Payless Power Reviews
Read reviews from Payless Power customers
Thank you for you’ll help
Response: Hi Venus, Thank you so much for taking the time to share your feedback. It’s great to hear that you felt supported — that’s exactly the kind of experience we aim to provide. We’re always listening closely to what our customers share, and your comment lets us know we’re on the right track. Published on August 27, 2025
Easy way to pay.
Response: Hi Toniann, Thank you for sharing your experience! It’s great to hear that you found the payment process easy—that’s exactly the kind of convenience we aim to provide. We understand how important it is for things to run smoothly, especially when managing everyday tasks. Published on August 26, 2025
Website is easy to use and I appreciate the help
Response: Hi Jaqueline, Thank you so much for sharing your experience! It’s great to hear that you found the website easy to use—that’s exactly what we aim for. We also appreciate your kind words about the help you received. It means a lot to know that the support made a positive impact. Published on August 26, 2025
Great service for a great price
Response: Hi Timothy, Thank you for sharing your experience! It’s great to hear that you found both the service and the price to be just what you were looking for. We’re always listening to feedback like yours to make sure we’re delivering real value where it matters most. Your words affirm the effort our team puts into making every interaction smooth and worthwhile. Published on August 26, 2025
Just set up service, quick and easy.
Response: Hi Devin, Thank you for sharing your experience! It’s great to hear that setting up your service was quick and easy—that’s exactly the kind of start we aim to provide. We understand how important a smooth setup is, especially when you're getting started with something new. Your feedback lets us know we're on the right track, and we truly appreciate you taking the time to let us know. Published on August 25, 2025
Its was easy to make payment but i feel like having to pay 4.95 fee even if its being paid online which most companies is free
Response: Hi Candice, Thank you for sharing your feedback. We hear your concern about the $4.95 payment processing fee and understand how it can feel frustrating, especially when many companies offer free online payments. You're absolutely right to look for ways to avoid extra charges. While the fee applies for certain payments, there are options that can help you bypass it—like making payments of $75 or more or setting up Auto Pay. Many customers find Auto Pay especially helpful for convenience and savings. Published on August 25, 2025
I love Payless Power. I have had service with them for 3 years at different locations. They are awesome!
Response: Hi Rebecca, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with Payless Power for three years across different locations—that kind of loyalty speaks volumes. We’re truly glad to know our service has consistently met your expectations and that you find us awesome! Your feedback reinforces the importance of staying reliable and customer-focused, and it motivates us to keep delivering the kind of service you’ve come to expect. Published on August 25, 2025
Very clear and straight forward set up process
Response: Hi Rochelle, Thank you for sharing your experience! It’s great to hear that the setup process felt clear and straightforward to you. That kind of simplicity is exactly what we aim for, and your feedback lets us know we’re on the right track. Published on August 25, 2025
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Response: Hi Jountay, Thank you for sharing your experience with us — your enthusiastic review made our day! 👍🏽 We’re always listening closely to what our customers say, and seeing your feedback lets us know we’re on the right track. It’s clear that something stood out to you in a positive way, and we truly value that kind of energy. Whether it was the service, the product, or the overall experience, we’re glad it resonated with you. We’re committed to keeping that momentum going and continuing to deliver experiences that earn all those thumbs up. Published on August 25, 2025
Not sure how the balance thing works if it gets below 0$ but the account tells me how many days I have left
Response: Hi Carlicia, Thank you for sharing your thoughts! It sounds like you're trying to understand how the balance and disconnection process works, especially when your account dips below $0.00. That’s a really important question, and I’m glad you brought it up. You're absolutely right—when your account balance gets low, the system will show approximately how many days are left before a potential disconnection. This gives you a clear window to take action. If a payment is made before 12 PM on the same day your account goes negative, you can avoid any service interruptions. We want to make sure this process feels straightforward and manageable for you. If you have any questions or concerns please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We are here to help with any questions you may have about our pre-paid service. Published on August 22, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
