Payless Power Reviews
Read reviews from Payless Power customers
I have tried for 2 days to reach customer service…IMPOSSIBLE. All I get are busy signals or recordings.
Response: Ms Redwine- we do apologize for the inconvenience surrounding wait times during the January cold spell. My records do show that you were able to receive assistance. Wait times now average around 2 minutes. 888 963 9363 Published on February 19, 2024
It’s not terrible so far, except the $1 74 a day fee. That’s $54 a month. That’s a weeks worth of electricity at our place. I didn’t see that when signing up. Probably my fault, or they keep it hidden for a reason.
Response: Mr Thomson- Than you for your reply. I was not able to locate your account using your email. Please call us at 888 963 9363 and we will be happy to review your account with you. Published on February 19, 2024
This company has outrageous fluctuating prices. Your bill will increase when it’s hot or cold so throughout the year you will pay more and more with this company. Customer service will not assist or commend loyalty but only narrate the issue instead of accommodating. Overall this was the worse experience with an electricity company.
Response: Mr Dolan- You comments state that you feel Payless Power raises rates when it gets very cold and very hot and then will not accommodate your requests for assistance or billing adjustments. Its understandable why you might feel this way, but your rates do not fluctuate as you are on a fixed rate plan. Your charges fluctuate when it gets hot or cold, but your energy usage increases during those time . Its ok to be skeptical of this but you can audit this by registering free of charge at www.smartmetertexas.com. This is a free site operated by the State of Texas that allows you to see your daily meter reads at the same time the electric provider receives them . It’s not affiliated with Payless Power but you can use resister for this site with information that we provide on my account portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
Absolutely terrible experience with Payless power. Switch to any other provider if you can. Payless has terrible rates and bad customer service.
Response: Mr Reinwhr- The rate that you had with Payless Power was one of the best in Texas however at the time of your review North Texas was in one of the coldest times in the past 2 years. Extreme weather results in more energy used to keep your home comfortable. Daily billing shows the real cost of this whereas monthly billing averages out the cold days with milder days by the time you see the bill. You can always audit your usage at www.smatmetertexas.com and call us for more information 888 963 9363. Published on February 19, 2024
Locked my account when I was trying to make a payment. Tried to call customer service 4 different times today and always go a busy signal. Worst service ever and I’ve payed almost $60 for 2 days of electricity and I don’t even have Central A/C. I would give it 0 stars if I could.
Response: Mr Smith- We apologize for the convenience. Our records show that you did experience issues with your card at the time of your review however this was rectified . Thank you for your patience. Published on February 19, 2024
It’s an easy company to sign up..but they don’t have any services to help there customers..there rates are ridiculous high every week you have a different rate that you pay ..I feel it is not worth it.i wouldn’t recommend to get lights through this company
Response: Alissia- Thank you for expressing your concerns. Please call us at 888 963 9363 and we can go over your rates as well as your daily charges. You are under a fixed rate plan and your energy rate does not fluctuate. If you review your itemized invoices on your MyAccount portal you will be able to see a breakdown of each day’s charges. Published on February 19, 2024
So easy to setup
Response: Thank you Megan for the 5 star review! Published on January 20, 2024
Awesome service
Response: Thank you for being an awesome customer! Published on January 20, 2024
Easy process, easy to understand, EFL was well broken down
Response: Glad we can make the enrollment process easy as possible! Published on January 20, 2024
The process is so simple, easy and quick. I love it!!!
Response: Glad we can make your service enrollment easy as possible. Published on January 20, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
