The system is great when paying and keeping up with you balance
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 04, 2024
Literally robbing people of their money constantly lying changing rates the most expensive and wasteful electricity ever! Will be finding another company asap
Response: Ms. Sirls- Your review states that you feel that Payless Power robs its customers and lies to them. You also state that Payless Power is constantly raising its rates. Its not good thing if any customer feels that way, especially one who has been with us as long as you have. A supervisor will reach out to you for more information on your experience. A review of your account shows that we did not get a call or email from you in 2023 or so far in 2024. It also shows that you have been on a contracted plan since you started which locks in your rates a year at a time and your rates decreased when you renewed this past summer. We do see that you saw an increase in your usage in charges last week when a cold front came into your area and that your usage is typically very low expect during cold weather. Winter can always be a challenge if a home is not well insulated etc. A supervisor will reach out to you to discuss your concerns. Published on January 03, 2024
They have been the best so far!! Super easy
Response: Thank you for the 5 star review! Published on January 03, 2024
So far payless power has been an awesome light company and has worked with me when I really needed the help. Thanks Payless Power!
Response: Glad we can help Richard! Published on January 03, 2024
I like short contracts for the best rates and today they are it. They were head and shoulders less expensive vs the rest. I shopped a lot and they are the lowest price. You do have to prepay it, no big deal.
Response: Thank you so much for the awesome review! We appreciate your business. Published on January 03, 2024
Love the plans and speedy service
Response: Thank you so much for the feedback! Published on January 03, 2024
Very easy start up
Response: Glad the process was easy as possible. Thank you for the feedback! Published on January 03, 2024
It’s easy and convenient and cheaper
Response: Thank you so much for the feedback it's greatly appreciated! Published on December 19, 2023
I’m going to make sure that I report this company. Payless power just sent out a message on their website that states that customers will “see larger-than-usual charges as we reconcile previously unbilled amounts”. I checked my account, and it is now in the negatives! I had enough money to cover at least another day.
Response: Ms Kierra- Your comments show that you are alarmed at the message Payless Power sent to its customers advising them to expect higher charges than normal on 12/14. Customers are seeing these higher charges that day because no billing at all was sent on 12/10 and 12/11 and no energy charges were billed on 12/13. Your invoice on 12/14 is your normal charges for 12/12 (we bill 2 days behind ) and the 3 other unbilled days. The message also advised that we have not disconnected any customers over the last week while these issues were worked out but that we will be disconnecting on 12/18 beginning at noon. Please bring your account positive by that time. We are open today (Sat 12/16) with minimal callers holding. If you need assistance please call today as Monday will result in linger hold times than normal. 888 963 9363. Published on December 16, 2023
I pay $40 every 3 days which is insane! They over charge you just because they can I feel the reviews are fake or people who work 16 hours a day and is never ever at home. This sis insane I’m switching very soon.
Response: Mr. Henton- To recap, your comments state that you feel like you have been overcharged. It can definitely feel overwhelming when you are struggling to keep up with your charges. Please note that Payless Power does not inflate or estimate your usage, though. You can confirm your reads at the same time we receive them from Oncor. You can do this by registering your meter at www.smartmetertexas.com . The information needed to enroll on this site is posted on your Payless Power my account portal. Published on December 16, 2023
