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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Rates are high.
Response: Hi Maegan, if you have concerns about with your current rates and billing, please do not hesitate to contact us at 1-888-963-933 Published on January 16, 2025
Meh charges the hell outta me and drain my acct
Response: Hello Fahmida. We appreciate your concerns, and understand billing can be stressful. If you need assistance with you billing or any other concerns, please contact 1-888-963-9363 Published on January 16, 2025
Unfortunately, attempts to pay the bill were unsuccessful. The site does not let me log into my account because it thinks I am a fraud, a fraud in what?! I just want to pay my bill. The support service wants to talk to me until 5 pm, but how should I talk if I am at work at that time. The site is absolutely not finished and there is no customer focus. We will change the supplier.
Response: Thank you for reaching out to us about this matter, Kseniia. We understand that access to your My Account Portal is crucial to making payments to your account, and know how concerning receiving an alert for fraud may be. If you have not already, we recommend clearing the saved cache and cookie data under the privacy and security settings of your browser. Also keep in mind that we have representatives available to assist you from 9AM to 5PM, Monday through Friday, and can be contacted at 1-888-963-9363. Published on January 16, 2025
I’ve been using this prepaid electricity service for a while now, and overall, it’s been a great experience. The convenience of monitoring my usage and recharging when needed has made budgeting so much easier. I appreciate the flexibility it offers and how simple it is to stay in control of my energy costs. The only thing I’d suggest is improving customer service response times, as it can take a bit longer than expected to get assistance when needed. That said, the service itself works reliably, and I’d recommend it to anyone looking for an efficient prepaid option!
Response: Hello Erica, and thank you for your feedback and your patronage. We are thrilled to hear that you are satisfied with your services overall, and glad that we can help you keep track of your usage for your budgeting. If you are needing a faster response, you can speak with a live representative when you contact 1-888-963-9363 Published on January 16, 2025
I don’t!!!! Recommend to nobody if you want lights do not pick this company they don’t work with you even when you have been with them for years!! Extra money do everything even to get them cut on !! Then negative the next day !! So keep your money !! And find somthing better!!
Response: Hello Laquita, your feedback is appreciated, as well as your time with Payless Power. We know customers may need some assistance with their billing when they find themselves without funds, and we are always happy to assist our customers with the options that each customer equally has available. You can call our automated system or check the Payless Power My Account Portal to see if you qualify. If those options are used, then it is the customer's responsibility to make sure there are sufficient funds on their account to avoid any service interruption. 888-963-9363. Published on January 16, 2025
The fees that increase when you make a payment of less than 100 cause the amount to go up everytime I was paying 4to 5 a day now it’s 8to 9 but only when I pay less than 100 at a time
Response: Hello Jamie and thank you for sharing your concerns with us. We have a Payment Processing Fee of $4.95 for any payments below $75, but these fees can be waived by enrolling in autopay! For further assistance, please contact 1-888-963-9363. Published on January 16, 2025
Service fee is for under $75 payments is pretty high for those that can not make payments of that amount
Response: Hi Jeromy. We understand that some customers may not be able to make $75 or above payments, and we do waive the Payment Processing Fee if you set up a card for automatic payments via your My Account Portal or via a live representative at 1-888-963-9363. Published on January 16, 2025
Not great service
Response: Hi Victor, we appreciate the feedback, and would love to help out. If you are experiencing any issues or concerns with our service, please contact us at 1-888-963-9363 Published on January 16, 2025
This company is a Rip off! It’s very expensive and they do not care about their customers. I know some of these reviews have to come from staff or people that have never dealt with other electricity companies before. I would give -0 rates because that’s what they deserve -0.
Response: Thank you for reaching out about this, Xavier. I know that having expensive billing can be a stressor, and we want to show that we do in fact care about our customers, and that the reviews left behind are from real customers. If your billing is of concern, please reach out for assistance from one of our live representatives at 1-888-963-9363 Published on January 16, 2025
Rates are too high
Response: Hello Dawn, and thank you for contacting us in regards to this matter. We would be happy to help go over your current rates at 1-888-963-9363 Published on January 16, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
