Payless Power Reviews
Read reviews from Payless Power customers
Easy service first time using it
Response: Thank you so much Julyana we look forward to having you as a new customer! Published on July 19, 2024
Super easy process to sign up no extra work
Response: Thank you Shelby we look forward to having you as a new customer! Published on July 19, 2024
Easy service, love the daily report
Response: Thank you Cheryl for the 5 star review! Published on July 19, 2024
Raallly good honestly
Response: Thank you Hugo for the 5 star review! Published on July 19, 2024
The process was simple and fast…
Response: Thank you Lamonte for the feedback! Published on July 19, 2024
No comment I have nothing to discuss
Response: Thank you for rating Payless Power! Published on July 19, 2024
Good service straight toward really
Response: Thank you Tyriek for the 5 star review! Published on July 19, 2024
I Love PayLess Power I’ve Had It For 3+ Yrs Rates Are Great I Save So Much Money Thanks To Payless. I Recommend Them To All My Friends, And Anyone Who Is Looking To Save Money On Something We All Must Have I Love It Here 11/10
Response: Thank you so much for the awesome feedback! Published on July 19, 2024
To log in the website is not easy access. I done reset my password 7 times and still can’t log in. Still haven’t received a confirmation email so I could receive my keys to my house on time. I paid for services already and THIS IS A INCONVIENCE. Please get customer service reps that understands how to problem solve and not ask redundant questions. Hold time is terrible
Response: Mr. Fields, We apologize for the inconvenient regarding accessing the customer portal upon enrollment. My records show that you received assistance from a supervisor. Please let us know if we can provide any additional support. Published on July 17, 2024
Information isn’t up to date. They’re 2 days behind on billing, and they’ll turn your lights off even if you make a payment! If you can get regular lights you should cause pay as you go ends up costing more monthly, and you can’t reach customer service as easily.
Response: Hello- Your review states that Payless Power billing isn’t up to date and is 2 days behind. You also state that you have been disconnected even though you made payment. These issues can be very concerning but there are pretty straightforward explanations. Yes, Payless Power bills 2 days in arrears. Any pre-paid company does this because of the timing that your local utility provides daily meter data. For example, we will receive a meter read from your usage from Monday on Tuesday evening. Then the billing is calculated overnight and an email or text is sent to you Wednesday morning. All prepaid companies have the same schedule because the local utility send the reads out to everyone at the same time. There is no way to expedite this . There are only 2 scenarios in which you would be disconnected after making your payment: 1.) you made a cash payment and the amount was less than the minimum required payment. 2.) you paid the correct amount but the payment posted after the disconnection request already went out. Both instances can be avoided by reviewing the daily invoice you receive in the morning and making the minimum required payment before 12:00 noon that day. Published on July 17, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
