Payless Power Reviews
Read reviews from Payless Power customers
An extremely great company
Response: Jason, thank you for sharing your feedback and for the 5-star rating. It’s great to hear you describe us as an extremely great company—that level of satisfaction is exactly what we aim to deliver every day. Your feedback encourages us to keep providing a high-quality, reliable experience for every customer. We’ll continue building on that standard, and if there’s ever anything more we can do to support you, we’re always here. Published on June 27, 2026
Excellent and easy
Response: Hi Dalanna, It’s great to hear that your experience has been both excellent and easy—that combination is exactly what we aim to deliver every day. Knowing that things feel simple and smooth for you really shows that the process is working as intended. Your feedback reinforces how important it is to keep everything straightforward and reliable, and we’re committed to maintaining that level of service each time you interact with us. If there’s ever anything that could make your experience even better, we’re always here to help. Thank you for taking a moment to share your thoughts, Dalanna—we truly appreciate it! Published on June 26, 2026
Great company to get electric from. Everything is fast pace from the beginning. They’re very reliable and helpful if need be. And honestly the convenience of paying ahead is so much better than getting a bill because I just paid what I can and if I don’t have $100 I can put on 20 and get me through the week and if I forget they send me notifications so let me know and they don’t shut my power off. They give me small extensions for a day or two without even having to contact them by far of the most beautiful way to pay bills.
Response: Hi Tracy, It’s wonderful to hear how well the service has been working for you, especially the fast start, reliability, and flexibility with payments. Being able to pay what fits your budget and still stay powered, along with helpful notifications and extensions, clearly makes a difference in your everyday experience. Your feedback really highlights how valuable convenience and support are, and it’s great to know those features are helping you manage things with ease. We’re committed to keeping that process smooth, dependable, and user-friendly every step of the way. If there’s ever anything more you’d like to see or ways we can continue improving your experience, we’d love to hear from you. Thanks for sharing such thoughtful feedback, Tracy! Published on June 26, 2026
Buen servicio excelente
Response: Hola Paola, Qué gusto saber que tu experiencia fue “buen servicio excelente”. Comentarios como el tuyo reflejan exactamente el tipo de atención que buscamos brindar en cada interacción. Nos alegra que el servicio haya estado a la altura de tus expectativas, y seguimos enfocados en mantener ese nivel de calidad en todo momento. Si en algún momento hay algo más que podamos hacer por ti o mejorar aún más tu experiencia, estaremos encantados de apoyarte. Gracias por compartir tu opinión, Paola. ¡Te esperamos nuevamente pronto! Published on June 26, 2026
It’s so easy to keep up with my account
Response: Hi Jesse, It’s great to hear how easy it’s been for you to keep up with your account—that kind of convenience is exactly what we aim to provide. Your feedback highlights how important a smooth and straightforward experience is, and it’s rewarding to know it’s working well for you. We’re glad the tools and features are making things simple to manage, and we’ll continue focusing on keeping everything clear, accessible, and easy to use. If you ever have ideas on how we can make it even more seamless, we’d love to hear them. Thanks again for sharing your experience, Jesse—we appreciate it! Published on June 26, 2026
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Response: Hi Emeterio, Thank you so much for taking the time to share your 5-star review! It’s great to see that your experience stood out in such a positive way. Feedback like yours truly highlights what matters most to our customers and helps reinforce what we’re doing well. We appreciate you recognizing the effort that goes into delivering a great experience, and we’re glad it made a difference for you. Our team is committed to maintaining that level of service every time you interact with us. If there’s ever anything more we can do for you or any way we can make your next experience even better, we’d love to hear from you. We look forward to serving you again soon, Emeterio! Published on June 26, 2026
online is excellent service
Response: Sean, thank you for taking a moment to share your experience and for the 5-star rating. It’s great to hear that you found our online service excellent—that’s exactly the level of quality and convenience we work to deliver every day. Your feedback reinforces that we’re meeting expectations in the right way, and we’ll continue focusing on keeping the process smooth and reliable. If there’s ever anything more we can do for you, we’re here to help. Published on June 26, 2026
Buen servicio …. Fácil y efectivo
Response: José, gracias por compartir tu experiencia y por esa calificación de 5 estrellas. Nos da gusto saber que percibiste el servicio como bueno, fácil y efectivo; justo eso es lo que buscamos ofrecer en cada interacción. Comentarios como el tuyo nos motivan a seguir manteniendo procesos claros y ágiles. Si en algún momento hay algo más en lo que podamos ayudarte o mejorar aún más tu experiencia, con gusto estamos a tu disposición. Published on June 26, 2026
I work for a broker. A client had an issue with her plan after a system update. Customer Service Representative Nicole was extremely helpful and kind. Since the system update, the phone hold time was over an hour. Nicole maintained a calm, professional, kind demeanor throughout the entire call and was working very hard to find a resolution. Both the client and I were impressed by her. She is a true gem. Customer service isn’t what it used to be. Nicole is old school respectful!
Response: Hi Kristin, thank you for taking the time to share such a detailed experience and for the 5-star rating—we truly appreciate it. It’s great to hear how Nicole was able to step in, stay professional, and provide thoughtful support during a challenging situation following the system update. We understand how frustrating long hold times can be, especially when you’re supporting a client and need timely assistance. Your feedback highlights both the impact of that delay and how meaningful it is when a representative takes the time to listen, stay patient, and work toward a resolution. Nicole’s calm, respectful approach clearly made a strong impression, and we’ll be sure her efforts are recognized. At the same time, we’re continuing to focus on improving response times so that the level of service you experienced with her is matched by quicker access overall. Thank you again, Kristin, for sharing this and for recognizing the care Nicole provided—it means a lot to us. Published on June 26, 2026
Fácil y sencillo
Response: Mauricio, muchas gracias por tu calificación de 5 estrellas. Nos alegra saber que tu experiencia fue fácil y sencilla, justo lo que buscamos ofrecer en cada interacción. Valoramos mucho que compartas tu opinión, ya que nos ayuda a confirmar que vamos en la dirección correcta. Seguiremos trabajando para mantener este nivel de simplicidad y, si en algún momento necesitas algo más, estaremos encantados de apoyarte. Published on June 26, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
