System sucks all of a sudden I’m being charged twice the amount I was normally using everytime I call I get put on hold hung up on with no return call I’m out more money and would like to know how I can cancel my account with you because if I wanted to pay over $200 a month on prepaid lights I might as well go with a real light company you send text messages out stating on system issue and now here’s another and I think it’s unfair that I have to wait till my lights gets turned off or in very bad negative state before you can assist
Response: Michelle, We appreciate your patience during the time when we were updating to our new system. We have many new features, like the MyPayless account portal and new daily account alerts, that were created for our customers to have more transparency with their account. If you have still experienced problems getting a hold of our customer service team, will you try again? We have added people to our team to make sure we can answer all calls in a timely fashion. 888-963-9363 Published on January 30, 2018
I believed payless power to be a company that like it says charges just got the light you consume on a daily basis. I have paid around $400 of light in one month and am continuously disconnected thru out the month. They actually charge you fees for everything and you can’t even view any information on your account. I just paid $110 of light and am already in the verge of disconnection just after two days. I wouldn’t recommend this company it’s expensive, they can’t help you in any way and will be charged for any little thing.
Response: Jose, At Payless Power, we are always willing to work with customers who are on the verge of a disconnect. Our customer service team is hear to help, so please call 888-963-9363. As for your account information, you can see many account details in your MyPayless account portal. If there is anything you don't see there that you would like to know, just give us a call. Published on January 30, 2018
The website is lacking basic information on account usage and billing. I cannot successfully update my payment method info. Instead the following error message is displayed:
Must declare the scalar variable “@Active”.
Response: Hi Marisa, Thank you for the heads up! We've had many updates take place, and have done our best to make sure everything is up and running as it should be. This bug should have been fixed, but will you please let us know if you are still having this problem? Call us at 888-963-9363. Once you verify that it is working correctly, we hope you will consider changing your review rating.
Trying to see what’s my daily usage
Response: Evonya, You can receive see your daily usage from the monthly SUP (statement of usage of power) report that is sent out, or by calling us at 888-963-9363. Coming soon, you will be able to view your transaction and usage history in your MyPayless account portal! We hope that once you receive your daily usage, you will consider changing your rating.
Gracias por las opciones
Response: Buenos dias. Le agradecemos que se haya tomado su tiempo en mandar sus comentarios.
At first before this whole change in how they give the balance and the rate of electricity used, I would have gave it 4/5stars. Now with the change and all this confusion is really annoying. I feel like I’m constantly giving out money to this company, especially when no one is home 7a-5p and my bill for one day is $10. I have never had that much in one day, and now it’s a continuation almost daily. My bill used to be between $4-5. $15 would last me at least three to four days but not now. I went back to previous bank transactions and I’m paying way more before this change. Very unsatisfied and unsettling. I am no longer saving money with this company. I will have to move on soon.
Response: Tanya, We hate to hear this! At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We have had many changes going on, but all have been for the benefit of our customers. More time to make payments and more transparency with customer accounts. We hope you will stick with us during this time!
Horrible company ever since there update. Keep charging me more and more per day…my averages daily usage went from 4.54 to 19.98! On a week I was out of town!! DO NOT RECOMMEND THIS COMPANY TO ANYONE
Response: Hi Jon, We apologize for any frustrations that our new update has caused. The new messages and alerts were created with our customers in mind, as we now give our customers even longer to make payments and more transparency in to their accounts! Did you know that you automatically receive a 20% discount when you keep your account balance at $35 or above? That results in more savings as well as more energy for you to use! We hope this helps.
This service sucks they over charging you. I’ll b getting me regular lights
Response: Allen, We appreciate you as a customer and want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. Have you been keeping your account balance at/above $35? When you do, you automatically receive a 20% savings!
I’ve had this service for a while now. Very disappointed. Throughout the entire summer, ac going all day and night, I hardly ever went over 2 or 3 dollars. Anywhere from 20 to 30 kWh a day. Now that it’s winter and we’re running the heater (which uses less electricity) and by the way, there’s no one home between the hours of 8am and 5pm, our usage has more than tripled. 8 to 9 dollars a day. Where’s the savings I’m supposed to be seeing? Long story short, I’ve had an electrician and an hvac certified central unit specialist both come inspect. Nothing wrong side from the fact that your company has been overcharging me. I know how to read a meter. By my count I’m using about 25 kWh per day. Not the 60 kWh I’ve been billed for day after day for the past month
Response: Hi Kristyn, We appreciate you being a loyal customer. Though your daily charges may have been lower during the summer even when running the A/C often, your heater is using more energy overall, even if it doesn't require as much electricity in general. During the summer if it is around 100 degrees and your house is set at 70 degrees, that's only a 30 degree difference for your A/C. During the unusually harsh winter we have been experiencing in Texas this year, with temperatures almost reaching the single digits, there can be upwards of a 60 degree difference between outside and in your home. Knowing how to read your meter is a great piece of knowledge...did you know that you can register it at www.smartmetertexas.com to get more detail on it? Payless Power can only bill for the meter reads, so registering your meter can give you a lot of insight!
I was paying so little every single day, even during the summer, now all of a sudden I’m paying about $300/month! I was paying less then $100/month! What happened?? Im researching other companies and will be switching before I make another payment. Ridiculous!
Response: Catherine, Just like you, many customers saw significant increases in their energy usage due to the weather. Did you know that using your heater, even if only for a little bit, can cause you to use more energy than your A/C in the summer time? Now that temperatures seem to be normalizing, you should see your account get back to normal. We hope you are utilizing our daily balance alert messages, so that you can keep track of your daily spend! If you aren't, please contact us at 888-963-9363 and we can help!