New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
To many text / email messages
Response: Hello Carmon, and thank you for the feedback! We can understand that you have concerns with the amount of notifications you're receiving, and would be happy to help you! Daily messaging is vital for our pre-paid customers, as they are billed on a daily basis. Because of this, we must update our customers daily with their balances, the usage consumed, and so on. You can elect to have only email or text alerts via the My Account portal under your settings. If you have any further concerns or questions, call us at 1-888-963-9363 Published on January 17, 2025
I never received a bill I couldn’t afford to pay. Made things so easy and making payments on the App was easy as well.
Response: Thank you for the rating, we're happy we can provide affordable electricity billing for our customers! Published on January 17, 2025
Simple and easy to use. Will be using again!
Response: Thank you for the rating, and thank you for using our services! Published on January 17, 2025
Everything has been great and smooth is comfort. We are very thankful to
Response: Thanks for the rating, and thank you for being a Payless Power customer! Published on January 17, 2025
Easy website to navigate
Response: Thanks for the rating! Published on January 17, 2025
You’re very easy and convenient. Can keep track of my daily usage which I really like.
Response: Thank you for the praise and the rating, we're happy we can help customers manage their electricity. Published on January 17, 2025
Makes things easy and like to see the daily emails about how much energy is being spent.
Response: Thanks for rating us! We are glad to help customers via our daily messaging. Published on January 17, 2025
So far so good , even when I’m a day late I don’t get disconnected, so thank you
Response: Thanks for the feedback Maria, we are happy to hear your satisfaction with our services! Keep in mind that normally, we do disconnect our customers if the balance is below $0 by 12pm noon, but we do provide extension options for future reference! If you have any questions, contact us at 1-888-963-9363 Published on January 17, 2025
Reasonably priced compared to other prepaid power companies. Simple and convenient.
Response: Thanks for the rating, Daniel! We're pleased to be your prepaid provider of choice! Published on January 17, 2025
Very simple n affordable i love this company it gives u time
Response: Thank you for your rating, and for being a Payless Power customer! Published on January 17, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
