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Payless Power Reviews
Read reviews from Payless Power customers
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“I’ve had a fantastic experience with Payless Power! The service is consistently reliable, and I’ve noticed a big difference in both efficiency and savings compared to previous providers. Their customer support is top-notch—every time I’ve had a question or needed assistance, they’ve been quick to respond with friendly, knowledgeable help. Plus, the pricing options are straightforward with no hidden fees, which I really appreciate. Highly recommend them for anyone looking for a trustworthy and efficient electric service!
Response: We appreciate both the rating and your high praise, Johnathan! It's our pleasure to continue on being of service to you and the rest of our customers! Published on January 16, 2025
Very easy to use
Response: Thank you for rating us! Published on January 16, 2025
I am enjoying seeing how much I’m putting in, and the notifications I receive to tell me how much is left.
Response: Thanks for the rating! We're happy to know you're enjoying the service! Published on January 16, 2025
Very easy to use and very affordable. I manage an apartment complex and I recommend it to my new tenants.
Response: We appreciate the high rating and high praise, and for getting the word out there! Thanks for being a customer! Published on January 16, 2025
Great prepaid company, never had a problem or complaint, they are the cheapest and I’m happy with their service
Response: Thank you for your rating, and your praise. We are happy to be of service to you! Published on January 16, 2025
Great company I’ve been with them for about a month and a half no problems
Response: Thanks for the rating, and for being a customer with us. Published on January 16, 2025
Very easy to make a payment or arrangement if needed. Customer service is always available and able to help out in any situation.
Response: Thank you for your rating. We are happy to be of service! Published on January 16, 2025
Very happy with service thank you
Response: Thank you for the rating, and being a Payless Power customer. Published on January 16, 2025
They are great and dependable. I love the way it’s easy to pay and keep going.
Response: Thank you for your rating and your praise! Published on January 16, 2025
Honestly the worst to deal with. No representative on weekends to reach out to. My power was disconnected on Nov. 1 2024 1:54PM CST. I made a payment to bring my account into a positive standard at 2:28PM CST. I received a confirmation number (622266) via email of the payment. And was told that my service will be restored 2 hours from when I had made the payment. My power was not restored until 9:00AM CST. Nov. 2 2024. All of our food inside the fridge went bad. Clothes in the washer stopped causing them to have a terrible odor. Contacted Oncor from that time frame of my disconnection, about it since I could not get in touch with Payless Power. And the representative at Oncor had told me that Payless Power have not sent them any confirmation to restore my service. Happy to be moving on. There are way better options that also charges less cents per kilowatt. & to have a 4.5 rating is such a misrepresentation. Fabricated from possible bots or family & friends from this company.
Response: Hello Brian, and thank you for reaching out to us about this issue. We understand that this is a very concerning situation, especially when a sufficient reconnection payment was made to the account. Unfortunately, it seemed that the system did not automatically send a reconnection order, and instead we had to send one manually. We apologize for the inconvenience this has caused. Published on January 16, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
