Payless Power Reviews
Read reviews from Payless Power customers
Service is easy and fair
Response: Thank you Aime for sharing your service experience! Published on May 17, 2024
The daily insights on power consumption and account balance are great. With other providers, it’s always a guessing game what you’ll pay at the end of the billing period. The rate is fair and I have no reason to switch.
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 17, 2024
Easy payment process
Response: Thank you Chris for the 5 star review! Published on May 17, 2024
Great Service! Awesome timing
Response: Thank you for being a great customer! Published on May 17, 2024
Fast and easy to process
Response: Glad we can make your service experience easy as possible! Published on May 17, 2024
Fast and easy service.
Response: Thank you so much for the 5 star review! Published on May 16, 2024
Easy service. Follow-up your daily usage is easy as well as price levels. Existing paid amount easy to follow when you noticed me on a daily basis how much monay I do have left on the account.
Response: Glad we can make your service experience easy as possible! Published on May 16, 2024
East to work with and keep the lights on
Response: Thank you Matthew for sharing your service experience. Published on May 16, 2024
They seem to spike usage everytime I leave my house. I religiously turn off all my lights when I leave home yet according to my bill that’s when I use the most??? Make it make sense??
Response: Ms Zambrano- Your comments state that you are frustrated because your usage seems to increase when you are not home and that does not make sense to you. This is very understandable but Payless Power does have some tools to help you. Please note that we cannot tell you what exactly uses power at your home each day. However, you can go to your Payless Power customer portal and select the “hourly” view of the usage graph on the bottom of the page . This can show you what time of the day power is being consumed and help your pinpoint what is consuming power by process of elimination. For example, on May 14, it shows that you had moderate usage from midnight until around 11;30 AM. Then it drops to almost no power consumption at all until about 8:30 PM . Ultimately what this indicates is that you do indeed turn everything off when you leave but something runs overnight . You can also confirm your daily usage in 15 minute increments at www.smartmetertexas.com . 888 963 9363 Published on May 16, 2024
I want to make A payment on my account, and out of nowhere I get a message saying that they are having issues with their credit system or something which is very frustrating because they’re telling me I have to pay again but the money has already been taken out of my account which is frustrating. They said that the payment has been voided I’m pissed. Like refund me my money and then I will pay again once my money is refunded it’s not my fault y’all system is messed up. It already enough that it’s expensive as hell. But now when I go to put money towards my account when I only have a few days left magically messes up. I’m about to start looking for new electricity companies🙄
Response: Ms Baumann- - First let me apologize for any inconvenience. You are correct that Payless Power experience issues with our credit pard payment system on 5/9/24. The resulted in payments approved by the customer’s card company that could not be applied to the customer’s Payless Power account. Due to this we voided all affected payments which in effect, cancelled the payments with the card issuer. We also stopped disconnections until 5/13/24 due to this. If you are still experiencing delays with seeing your pending charge being released, please contact your bank or card company . Each bank has their own time schedule for the release of pending charges. If your bank needs any approval or documentation from Payless Power, let us know and we will be happy to provide it . 888-963-9363 Published on May 16, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
