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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great Service Great Service Great Service
Response: Thank you, Juan, for your 5-star review! We're thrilled to hear you had a great experience. Comments like "Great Service Great Service Great Service" truly make our day and motivate our team to keep delivering the best possible customer service. Thank you for choosing Payless Power! We appreciate your support. ⭐⭐⭐⭐⭐ Published on July 31, 2026
Been a customer for over 15 years. Love PP , great rates , customer service and easy payments
Response: Hi Barbara, Thank you for being a valued customer for over 15 years. It's wonderful to hear that you've had such a positive experience with PLP and that you've found our rates, customer service, and payment options to meet your needs over the years. We truly appreciate your loyalty and your kind words. Feedback like yours lets us know we're making a difference for our customers and motivates us to continue providing the reliable service and support you expect. Thank you again, Barbara, for taking the time to share your experience and for being part of the PP family! Published on July 30, 2026
They’re over charging the lights I’m not even home and I’m paying $25 a day
Response: Hi C Houston, Thank you for sharing your feedback. I can understand your concern about seeing electric charges that seem much higher than expected, especially when you're not spending much time at home and are seeing costs of about $25 per day. Energy usage and billing can be affected by several factors, including appliances that continue running while a home is unoccupied, HVAC systems, water heaters, or meter readings. We'd like the opportunity to take a closer look at your account and review the usage details with you. Please contact our Customer Care team or send us a private message with your account information so we can investigate your billing and help identify what may be contributing to the higher daily charges. We appreciate the opportunity to assist and work toward a better understanding of your energy usage. Published on July 30, 2026
Straight to the point, let me know what i need 2 know let me pay and thats it…
Response: Hi Byron, Thank you for taking the time to share your experience and for the 5-star review! We're glad to hear that the process was straightforward, informative, and efficient. Providing clear information and a smooth payment experience is what we strive for, and it's great to know our team delivered that for you. If there's ever anything else we can assist you with, please reach out to our Customer Care Team at 1-888-963-9363 during our standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Thank you for choosing us, Byron! We appreciate your business and your feedback. Published on July 28, 2026
Customer Service is Excellent !!! Always willing to help. Different options and payment plans to choose from if You are a little low on funds. Unlike other companies that just disconnect Your service. Thank You PAYLESS POWER !!!
Response: Thank you so much for your wonderful 5-star review Tara! We're thrilled to hear that you've had such a positive experience with our Customer Care team. Providing excellent service and offering flexible options, such as payment arrangements and assistance programs when eligible, is something we strive for every day. We're glad our team has been able to help when needed and make managing your electric service a little easier. Thank you for choosing Payless Power and for taking the time to share your experience. We truly appreciate your support and look forward to continuing to serve you! ⭐⭐⭐⭐⭐😊 Published on July 27, 2026
Grwat company for lights
Response: Thank you for your 4-star review Jahmekia! We're glad to hear you think we're a great company for your electricity service. We truly appreciate your support and the opportunity to serve you. We'd love to know what we could do to make your experience worthy of a 5-star rating. If you have any suggestions or feedback, please let us know—we're always looking for ways to improve and better serve our customers. Thank you for choosing us! ⭐⭐⭐⭐😊 Published on July 27, 2026
Muy buen cervicio
Response: ¡Muchas gracias por su reseña de 5 estrellas Marlon! Nos alegra saber que ha recibido un muy buen servicio. Agradecemos sinceramente su confianza y sus amables palabras. Esperamos seguir brindándole una excelente experiencia en el futuro. ¡Gracias por elegirnos! ⭐😊 Published on July 27, 2026
I would give stars but I see they start u off with less. Payment and then start after 5 or 6 months jacking up prices. They need fix. That. Cuz when u start people are great. I us to every 1 of the month but all it toke is one person on their side to steel money after 6 day then they toke off my mouthly not nice. I makes me mad that they can’t fix that. Cuz I did nothing wrong. I just saw them take 3 4 times out my card. And that why I dnt do auto pay cuz they stool 4 time my back show me my statement that got cancelled. Fix that and fix the days that y’all promise people when they signed on for the month You’re on prepaid they could have made $75 to $80 or $90 or $100 still give their 30 days or 31 days and still charge the $5 but I see everyday they charge another dollar another dollar another dollar another daughter They add on stuff and then they make other payments that don’t even exist so now the days and evenings are nights don’t even match up that’s where you guys are losing and lacking with customers I’d like to give stars but it’s something that you guys on your side have to fix Thank you very much anyways I’m still going to keep the company cuz it is less but there’s other companies that will do the same and actually do it by month I’m just asking you guys to fix that
Response: Thank you for your feedback and for continuing to be our customer. We understand your concerns regarding billing, payment processing, and account charges, and we'd like the opportunity to review them with you in detail. Please contact our Customer Care team at 888-963-9363 so we can go over your billing history, explain any charges on your account, and address any questions regarding payment activity. We'd also like to share a couple of ways to help reduce fees: Make payments of $75 or more to avoid the $4.95 + tax payment processing fee. Enroll in AutoPay, which can also help you avoid the payment processing fee while ensuring your account stays funded. We appreciate your feedback regarding our prepaid billing structure and understand the importance of clear and consistent communication about charges and account activity. Our team would be happy to review your account and discuss any concerns to help provide a better experience moving forward. Thank you for taking the time to share your thoughts with us. Published on July 27, 2026
I was very happy with the service until I received a bill stating I owe $216.69 cause they put down my month before bill on it saying I didn’t pay it I’ve sent two messages and gave them my confirmation number so I’m hoping they will figure out where they made the mistake and fix it
Response: Thank you for your feedback Kimberly. We understand how frustrating it can be when your account balance doesn't match your expectations. After reviewing the account, the balance due is for your current invoice covering electricity usage from June 10, 2026, through July 9, 2026, with a due date of July 29, 2026. We can confirm that this balance has been addressed and added to a deferred payment plan that was requested through one of our live agents. We appreciate your patience while the matter was reviewed and are glad a payment arrangement could be established to help manage the balance. If you have any further questions about your billing or payment plan, please don't hesitate to contact our Customer Care team for assistance. Published on July 27, 2026
Great experience being a customer, no issues.
Response: Nicole, we're pleased to hear you've had a great experience as a customer and that everything has gone smoothly for you. It's wonderful to know your service has met your expectations without any issues. We appreciate you taking the time to share your feedback and are committed to continuing to provide the reliable experience you've come to expect. Thank you for being a valued customer! Published on July 24, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
