New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Find the app very information going both ways
Response: Hi Jennifer, Thank you for sharing your thoughts! It’s great to hear that you find the website informative and that it provides value in both directions. We designed it to make communication seamless and helpful, so knowing it’s working well for you means a lot. Published on January 05, 2026
$40 payment made on 01/01/2026
Response: Hi Elizabeth, Thank you for sharing your update. I see that you made a $40 payment on 01/01/2026, and we appreciate you taking care of that. If you’d like to confirm the payment details or review your account, our Customer Care Team is ready to assist you at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything is clear and convenient for you. Published on January 02, 2026
Rates are decent
Response: Hi Tashiauna, Thank you for sharing your thoughts with us! It’s great to hear that you find our rates decent—that’s something we work hard to maintain. We understand that pricing is an important factor, and we’re always looking for ways to provide even more value. Published on January 02, 2026
It is good customer service
Response: Hi Joseph, thank you for sharing your thoughts with us! It’s great to hear that you experienced good customer service. We truly value feedback like yours because it helps us understand what’s working well. Published on January 02, 2026
Thank you for everything
Response: Hi Insa, Thank you so much for sharing your feedback! It means a lot to know that your experience was positive and that we were able to meet your expectations. We truly value your trust and are committed to continuing to provide the same level of care and support whenever you need us. Published on December 30, 2025
Great service Was excellent The website was easy to navigate. Staff was very friendly.
Response: Hi Zubaid, Thank you for sharing your experience with us! It’s great to hear that you found the website easy to navigate and that our team made a positive impression. Your feedback reinforces the importance of keeping things simple and friendly for our customers. We’ll continue focusing on these areas so every interaction feels just as smooth and welcoming. Published on December 30, 2025
Ty best decision I’ve made thus far.
Response: Hi Jaisen, Thank you for sharing your experience! It’s great to hear that you feel this was the best decision you’ve made so far—that really speaks volumes about the impact it’s had for you. We truly value your feedback because it helps us understand what’s working well and continue delivering that level of service. Published on December 29, 2025
The fact that I have to overpay on my final bill is ridiculous.
Response: Hi Exavier, I understand how frustrating unexpected charges can feel, and I appreciate you sharing your concerns about the final bill. Your feedback is important, and we want to make sure everything is clear and accurate for you. The best way to review the details and explore any available options is to connect with our Customer Care Team at 1-888-963-9363. They’ll be happy to go over your account and address any questions you have. Published on December 29, 2025
Would recommend to all family and friends I love this company affordable and easy to get your services started
Response: Hi Veronica, Thank you so much for sharing your experience! It’s wonderful to hear that you found our services affordable and easy to get started—that’s exactly what we strive for. Your recommendation to family and friends means a lot to us, and we’re thrilled to know we’ve earned your trust. Published on December 29, 2025
The fact that I have to overpay on my final bill is ridiculous.
Response: Hi Exavier, I understand how frustrating unexpected charges can feel, and I appreciate you sharing your concerns about the final bill. Your feedback is important, and we want to make sure everything is clear and accurate for you. The best way to review the details and explore any available options is to connect with our Customer Care Team at 1-888-963-9363. They’ll be happy to go over your account and address any questions you have. Published on December 29, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
