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Payless Power Reviews
Read reviews from Payless Power customers
I did a switch hold but I see it’s gon take 48H ,so I want to keep my light on until I figure out something else,what can I do?
Response: Hi Armand, and thank you for contacting us about this. We understand that you may need some assistance with your account as a Switch Hold is resolved, and we are happy to inform a representative shall be reaching out to you with regards to this matter. Published on January 17, 2025
the first week was fine I was getting charged 7$ a day.. then the next week it was 9$ a day ok,, but yeaterday I put 30$ on my account and in one day, I have 0 days left .. 30$ a day is ridiculous
Response: Hi Judith, and thanks for contacting us about your billing concerns! We understand that having a sudden jump in what you receive for your billing, and we would be more than happy to assist. As we see a decrease in temperatures, customers find that their usage spikes as appliances are working harder against the cooler temperatures outside. If you would like a deeper insight into your consumption, smartmetertexas.com is a wonderful resource that breaks billing down to 15-minute intervals for any given day, so you can see when you use the most amount of electricity. Published on January 17, 2025
My bill be $20 some a day literally it too high.
Response: Hi there, Chelsea, and thank you for contacting us about your recent billing concerns. We understand that seeing a billing like this is concerning, and we would be more than happy to assist you. As the weather outsides becomes cooler, especially as cold as it has been recently, customers will find a spike in billing because appliances have to work harder against the cold outside. A breakdown of your billing can be found on the My Account Portal. You can also review your overall electricity consumption is 15-minute installments at smartmetertexas.com If you would like further assistance, please call us at 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
Rates seem to get higher and higher every day.
Response: Hi Shinteria, thanks for contacting us! We understand that you have concerns with your rates and billing. We definitely understand why you would be concerned about a rate increase; however, you are on a fixed-rate plan, so there is no increase in your rate. What has increased is your overall electricity usage, something many customers are experiencing right now due to the recent decrease in temperature. When it gets cold, appliances like heaters must work harder against the chill to keep a household warm. We recommend keeping track of your usage at smartmetertexas.com , and if you have any further questions or concerns, you may reach out to us at 1-888-963-9363 Published on January 17, 2025
Fees are outlandish if not what they have set
Response: Hello there, Linda, and thank you for contacting us. We understand you may have some concerns with any fees we may charge and would be happy to assist you over at 1-888-963-9363 Published on January 17, 2025
Very poor service and poor communication skills. They are useless in keeping me updated with my lights and are always using more power than necessary.
Response: Hi Daija, thank you for reaching out to us with your concerns. We always strive to keep customers up to date and informed with their billing, and would be happy to help you out if you are not receiving the appropriate daily updates to the account at 1-888-963-8363 Published on January 17, 2025
It’s way to high I have put a lot on the light in less than two weeks when I could of save money and pay only $200 or less on monthly bill. Your rate needs to go down more this is Ridiculous.
Response: Thanks for reaching out to us, Shona. We understand you may have some concerns with your electricity billing and would be more than happy to bring clarity to your recent charges. Texas overall is seeing it's overall temperature dip as the winter weather finally sets in for the state, and all customers may feel the effects on their energy bill, especially if a heater becomes involved. While your charges may seem high, switching to a monthly provider will not solve the issue, as your bill is based of your overall consumption, and high consumption means high billing regardless of provider. If you have any further questions about your usage and billing, the My Account portal will provide a breakdown of any billing date, and you can even use smartmetertexas.com for a 15-minute breakdown of what you use. You can also reach out to us at 1-888-963-9363 Published on January 17, 2025
Its very expensive at almost $20 a day.
Response: Hi Robert, and thank you for contacting us about your recent billing. We understand that $20 a day may come as alarming and we definitely would like to assist in understanding your recent billing. As the winter weather sets it, customers will see that their home consumes more electricity, especially when using any kind of heating unit to keep the house warm. You can review your overall consumption at smartmetertexas.com in 15-minute increments. If you have any further questions, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
