Payless Power Reviews
Read reviews from Payless Power customers
I love that I get to see my balance every day. It gives me the opportunity to manage my acct and able to add funds when needed.
Response: Hi Perla, Thank you for sharing your experience! It’s great to hear how being able to view your balance daily helps you stay on top of your account and manage your funds with confidence. That kind of control can make a big difference, and we’re glad the tools are working well for you. Published on October 02, 2025
At lowest Payless was there for me. I’m 69 yrs cancer patient & I was struggling on a fixed income not being able to pay a high light bill of 300$ or 400$ + tax a mth. Then I saw the add on TV & Facebook & decided to call & the rate they offered was excellent. I live alone & on the average my daily rate is $6.57 a day. God I’m so grateful for Payless power company. The service with compassion & understanding like family sticking together when in need. Thank you Payless power for making my life less stressful not having to worry bout being in the dark. Awesome company yes you are. 🙏🙏
Response: Hi Edwina, Thank you so much for sharing your story. We hear how important it was for you to find a reliable and affordable energy solution during a challenging time, and we're truly honored that Payless Power could be part of that support system. Your strength and resilience are inspiring, and knowing that our service helped ease some of your stress means a great deal to us. We’re committed to keeping things simple, compassionate, and accessible—especially for customers like you who deserve peace of mind and dependable service. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re here for you, just like family. Published on September 29, 2025
Excellent service
Response: Hi Nora, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you received excellent service! It means a lot to know that our team was able to meet your expectations. We’re always working to provide the kind of care and attention that makes a difference, and your feedback lets us know we’re on the right track. Published on September 29, 2025
Great service couldn’t ask for another company
Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
I need my proof of service for my apartments please!!!
Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025
So easy to switch and affordable!!!!
Response: Hi Ginger, Thank you so much for sharing your experience! It’s great to hear that the switch was easy and the pricing worked well for you — that’s exactly the kind of simplicity and value we aim to deliver. We understand how important it is to have a smooth transition and affordable options, and it’s rewarding to know that we met those expectations for you. Published on September 23, 2025
Very good service
Response: Hi Shanice, Thank you for sharing your experience with us! We’re glad to hear you received very good service. It means a lot to know that our team was able to meet your expectations. We’re always listening closely to feedback like yours to ensure every interaction is smooth, helpful, and leaves a positive impression. Published on September 22, 2025
The best electric company.
Response: Hi Brittany, Thank you so much for sharing your experience! It’s wonderful to hear that you consider us the best electric company — that kind of feedback truly energizes our team. We’re always listening to what matters most to our customers, and knowing that we’ve earned your trust means a lot. Your words reflect the kind of service we strive to deliver every day. Published on September 22, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
