So I received a charge back. I’m totally fine paying my charge back but to pay you guys an additional $29 is sad and bad business besides the 8pm extension there is no help to customer that have been with y’all over a year to have a person go from paying $38 to pay $98 just to have there service restored is sad y’all don’t know if customers information is stolen or anything long as y’all receive y’all money that’s horribe
Response: Mr. Roy- You are stating that there was a credit card chargeback on your account and you have been charged a fee of $29 due to this & you do not feel that this is fair. This is understandable and we would be happy to review your documentation involving the chargeback . A supervisor will contact you to review your documentation. If it corroborates that you are not responsible for the original payment that was charged back then we will refund the fee and restore credit card privileges. 888 -963-9363 Published on May 03, 2023
My service was cut off I paid and it still not on
Response: Ms Patterson – You comments state that you paid to have your power reconnected but it had not been restored at the time you wrote your review. Any delays can be extremely frustrating when it comes to restoring power. Our records show that you were able to contact us last night and your power was restored in about 3 hours. Please note that with remote meters , the normal time is within 2 hours however this can be delayed after hours as Oncor doesn’t not have the same staffing resources as they would during the day. If an order has to be processed manually additional time may be needed. Luckily, it appears that your power was restored without an lengthy delay. 888 963 9363 Published on May 03, 2023
Love this service
Response: Thank you so much for the feedback it's greatly appreciated! Published on April 25, 2023
Great services!!!!!
Response: Thank you for being a great customer! Published on April 25, 2023
Perfect economic
Response: Thank you for the 5 star review! Published on April 25, 2023
Super easy to connect!
Response: Thank you so much for the feedback it's greatly appreciated! Published on April 25, 2023
Easy to Use and online setup
Response: Glad we can make your service experience easy as possible! Published on April 25, 2023
Great Customer Service
Response: Thank you for being a great customer! Published on April 25, 2023
it`s as easy to pay as possible.
Response: Glad we can make your payment method easy as possible! Published on April 25, 2023
It is the easier process ever! Smooth and fast.
Response: Thank you so much for the feedback it's greatly appreciated! Published on April 25, 2023