The service is great, easy setup and payment options. Love it.
Response: Thank you Patricia for the great review glad we can make your service experience easy as possible. Published on January 28, 2020
Easy service and convenient.
Response: Thank you Ana for the feedback it's greatly appreciated! Published on January 28, 2020
Very fast service
Response: Thank you so much for the 5 star review! Published on January 28, 2020
It was simple and easy
Response: Thank you for sharing your experience it's greatly appreciated! Published on January 28, 2020
I like it. Quick and simple.
Response: We strive on providing simplicity service! Published on January 28, 2020
Started on January 15 2020 asking this company to disconnect. It was never done. At time there was a positive balance of $24.87 on the account. I was told that the Prepaid account had be disconnected for non-payment remember prepaid but they continue to charge me for service that not connected. Does not make sense? Now I have went onto this webpage 2x now and told them to disconnect. I’m not paying them for service that I did ask to be disconnected on 1/15/2020
Response: Mr Holland. Thank you for reaching out. Our records show that we received an email inquiry regarding a service cancellation from you on 1/15/20. A Customer Care supervisor responded and asked for you to confirm the required account security information so that we could proceed with your request. Our records do not show a follow up from you until yesterday, 1/26/20. The representative submitted your request for the earliest termination date available which is today, 1/27/20. Please note that your electric utility, Oncor, does not process service cancellation requests on the weekend. Your service is scheduled for disconnection today however it make take up to 3 days for you to receive your final bill. That does not mean you will be charged for any power after today… it simply means that it may take this long to receive your finalized billing data. If you feel that you indeed did contact us after 1/15/20 and prior to 1/26/20, please contact us at 888 963 9363 so we can research this for you. If your confirmation phone call or email was missed we will credit your account back from that point forward. Published on January 27, 2020
I have t even moved in my place test. Nothing is hooked up and it’s still deducting about $3 or more a day and saying that 0kwh used for the day. I’m not understanding that. I used direct energy pay as you go and it never did me like that.
Response: Hello- thank you for reaching out. The basis for the plans we offer is a daily fee that includes up to the first 17 KWH of energy used at your address each day. IF receive a meter read of 0.00 our system will not charges the daily fee. If any usage comes through for a day the fee is applied. If you are not planning on moving in for a few days we suggest shutting off the breaker to ensure that a read of 0.00 is generated. Please call us at 888 963 9363 if you have any questions. Published on January 27, 2020
This service is too expensive, I turn off my breaker box and they say I used 11.00 one day 7 . Another then it will show I use a Lil bit over 3.00 …. it’s a ripoff for someone struggling to pay that’s why we use prepaid
Response: Hello and thank you for reaching out. We apologize for any confusion. First let us clarify that we do not see any recent daily charges of $11.00. Please call us at 888 963 9363 and we can review your daily billing. We also suggest viewing your itemized charges on the Payless power customer portal. This can provide you a breakdown of what you are being charged and why. We also currently do not see any daily meter reads for 0 KWH . Please note that if you are shutting off your breakers for part of the service day your home will still consume energy overnight etc as meter reads cover midnight to midnight. Published on January 27, 2020
Was quick n easy
Response: Thank you Quanisha for the 5 star review! Published on January 23, 2020
I love Payless power
Response: We love having you as a loyal customer! Published on January 23, 2020