding funds and trying different ways to submit your payment, and it hasn’t worked the way it should. On top of that, running into system limitations over a holiday weekend and not getting timely support adds to the stress. The most important next step is to get your account reviewed directly so the payment issue, login problems, and any security concerns can be addressed right away and to check the status of your service to help prevent disconnection if possible. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) If you’re able to reach out as soon as lines open, our team can work with you to verify your account, help restore access, and guide you through completing a successful payment. Your experience matters, and we want to help get this resolved so things are working the way they should for you, Donroy. Published on May 27, 2026

Great service great light company

Response: Hi Christopher, Thank you for taking the time to share your feedback. It’s great to hear that you had a positive experience and that both our service and lighting met your expectations. We truly value your recognition—it helps reinforce what our team strives for every day. If there’s ever anything we can do to make your experience even better or earn that fifth star, we’d love the opportunity to help. We appreciate you choosing us and look forward to serving you again! Published on May 27, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023