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Payless Power Reviews

Read reviews from Payless Power customers

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This used to be a good company to use but every sense they have switched over computer systems they are unable to get my account right. I’ve had to pay extra money because autopay is not working and my account has gone into the negative several times. Now I have made a payment and it has debited from my bank account but is not showing here and once again my account is in the negative. Let’s hope I don’t get charged another $20 for it being in a negative when it is clearly not my fault.

Response: Ann, Thank you for sharing this detailed feedback. I hear how frustrating it’s been to see your account go negative multiple times, especially when autopay isn’t working as expected and a payment you’ve already made hasn’t reflected yet. Dealing with extra charges and discrepancies like this can be incredibly stressful. Your experience with the recent system changes and the impact it’s having on your account is important to us, and it’s clear there’s a breakdown that needs to be addressed. Payments that have already cleared your bank should display correctly, and your account shouldn’t be put in a position where fees are a concern because of a system issue. To get this fully resolved and ensure your account is corrected, please reach out to our Customer Care Team at 1-888-963-9363, available Monday through Friday from 9:00 AM to 5:00 PM. They can review your payment history in detail, locate the missing transaction, and work to prevent any improper fees from being applied moving forward. We appreciate you bringing this to our attention and giving us the opportunity to make things right. Published on June 26, 2026

It’s good lights I haven’t had a problem yet

Response: Hi Marcus, thank you for your feedback and for the 5-star rating—we appreciate it. It’s great to hear that everything has been running smoothly for you and that you haven’t experienced any issues. We understand how important it is to have reliable service you can count on every day, and your experience shows that things are working the way they should. That kind of consistency makes a big difference. We’ll keep focusing on providing dependable service you can trust. Thanks again, Marcus—we’re glad everything is going well for you! Published on June 26, 2026

I enjoy the ease the app provides in managing my account. I can make payments, review my account, or do anything related to my account from my home. I am handicapped, being able to manage my account from home is priceless to me.

Response: Hi Laura, thank you so much for sharing your experience and for the 5-star rating—we truly appreciate it. It’s wonderful to hear how much you enjoy the ease of the app and how it allows you to manage everything from home. We understand how valuable that level of accessibility is, especially when being able to handle your account without needing to travel makes such a meaningful difference in your day-to-day life. Your feedback highlights exactly why convenience and simplicity matter. Our team is committed to continuing to provide tools that make managing your account easy and reliable wherever you are. Thank you again, Laura—we’re so glad the app is making things easier for you! Published on June 26, 2026

Easy to use website and make payments

Response: Hi Christopher, thank you for sharing your feedback and for the 5-star rating—we appreciate it. It’s great to hear that you’re finding the website easy to use and that making payments is a smooth process for you. We understand how important it is to have quick, simple access when managing your account, and your experience shows that convenience is making a positive difference. That’s exactly what we aim to provide every day. We’ll keep focusing on keeping things straightforward and user-friendly. Thanks again, Christopher—we’re glad it’s working well for you! Published on June 26, 2026

Love it very good

Response: Hi Sophia, It’s great to hear how much you’re enjoying the service—“love it” and “very good” says it all. Feedback like this lets us know we’re delivering what matters most to you. We’ll continue working to keep that experience just as strong and dependable. If there’s ever anything you’d like to explore or any support you need, our team is always here for you. Thanks for sharing your thoughts with us! Published on June 26, 2026

I haven’t had any problems with this company. It has served my needs extremely well!

Response: Hi Alan, thank you for sharing your experience and for the 5-star rating—we really appreciate it. It’s great to hear that everything has been running smoothly and that our service has met your needs so well. We understand how important it is to have a dependable company you can count on without added hassle, and your feedback shows that consistency is making a difference for you. That kind of reliability is exactly what we strive to deliver every day. We’ll keep working to provide the same level of service you’ve come to expect. Thanks again, Alan—we’re glad to have you with us! Published on June 26, 2026

Easiest and best light company i have ever had. Ive been a customer almost 4yrs now.

Response: Hi Heather, It’s great to hear that your experience has been so easy and positive, especially over nearly four years with us. That kind of long-term trust means a lot, and it’s wonderful to know we’ve been able to deliver the level of service you expect. We’ll keep focusing on making things just as simple and reliable moving forward. If there’s ever anything you’d like to explore or improve, we’re always here for you. Thanks so much for sharing your experience! Published on June 26, 2026

I like Payless power

Response: Hi Anna, thank you for sharing your feedback and for the 5-star rating—we really appreciate it. It’s great to hear that you like Payless Power and that your experience has been a positive one. We understand how important it is to have a service that feels simple and reliable, and your comment lets us know we’re delivering on that for you. Our team is committed to keeping things easy and consistent so you can continue to feel confident in your choice. Thanks again, Anna—we’re glad to have you with us! Published on June 26, 2026

This system is the best I’m happy I chose u guys

Response: Hi Rosalinda, We’re so glad to hear how happy you are with your system and your decision to choose us! It’s wonderful feedback like yours that lets us know we’re delivering the experience our customers are looking for. If there’s ever anything you need or any way we can make your experience even better, we’re always here to help. Thanks again for taking the time to share your thoughts—we truly appreciate it! Published on June 26, 2026

The time to call customer service is bad

Response: Hi Bessy, thank you for sharing your feedback and for the 4-star rating—we appreciate you taking the time to let us know how things are going. I hear your concern about the timing when reaching customer service, and it’s clear that accessibility during those moments matters. We understand how important it is to be able to connect with support when it’s convenient for you, especially when you need quick answers or assistance. Your experience highlights how timing can impact the overall convenience of the service. Our team continues working to improve availability and make it easier to reach us when you need help. In the meantime, you may also find helpful information and self-service options available through your account at any time. Thanks again, Bessy, for bringing this to our attention—it helps us keep improving. Published on June 26, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023