I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.
Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025
It’s a good company my light bill is reasonable and I don’t pay hundreds of dollars
Response: Thank you for your review, we appreciate your business. Published on February 03, 2025
The only thing I see wrong I tested my theory I unplugged all and used no heater cold weather and bill still jumped up $4. To $5. dollars. I find that unjust.
Response: Thank you for your review, please call us at 1-888-963-9363 so that we can better assist you. Published on February 03, 2025
na………………..
Response: Thank you for the 5 star review! Published on February 03, 2025
Payless Power has been the best electricity company I’ve had in years. I can save money for other necessities. Their customer service is great and they have payment plans that come in handy when you need them the most.
Response: Thank you for your your 5 star review. We are happy to be your retail electric provider! Published on February 03, 2025
Easy payments to recharge your account
Response: Thank you for the 5 star review! Published on February 03, 2025
Very amazed with service easy pay option
Response: Thank you for your review. We are happy to be your retail electric provider! Published on February 03, 2025
Was quick and easy to get set up at first rates where fair and app easy to use . But with time rate increased dramatically and odd recurring and non recurring fees started popping up and one time fees that keep repeating . If it’s one time why is it actually recurring? Other then that easy to use and not much of a extension window. Only 20 bucks witch is about a day maybe 2. I would still recommend it to my friends
Response: hank you for reaching out to us about this, Patricia. From what we can see, you have some concerns with your rates, billing, and overall charges you are receiving. These are important issue that we want to make sure every customer has a firm understanding of, and we definitely want to assist you with this matter. The rates for our 6 and 12-month plans are fixed, meaning that we don't change the charge per kWh for as long as that plan is in place. You may see an overall increase in your charges because of the recent cold weather, as customers use more energy during times of winter weather. For more information on your plan, you can review your Electricity Facts Label at the My Account Portal at paylesspower.com As for our non-recurring fees, we charge our Payment Processing Fee and our Reconnection Fee in amortized amounts as opposed to one lump sum. Should you have any further questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
easy to set up service
Response: Thank you for the 5 star review! Published on February 03, 2025
Great service honestly love this company wouldn’t pick anyone over yall
Response: Thank you for your 5-star review! We appreciate your loyalty and are proud to know that we meet your expectations. Published on February 03, 2025
