Payless Power Reviews
Read reviews from Payless Power customers
Very expensive service
Response: Hello- The rates charges under your plan are actually some of the cheapest in Texas and in alignment with all of the major providers in the state, Colder weather does bring increased usage with it though . With daily billing you can monitor how much electricity your home actually uses . You can actually use our customer portal to see the correlation between the weather and your usage . This is a great tool to help you raise awareness and stay within your budget. Published on January 20, 2024
This is THE ABSOLUTE WORST COMPANY EVER!! THEY ARE CHARGING ME 40 DOLLARS A DAY WHEN IT WAS AROUND 12 LAST WEEK!!!! THEY KEEP GOING UP AND IM NOT USING ANYTHING MORE THAN I WAS!! DO NOT I REPEAT DO NOT GO WITH THEM!! YOU WILL BE MISERABLE AND UNHAPPY
Response: Ms Damian- As you’ve correctly pointed out, you’ve seen some alarming increases in your daily charges from last week to this week. It’s not your rate so what is the main difference? This week , Texas (and the whole USA) was in the grip of an arctic blast. A week ago, you were experiencing a typical January week in Texas… Highs in the 60s and night time lows in the mid 30s. This week it was highs in the 20s and 30s and lows in the teens. When this happens your heater does not use the same amount of power as it does when its 60 degrees outside even if you don’t touch the thermostat . The heat will run non stop. The good news is that you should have seen highs in the 60s return today. We bill 2 days behind so you should see some relief on your daily billing around Saturday. You can see also of this in your Payless Power My Account Portal. Wile there you can also register at SmartMeterTexas.com so you can audit to ensure that we are billing you for what your meter is reporting. Published on January 20, 2024
Horrible service, expensive and they make it impossible to just make a payment. Would never recommend this company to anyone.
Response: Ms McBreen- We’ve reviewed your account and definitely can understand why you are frustrated. We see that you’ve had persistent issues with the zip code matching on your card as well as log in credential issues. Password issues can be one of the most infuriating things about doing business online. I see that you received assistance today but if you continue to have these experiences you can always make a payment on moneygram.com with a credit card using received code 14715. I hope that helps. Published on January 20, 2024
My daily cost is over $23 a day during the cold weather. It was 7$ a day and when it got cold they jacked my daily cost up
Response: Ms Willmon- It is understandable why you would be concerned about the increase in your daily charges . They have risen drastically over the past week due to the cold front affecting not only North Texas but most of the country. Please keep in mind that you have a fixed rate plan meaning that we cannot raise your energy rate. Your charges have increased because the last 3 days has seen a dramatic rise in your usage . That happens when temperature drop into the low teens. We bill you using what your meter reports. You can confirm this by registering free of charge at www.smartmetertexas.com . Enrollment information is on your Payless Power MyAccount Portal. Published on January 19, 2024
This process was straightforward!
Response: Thank you so much Trinity!! Published on January 08, 2024
Is fast and easy
Response: Thank you Javier for the 5 star review! Published on January 08, 2024
let me just say that they have really great customer service. yes, you might have to wait but it is well worth it. They help resolve any problem you have and will continue to use them for my electricity services! Thank you Payless power for helping me save on my light bill! 🙂
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 08, 2024
Very easy and convenient!!
Response: Thank you for the 5 star review! Published on January 08, 2024
Serivice is good
Response: Thank you Derrick for the feedback it's greatly appreciated! Published on January 08, 2024
It’s a very easy process
Response: Thank you Angel glad we can make your experience easy as possible. Published on January 08, 2024
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
