Payless Power Reviews
Read reviews from Payless Power customers
Easy and affordable
Response: Thanks for the praise! Published on January 17, 2025
True to their word no complaints When I first started with them my Mukow my dog and I had just went 10 days with no power tried a competitor and they told me one price and wanted another so. ….. When I finally got my refund I went thru theses fine folk and I called to verify I was getting power that day and explained my situation and my power was on in 20 min
Response: Hi Michael, thanks for the praise! We are glad we could get you connected quickly! Published on January 17, 2025
We have the prepay plan. I like that they send Dailey updates on our balance and estimated time in days, plus information on how much electricity we are using each day. P. Hall
Response: We're happy you're enjoying the service! Published on January 16, 2025
It’s a really easy payment process but I wish you could switch between monthly payments and daily payments through the website rather than having call
Response: Hi Savannah, and thanks for reaching out to us! We're happy you find ease in making your payments! While we understand that customers may want to freely switch between monthly billing and prepaid services, we do not have any sort of post-paid plans available at this moment. Please keep an eye out for any updates on that when they come! Published on January 16, 2025
Please my light consumption is high please
Response: Hi Abiola, thanks for contacting us about your consumption concerns. We would be more than happy to assist you over at 1-888-963-9363 Published on January 16, 2025
Super easy and affordable rates. Very happy with service so far.
Response: Thanks for the rating, and we're very happy you are enjoying your services. Published on January 16, 2025
Good service pay as you go is new for me so lets see..
Response: Thank you for being a customer with us! Published on January 16, 2025
Wonderful easy service perfectl
Response: Happy to provide you with our services! Published on January 16, 2025
I don’t like the fact that I am and have been charged even when my power is not being used. For example during the power outage. I have never been reimbursed for the charges during the power outage from the hurricane Beryl.
Response: Hello Angela, thanks for reaching out to us about this issue. We understand how it can be concerning when you see any form of billing while power is unavailable or otherwise disconnected. Please keep in mind that we bill 2 days in arrears, meaning billing you receive today is from usage used about two days prior, so you will receive your billing, even if your services. This also applies to any charges associated with your current plan, any non-recurring fees, and deferred payment plan installments should a customer have one set up. In regards to your outages during the Beryl storm, Centerpoint energy (your transmission and distribution provider) will charge estimates when a meter is knocked out of power like that, and said estimates will be adjusted and credited back at the end of the following billing cycle. Your account shows that this was indeed the case, as your account shows a credit applied on 8/20/2024. We will have a supervisor reach out to you to further discuss this matter Published on January 16, 2025
It’s good but for some reason I can’t switch my account to monthly payments if I want to for some reasons they won’t let me I don’t know why when I have a account with them
Response: Hello Lionnika, we appreciate you for reaching out to us about this. We understand your desire for plan that bills monthly (or, a post-paid plan). At this time, we do not have any open enrollments for new post-paid plans, but are actively working to bring this option to our customers, aiming for a time frame of within the next 60 days. When this option is available, we will be happy to help you! Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
