this company is absolutely horrible and a joke. how are you supposed to be helping folks but only allow one payment extension and its only for a couple of hours. so stupid. I have been trying to make a payment on my account and can’t because i have a restriction on my account. there is absolutely no emergency contact number, or email and HOW IS A ENERGY COMPANY CLOSED ON A HOLIDAY WITH NO EMERGENCY CONTACT! just so stupid. I can’t wait till my contract ends so i can go else where.
Response: Ms Hamilton- Your comments state that you feel the account protection option that is offered by Payless Power is insufficient and you are also alarmed because you were unable to make a payment over the holiday weekend and there is no emergency contact number. No one likes the stress of facing disconnection, so your frustration is completely understandable. Please note that Payless Power does not disconnect service on the weekends and major holidays. We do offer same-day account protections to give customers who have perhaps forgotten to make a payment, the option of avoiding disconnection the same day, but this is not intended to provide extended time. We also offer deferred payment plans that may accomplish that, but customers may only have one active payment plan at a time. As a pre-paid provider that does not hold a deposit, this is the maximum assistance that we can offer. We do however have assistance available after hours via email and we are working on enhancing our 24/7 automated assistance options. Published on June 06, 2023
It’s great I love it
Response: Thank you for being a great customer! Published on May 23, 2023
When i most need yall always here for me.
Response: Glad we can help! We appreciate your business! Published on May 23, 2023
Easy & Affordable
Response: Glad we can make service experience easy and affordable! Published on May 23, 2023
Great service. Easy to pay
Response: Thank you for being a great customer! Published on May 23, 2023
Great service in a moments need
Response: Thank you for being a great customer! Published on May 23, 2023
Making a payment was super easy. It was so great I love it .
Response: Glad we can make your payment experience easy as possible! Published on May 23, 2023
I’ve been with Payless power since 2014. I like the better back then because kilowatts was much much much much lower. Boy how times has changed.. I’m also trying to get some free electricity as well
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service Published on May 23, 2023
Love that you can get lights on quick no hassles whatsoever ♥️ I just wish it didn’t cost 150 a week that super expensive but if u need lights on immediately then it’s the best way to go ! If you call customer service they are the most friendly and helpful customer service I’ve ever experienced thank y’all so much for that
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on May 23, 2023
I love the daily text updates this service provides. I’m able to monitor how much energy I consume and am conscious on when to make payments. Very convenient!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on May 23, 2023